PawSquad Opiniones 

440
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) w... Ver más

Valorada con 5 estrellas sobre 5

I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb. My girl is fully rec... Ver más

Valorada con 5 estrellas sobre 5

It was a Sunday and no local vets were open. I was relieved to have a phone consultation with a vet when my dog was vomiting, staggering and shaking after being given ear drops. His diagnosis was a p... Ver más

Valorada con 5 estrellas sobre 5

Really helpful advice from nice informative kind vets, very easy to talk to and the video links are a great way to show the issue you are concerned with. Definitely recommend them especially as there... Ver más

Información sobre la empresa

  1. Veterinario/a
  2. Servicio veterinario de emergencia

Escrito por la empresa

As a pet parent, your pet’s health and wellbeing is your priority, and just as you can tell when they are happy, you also know when something is not right. At PawSquad, our 24/7 online vets help you to be sure you are doing the right things to keep your pets healthy and happy. Whether it’s an urgent online vet consultation you need or more general pet care advice, you can be confident that help is available to you when you need it. Online or on the app, at the touch of a button, speak to our vets about general pet health, preventive healthcare, pet arthritis, behaviour, and more! Go to PawSquad.com, or search PawSquad in the App Store or Google Play. Any pet, any problem, any time.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

440 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 88% de las opiniones negativas

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4,3

Todas las opiniones

(440)

60 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Terrible service

Terrible service. I was worried about my pet and paid £24 for a consultation. Just as I paid the website crashed. I received email and receipts to say I’d paid. Logged back in. No record of my payment or appointment. Emailed several times but no response. So much for a 24 hour service. I now request a full refund!

25 de octubre de 2025
Opinión espontánea
Logotipo de PawSquad

Respuesta de PawSquad

Hi, I am sorry to learn there was technical issue with your appointment. I believe our customer service team has replied to you this morning, but if you have not received this, please email welcome@pawsquad.com and we will look into it for you.

Valorada con 5 estrellas sobre 5

Brilliant service

Great advice and put my mind at rest. Very friendly and empathetic. I’m so glad that I signed up for this. Help is available 24/7. I would highly recommend.

30 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

PawSquad Provided 5 Star Service

I was feeling extremely anxious when my toy poodle experienced distressing problems pooing after being spayed. The online vet, Elizabeth, calmed me down and took time to go through lots of health checks before giving me great advice. Bonnie was back to normal in no time and I’m so impressed with PawSquad 🐾

28 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended!

We have a complementary subscription through our regular vet's care plan. Our cat got sick on a Sunday and we didn't know whether we should be driving to emergency out-of-hours hospital. We got a video-consultation within minutes and the vet was very thorough. She watched for heart-beat/breathing and with her guidance we tested for hydration of skin and gums. Ultimately she helped us decide to wait till the morning and go to our regular vet. Our cat's condition improved over-night and we took him to see the vet on the Monday.

I got the sense that the online vet was thorough and would air on the side of caution. If our cat's condition has worsened then we would have taken him to the hospital but her judgment call was sound and the video call probably saved us several hundred pounds.

I think PawSquad is an absolute asset and perfect for those times when you might not know what to do - incredibly reassuring and helpful.

7 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly & knowledgeable on line pet advice

Contacted pawsquad via on line chat, as it was 5am & my partner was sleeping. Vet I chatted with, was patient, friendly, knowledgeable and very easy to deal with.
Also received an after chat report as well as a follow up email asking if my pet was ok and not to hesitate getting in back in contact, thought this was a really nice touch.
Wouldn’t hesitate to recommend or contact pawsquad again

12 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

An excellent service!

Excellent service. I have Pawsquad as part of my pet insurance and it always makes me feel at ease knowing there is a vet I can speak to at any time if needed. The responses are always clear, informative and reassuring. I would 100% recommend.

4 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

My dog was in her first season three weeks in

My dog was in her first season three weeks in And wasn't eating and quite poorly. applied on line and paid the 24 pounds to speak to a vet . never happened waited all day . I emailed them with no reply as yet . appalling service last time l ever have any contact with them. Absolutely appalling service

25 de agosto de 2025
Opinión espontánea
Logotipo de PawSquad

Respuesta de PawSquad

Hi, I am sorry to learn you are unhappy with our service. As it was a Bank Holiday yesterday our customer service team were not open. They are here today and I am sure they will get to your email ASAP.

Valorada con 5 estrellas sobre 5

Don’t normally leave reviews but I…

Don’t normally leave reviews but I think credit where credit is due. Blue was sick while on holiday in wales. She has a local vet here as well but obviously she got ill on a bank holiday, Murphy’s law. Anyway I was in the process of calling the vets emergency contact and found this service. Some illness are obviously emergency but this service fills the gap of is it isn’t it. I was in contact thought the full day and night they were excellent and reassuring via chat app. They monitored blue all day asking for videos and updates every couple of hours. Excellent service will definitely if needed use again in first instance, even at home

24 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Immediate response by vet

Immediate response by vet. I requested a video call which is what I got straight away. My dog had a puncture wound from a tic and we were in a remote part of Wales on holiday. The vet was calming and immediately put me at ease, telling me how to proceed. I rang again the following day and had a different vet but same high standard of care. I am extremely impressed with PawSquad.

17 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good advice

Good advice, seen quickly no matter what time of night. I’ve found the feedback very helpful.

21 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Paw Squad were excellent

The Paw Squad were excellent, I contacted them and they helped me sort out what was wrong with my dog. They were very thorough and extremely helpful. Thanks so much for your help

4 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Waste of money

Would not recommend to anyone. They took money first, even though they ask to describe the issue before you get in contact with the vet. If they would review this before, they could let people know, that they are not able to advise. But no. They take the money first to say, we can't help you, go to the vet. I feel that money was taken out of my pocket for no service provided. Very disappointed!!!!!

5 de agosto de 2025
Opinión espontánea
Logotipo de PawSquad

Respuesta de PawSquad

Hi I am sorry to learn you are disappointed with the service, we do state on the screen before you pay that we can't offer prescriptions. If you wish to contact us on welcome@pawsquad.com with your email address and details, we would happily look at refund for you.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service! The is included in my pet health club membership and it provides so much peace of mind knowing that I can call a vet any time of the day. Tonight, my dog was throwing up and I was concerned, 60 seconds in the waiting room and I was out through to a lovely vet who checked my dog over and gave me advice. They also had me call back later to check on my dog. Excellent service and saved me the cost of an out of hours vet visit!

4 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had an emergency with our dog on a…

We had an emergency with our dog on a Sunday afternoon when she became lame, and so used the 24 hour speak to a vet service.
Using the app we entered our dogs details and nature of the injury. Uploaded a photo and then hit the call button. We were second in the queue and were put through in less than 5mins. The vet was very caring, considerate and knowledgeable. She calmed our fears and gave us information on how to treat our dog.

27 de julio de 2025
Opinión espontánea

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