Personally used payment assist twice now and each time was via National Tyres/Halfords to buy new tyres. Had a choice of options and offers 0% interest on certain options when filling out applicat... Ver más
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Consulta las opiniones de los clientes
We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... Ver más
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My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... Ver más
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I needed new tyres and after going online I was offered payment assist. This gave the options of payment plans To which was a very good deal for me as a pensioner to pay over time at no extra cost e... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- también en la categoría
- Compañía de financiación y préstamos para coches
Escrito por la empresa
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Información de contacto
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, Reino Unido
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4,8
Excelente
11 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
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Excellent service
Excellent service, ease of completing form very good
20 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Cliff,
We're delighted that you received excellent service and found the form so easy to complete.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Easier that I was expecting ( straight…
Easier that I was expecting ( straight forward hassle free )
19 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi there,
We're pleased you found Payment Assist straightforward and completely hassle-free to use.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Respuesta de Payment Assist
Hi Tina,
We're delighted you received such excellent service from Payment Assist.
Thank you for taking the time to leave us your feedback; we really appreciate it.
Best wishes,
Payment Assist
Easy and quick process
Easy and quick process. Amazing experience
19 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Olu,
We're delighted that everything was arranged quickly and that you found the whole Payment Assist process so easy from start to finish.
Thank you for describing your experience as amazing; we really appreciate the feedback.
Best wishes,
Payment Assist
I had a great experience by using…
I had a great experience by using payment assist. The process was quick and easy. No complicated form and approval was really quick. No waiting about and then trying to contact garage. Payment assist passed all the details to garage.
I have used payment assist many times and will continue to do so as service is excellent.
19 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Stephen,
Hearing from customers who come back to us time and time again is always incredibly rewarding.
We're delighted you've consistently found the process quick and easy, from the simple application and fast approval through to us passing the details directly to the garage.
Thank you for your continued support.
Best wishes,
Payment Assist
Great and easy to use
18 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Charlie,
We're glad you had a great experience with Payment Assist and found the service easy to use.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Payment assist is an excellent way
Payment assist is an excellent way, which helped my payment secure and safe.
19 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Rogelio,
Feeling confident that your payments are being handled safely and securely is incredibly important.
We're delighted that Payment Assist gave you that reassurance and that you've had such a positive experience with the service.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Set up was quick
Set up was quick. Straight forward easy
All in place in 25 minutes with payment made to garage
Great
18 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Stewart,
It's great to hear you found everything straightforward and easy from start to finish.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Great easy to use system and does a…
Great easy to use system and does a great job
18 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Andy,
We're delighted you found the Payment Assist system simple and easy to use, and that it worked so well for you.
Thank you for the great feedback and for taking the time to leave a review.
Best wishes,
Payment Assist
I have used pay assist several time's
I have used pay assist several time's. The application process is not complicated and once completed you get an instant decision. Highly recommend.
18 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Keith,
There's no better endorsement than coming back and using Payment Assist several times.
We're pleased you've consistently found the application straightforward, with a quick decision once everything is completed.
Thank you for your continued support and for recommending Payment Assist to others.
Best wishes,
Payment Assist
Really easy to navigate and use
18 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Christopher,
We're pleased you found the whole experience straightforward.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Quick, easy, smooth
Quick, smooth and easy service, very convenient helping to reduce stress when unexpected costs drop like an expensive car repair. Thank you very much!
18 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi there,
Unexpected repair bills can be stressful, so we're delighted that Payment Assist helped take some of that pressure away when you needed it.
It's great to hear you found the whole service quick, smooth and convenient.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Payment assist came my way just in…
Payment assist came my way just in time!! and the payment process was seamless👌🏽. Thank you😁
18 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Sophia,
It's fantastic to hear the payment process was seamless and everything worked smoothly for you.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
I have used this company many times and…
I have used this company many times and I can't say how brilliant they are very easy to set up and would highly recommend them 5*
18 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Rosemarie,
Hearing from customers who return to Payment Assist time and time again is always incredibly rewarding.
We're delighted you've consistently found the service easy to set up and that you'd happily recommend us to others.
Thank you for your continued support and for the fantastic five-star feedback.
Best wishes,
Payment Assist
quick and easy
17 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Janette,
We're pleased you found Payment Assist quick and easy to use.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
Used this company via National Tyres…
Used this company via National Tyres and so easy to do
16 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi John,
Making it easy to spread the cost when you need work on your car is exactly what the service is there for.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Found them a great company a minor…
Found them a great company a minor problem with date of payments but phoned up and they sorted out in a couple of minutes I'd recomm
end this company I will certainly being using them again
24 de junio de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Stephen,
We're pleased our team was able to sort out your payment date within just a couple of minutes.
Thank you for recommending Payment Assist, and we look forward to helping you again in the future.
Best wishes,
Payment Assist
Great way to pay for car repairs
Payment plan was easy to set up and very user friendly A great easy way to spread the cost of vehicle repairs
18 de junio de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi there,
Being able to spread the cost of vehicle repairs can make an unexpected bill much easier to manage.
We're pleased you found the payment plan simple to set up and the whole process user-friendly.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Thank you so much for your very…help
Thank you so much for your very professional ability for the agreement tobe transacted Rog
17 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Roger,
We're pleased that everything went smoothly when arranging your agreement and that you had such a positive experience with Payment Assist.
Best wishes,
Payment Assist
This review is both for Payment Assist…
This review is both for Payment Assist and Halfords. I took my car to Halfords Autocentre in Wallington (comes as Croydon) for an MOT. The car failed on front brake pads and passenger side anti roll link. The garage promised to give me a quote for the MOT failure repair costs. The garage called me 45 minutes before closing time to sign the agreement with Payment Assist to get my car back. Next day when I realised that I was overcharged for the MOT failure rectification and also charged for brake discs (advisory) and drivers side anti roll link (not faulty). Despite numerous email correspondence both Companies are avoiding the issue of overcharging (their charge was higher than the main dealer quote when the car was last serviced, and ChatGpt results clearly show a “Ripoff”) and ignoring the charges for work not required for the car to pass the MOT.
This is a response to the Payment Assist reply - You all failing all the time to address the charges to relating to the work done on the brake discs and driver’s side anti roll link. This was not a requirement for the car to pass the MOT. Please explain why an alternative quote from another garage will help to resolve the issue, when the repair was not needed in the first instance. I think this is a tactic used by Halfords to absorb their fixed labour cost in to repair works that are neither needed or authorised . I am in breach of my Consumer Rights Act 2015, and the responsibility lies with your Company as the finance provider to the agreement.
8 de septiembre de 2026
Opinión espontánea
Respuesta de Payment Assist
Hi Mohan,
Thank you for taking the time to leave your review.
We’re sorry to hear that you are unhappy with the repairs carried out by Halfords. However, we would like to clarify Payment Assist’s role in this matter.
Payment Assist is the finance provider that enabled you to spread the cost of the work. We do not determine the work required on a vehicle, the prices charged by the garage, or which repairs are carried out.
We understand that you have disputed the cost of the work and the repairs you believe were not required. Halfords has advised you that, should you wish to dispute the amount charged, you can provide a like-for-like quotation from another garage for the same work for them to review. As we understand it, you have declined to provide this information.
As the concerns raised in your review relate to the work carried out and the charges applied by Halfords, rather than the finance service provided by Payment Assist, there is nothing further we can investigate or resolve from our side until you provide the information as requested by Halfords.
We would therefore ask that the review reflects the service provided by Payment Assist, rather than matters relating to the garage and the work carried out.
Best wishes
Payment Assist
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