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Payment Assist Opiniones 

11.193
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Personally used payment assist twice now and each time was via National Tyres/Halfords to buy new tyres. Had a choice of options and offers 0% interest on certain options when filling out applicat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed new tyres and after going online I was offered payment assist. This gave the options of payment plans To which was a very good deal for me as a pensioner to pay over time at no extra cost e... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio financiero no bancario
  2. también en la categoría
  3. Compañía de financiación y préstamos para coches

Escrito por la empresa

At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

11 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 98% de las opiniones negativas

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4,8

Todas las opiniones

(11.193)

1778 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Payment assist was easy to follow the…

Payment assist was easy to follow the process. I was not able to pay a large purchase but using this system i was able to spread the cost which was good. the online application took a matter of minute and was dealith quickly and no fuss. would use again and recommend it.

23 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi John,

We're delighted that Payment Assist gave you the flexibility to make a larger purchase more manageable by spreading the cost.

It's great to hear the online application only took a few minutes and everything was dealt with quickly and without any fuss.

Thank you for recommending us, and we're pleased you'd use Payment Assist again.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Great way to help pay for unexpected…

Great way to help pay for unexpected bills , zero interest , been such a great help for me

24 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Susan,

Unexpected bills can put real pressure on your finances, so we're delighted that Payment Assist has helped make things more manageable for you.

We're pleased you've found the option to spread the cost at zero interest so helpful.

Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

No hassle good service.

No hassle good service.

24 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Ian,

We're pleased you found the service hassle-free and had such a positive experience with Payment Assist.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Personally used payment assist twice…

Personally used payment assist twice now and each time was via National Tyres/Halfords to buy new tyres.
Had a choice of options and offers 0% interest on certain options when filling out application form.
Of course if you choose longer repayment choice you’ll pay interest but it’s clearly shown.
First deposit is immediate and when due dates are close, within a week, you receive a text/email reminding of plan to have direct debit taken from your account.
I can only post what I have experienced and I can say overall I’m completely satisfied with Payment Assist and will use them again in near future.

23 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Gary,

It's great to hear you've chosen Payment Assist twice and have been completely satisfied with the service on both occasions.

We're pleased you've found the different payment options clearly explained and that the reminders ahead of your payments have been helpful too.

Thank you for sharing such detailed feedback.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience!
Staff signposted me to Payment Assist, in a helpful & non judgmental manner.
Completing the process was easy and fast outcome.
Highly recommended and certainly takes the stress out of a surprise garage bill.
Mega thanks!

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Victoria,

An unexpected garage bill can be stressful, so we're delighted that Payment Assist helped make the situation a little bit easier.

It's great to hear you were introduced to the service in such a helpful way and found the process quick and straightforward.

Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

I have had two experiences through pay…

I have had two experiences through pay assist, and i have to say im very happy with their service the set up is fairly quick and easy and payment is done straight away, have had slight issues with finance, payment moved/plan set in place stress free a lil question why but still payments are made, ok i had a 40 minute wait to settle today but hey im settled, hopefully putting some good credit back on file.

23 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Sean,

Thank you for choosing Payment Assist again. We're glad you found the setup quick and easy, and that when you needed flexibility with your payments, our team could put a plan in place without added stress.

Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

easy to sign up for and no interest

easy to sign up for and no interest - lifesaver.

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Zohaer,

We're pleased you found Payment Assist so easy to set up and that being able to spread the cost interest-free made such a difference.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Couldn't have been more painless!

We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the difference by being able to pay the bill over a period of time. Would use again, and highly recommend.

3 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Helen,

We're delighted that Payment Assist made such a difference when you needed to replace your windscreen, allowing you to spread the cost rather than having to pay the full bill at once.

It's great to hear everything was hassle-free, with a quick approval and a payment plan that worked well for you.

Thank you for recommending us, and we're pleased you'd choose Payment Assist again.

Best wishes,
Payment Assist

Valorada con 4 estrellas sobre 5

Overall a great service for car customers

Payment Assist is a great way to pay for garage repairs as you can pay by instalments, so you can get great mechanical support for your vehicle for a reasonable monthly repayment plan.

21 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Mike,

Being able to get the repairs your vehicle needs without having to cover the full cost upfront can make a real difference.

We're pleased that Payment Assist gave you a manageable way to spread the cost through monthly repayments.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

The simplicity of the information …

The simplicity of the information required is excellent. It is a great way to afford the perfect service for your vehicle without additional charges. I say bravo to Payment Assist & a big thank you.

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Beverley,

We're pleased you found the process so simple and straightforward.

It's great to hear that Payment Assist gave you a convenient way to manage the cost of your vehicle service without additional charges.

Thank you for the fantastic feedback.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Super easy to do

Super easy to fill in and check out no complicated questions
Filled in approved and checked out in around 5 - 10 minutes will definitely do it again

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Sarah,

We're delighted you found the whole process so simple, with no complicated questions and everything completed and approved within just a few minutes.

It's great to hear you'd happily use Payment Assist again. Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

My experience with payment assistance…

My experience with payment assistance was great 👍🏽. Jahid one of the staff and the other kind lady ( sorry I forgot her name) were great. They explained everything in detail. They were clear and polite. They are really professional s. Thank you so much 🙏🏽 for your service.

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi there,

It's wonderful to hear you found the team polite, professional and helpful throughout your experience.

Thank you for your kind words; we'll be sure to pass them on.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Friendly and perfect customer care

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Chido,

Friendly and attentive customer care can make all the difference, so we're delighted you had such a positive experience with our team.

Thank you for your kind words and for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Fast and quick response.

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Mason,

We're delighted you received such excellent service and a fast response when you needed it.

Thank you for taking the time to leave us your feedback.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

The best and easy way to use

The best and easy way to use. I like this system.

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Maninder,

Simple and easy to use is exactly the experience we want our customers to have, so we're delighted that Payment Assist worked so well for you.

Thank you for your positive feedback.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Sam the lady i talked to was very…

Sam the lady i talked to was very helpful and explicit and made it all very easy

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Pamela,

We're delighted to hear Sam was so helpful and took the time to explain everything clearly, making the whole process easy for you.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

The documents came in thick and fast…

The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I was losing track of which ones I had done. I was pleased with how it went so smoothly considering car finance has to be a paperwork-heavy process.

20 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Christine,

It's great to hear the documents were simple to sign, with clear confirmations along the way to help you keep track of what you'd already completed.

Thank you for taking the time to share your feedback.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Great service

Great service
Easy to use and navigate the website
The process was fast and not to intrusive

21 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Emilian,

We're pleased you found the website easy to navigate and the whole process fast and hassle-free.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Straightforward

Straightforward, easy to use and navigate; and rapid.

21 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Mike,

We're pleased you found Payment Assist straightforward and easy to navigate, and that everything was completed quickly.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

I am absolutely buzzing with how…

I am absolutely buzzing with how incredible Payment Assist has been! They completely saved my skin when I was caught in a massive financial bind with my BMW X-Drive.

I had already budgeted and saved up for a costly transfer case replacement. However, while preparing the car, I discovered one damaged tyre. Because it's an X-Drive, you can't just replace one, I suddenly found out I had to buy four brand new tyres to protect the drivetrain. I was completely caught out and stressed about how I'd cover the extra cost alongside the transfer case repair.

Enter Payment Assist. Their application and approval process was incredibly simple, fast, and stress-free. Thanks to them, I got all four tyres sorted without breaking the bank, and they’ve even arranged for them to be fitted right at my home this Thursday afternoon so I don't have to miss extra work.

I cannot thank this company enough. Truly a lifesaver for motorists when unexpected costs hit. 10/10 stars!

20 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Dave,

Unexpected costs can quickly add up, especially when you've already budgeted for a major repair, so we're delighted that Payment Assist was there when you needed some extra flexibility.

It's fantastic to hear you found the application and approval process simple, quick and stress-free, allowing you to get all four tyres sorted without putting extra pressure on your finances.

Thank you for the incredible 10/10 feedback and for taking the time to share your experience.

Best wishes,
Payment Assist

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