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Payment Assist Opiniones 

11.211
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very easy does it all for you a check out without filling in loads of forms just basic info. Do a quick soft check nothing invasive or damaging on your credit score. You can still get this if your jus... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Personally used payment assist twice now and each time was via National Tyres/Halfords to buy new tyres. Had a choice of options and offers 0% interest on certain options when filling out applicat... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Was pretty simple to complete the online form and not too in-depth questions. The final signing wasnt overly clear how to do, but maybe it was me being a bit dim. Overall a quick, fairly easy process.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio financiero no bancario
  2. también en la categoría
  3. Compañía de financiación y préstamos para coches

Escrito por la empresa

At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

11 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 98% de las opiniones negativas

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4,8

Todas las opiniones

(11.211)

1793 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The opportunity you offered me helped…

The opportunity you offered me helped me a lot with my financial planning. I really appreciated and i will recommand anyone to you. Thank you very much.

2 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Holly,

It's great to hear that Payment Assist has made such a positive difference for you and helped make your financial planning a little easier.

Thank you for your kind words and for recommending Payment Assist to others, we really appreciate it.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Hassle free

So easy to apply absolutely hassle free and very convenient if you don't have all the money at the one time couldn't recommend enough

31 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi there,

Being able to spread the cost when you don't have the full amount available upfront is exactly what Payment Assist is designed for.

We're glad you found the application simple, hassle-free, and convenient when you needed it.

Thank you for your recommendation and for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

interest free

interest free , re payments spread over 10 months ,no hassle no long application forms , uk call centre , i mean simple whats not to like ??

1 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Brian,

Making an unexpected bill easier to manage without adding interest or unnecessary hassle is exactly what Payment Assist is designed for.

We're glad you found the process simple and that spreading the repayments over 10 months worked well for you.

Thank you for taking the time to leave such positive feedback.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Tent box payments Easy to set up no hassle will use these…

Easy to set up no hassle will use these again for sure

10 de octubre de 2025
Opinión espontánea
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Respuesta de Payment Assist

Hi Paul,

We're glad you found everything easy to set up and, most importantly, completely hassle-free. Knowing you'd choose to use Payment Assist again is fantastic feedback to receive.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, efficient, professional and kept well informed

1 de septiembre de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Sandra,

We're pleased you found the whole experience efficient and professional, and that you were kept well informed throughout.

Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Quick and easy application have used…

Quick and easy application have used before excellent service.

29 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Anne,

There's no better endorsement than choosing to use Payment Assist again. We're pleased to hear you've returned to us and that once again you found the application quick and easy to complete.

Thank you for your continued support and for describing the service as excellent, we really appreciate it.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Very easy to use

Very easy to use, no interest applied so it makes payment less stressful.

29 de agosto de 2026
Opinión espontánea
Logotipo de Payment Assist

Respuesta de Payment Assist

Hi there,

Making payments feel a little less stressful is exactly why Payment Assist is here.

We're pleased you found the service so easy to use and that being able to spread the cost interest-free made things more manageable.

Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Payment assist

The process was so easy and it only took minutes to complete everything, I am really pleased with your service, thankyou

29 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Phil,

We're delighted that you found the whole process easy to complete and that it only took a matter of minutes from start to finish.

Thank you for your kind words about the service and for taking the time to leave such positive feedback.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Good quick and made the burden of the…

Good quick and made the burden of the bill less.

29 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi there,

Helping to take some of the burden out of an unexpected bill is exactly what Payment Assist was designed for.

We're glad you found the process quick and that spreading the cost made things that little bit easier.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Amazing idea

Amazing idea, more people will get their car serviced knowing they can spread the cost. If there's something extra that needs to be done they will have the money to cover it because of this option.

Easy to apply, easy to use and will recommend highly.

27 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Chenella,

What fantastic feedback, thank you! We're delighted to hear that Payment Assist is a useful option for managing the cost of car servicing and any unexpected work that may be needed.

Thank you for your recommendation and for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Quick and easy process money collect…

Quick and easy process money collect exact date given really happy thanks

26 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Sharon,

We're really pleased to hear you found the Payment Assist process quick and easy. It's also great to know your payments were collected exactly when expected, making everything straightforward and hassle-free.

Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

This is a life saver for me…

This is a life saver for me financially.To get my car through it's MOT was expensive.Without payment assist this wouldn't have been possible.Thankyou.Superb.

29 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Greg,

It's fantastic to hear that Payment Assist made such a difference in getting your car through its MOT.

Unexpected motoring costs can be difficult to manage, so we're really pleased we were able to help make the expense more manageable for you.

Thank you for your kind words and for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Great service, will use again!

Using Payment Assist to pay Halfords for my MOT/Service was quick and easy, allowing me to pay in instalments, which I really needed. Great service, will use again!

28 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Sue,

We're really pleased to hear that Payment Assist made paying for your MOT and service at Halfords quick and easy. Being able to spread the cost into manageable payments when you need it is exactly what the service is designed for, so it's great to know it helped.

Thank you for your kind words, and we're delighted to hear you'd use us again.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Fantastic easy to use service

Fantastic easy to use service. Great especially when having four new tyres fitted. Great service

29 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Devina,

We're delighted to hear you found Payment Assist easy to use.

Unexpected costs, such as four new tyres, can be significant, so we're pleased the service helped make things more manageable for you.

Thank you for your kind words and for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

When I applied for Payment Assist…

When I applied for Payment Assist credit yesterday I was quite amazed at how quick and easy the process was. It was all done and dusted within 10 minutes. Thank you very much indeed.

28 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi Val,

What fantastic feedback, thank you!

We're delighted to hear you were impressed by how quick and easy the Payment Assist application process was, with everything completed in just 10 minutes. Making the process as simple and straightforward as possible is exactly what we aim for.

Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

It was nice and quick and easy

28 de agosto de 2026
Opinión espontánea
Logotipo de Payment Assist

Respuesta de Payment Assist

Hi Jimmy,

We're really pleased to hear you found Payment Assist quick and easy to use. Providing a straightforward experience is exactly what we aim for.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Clearly simply

Clearly simply, very efficient

27 de agosto de 2026
Opinión espontánea
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Respuesta de Payment Assist

Hi there,

We're really pleased to hear you found Payment Assist clear, simple and efficient to use. Making the process as straightforward as possible is exactly what we aim for.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

Valorada con 1 estrellas sobre 5

DO NOT USE

DO NOT USE
No way to contact them via phone or email because they don’t answer. Been taking money out of my bank account despite my subscription ending.

28 de agosto de 2026
Opinión espontánea
Logotipo de Payment Assist

Respuesta de Payment Assist

Hi Charlotte,

We’re sorry to hear you’ve been unhappy with your experience. However, we would like to clarify the circumstances outlined in your review.

We receive a high volume of inbound calls and emails each day and do our best to respond to all customer queries as promptly as possible. Our records show that you called us on Friday 28th August and spoke with a member of our team. During this conversation, you were advised that your subscription needed to be cancelled directly with EMaC, and our colleague transferred you through to them.

The subscription is a monthly renewing policy and, as explained during the call, it remains active unless it is cancelled. We have since received confirmation that your policy has been cancelled, with the cancellation taking effect on Sunday 30th August.

We’re therefore sorry that you feel you were unable to contact us, as our records show that we did speak with you and provided the relevant information to resolve the matter.

Best wishes
Payment Assist

Valorada con 5 estrellas sobre 5

This is so easy and faster method of…

This is so easy and faster method of payment. Very flexible payment plan and I highly recommend it to everyone who needs support and assistance.

27 de agosto de 2026
Opinión espontánea
Logotipo de Payment Assist

Respuesta de Payment Assist

Hi Gilbert,

We're delighted to hear you found Payment Assist quick, easy and flexible to use.

Being able to spread the cost with a manageable payment plan is exactly what we're here for, so it's fantastic to know the service provided the support you needed.

Thank you for your recommendation and for taking the time to share your experience.

Best wishes,
Payment Assist

Valorada con 5 estrellas sobre 5

Quick and easy to process.

Quick and easy to process.

27 de agosto de 2026
Opinión espontánea
Logotipo de Payment Assist

Respuesta de Payment Assist

Hi Gordon,

We're pleased to hear you found the Payment Assist process quick and easy. Making things as straightforward as possible for our customers is exactly what we aim for.

Thank you for taking the time to leave a review.

Best wishes,
Payment Assist

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