Pcoptimum Opiniones 345

If I could give 0 stars, I would. The staff handling my request for points for my PC Mobile auto debit are the most incompetent I have ever come across. After I submitted my request, there were numerous exchanges of email, requesting for more information and my providing them in response. They also requested for the same information multiple times! And apparently, my request was so complex that it had to be escalated to a supervisor multiple times, which proved useless. The complaints handling staff are doing their employer a disservice and should be sacked.

Around Christmas time in 2024, PC Optimum sent out promo of purchasing select gift cards and earn 20000 points per every $100 spent in those gift cards and stated the bonus points will be awarded in 6 to 8 weeks which will be in Feb 2025, I purchased gift cards value of $2500 and they wouldn’t award me the points as promised and kept saying problems will be resolved and it has been over 8 months . They are not reliable program at all, will not fall into the same scam by pc optimum again

Grossly incompetent levels of “customer service”. A simple request to replace a damaged card (numbers faded) turned into an almost 2 hour wait on the phone, being bounced from one unskilled employee to another.
I suppose this is what Canadians get when there are so few options, and companies monopolize on that fact. Mediocrity at its finest.

Constantly having problems with PC Optimum Todays problem was that I was supposed to get members price on up to four of the item but only got on one. All were purchased at the same time Could not resolve the issue at the store as the offer is immediately remove from offers because of the purchase of the one . We are begining to to do most of our shopping at stores not associated with Lablaws as PC Optimum is so bad.

I have generally had good experiences with PC Optimum, but within the last little while the options to earn points has gotten more difficult unless you are willing or able to spend ALOT of money every week.
They are too focused on - "if you spend $20 on canned foods you will get X amount of points" or "$50 on poultry you will get X amount of points" etc etc, and the options within your personal sectiin are getting fewer and fewer.
This week i have been given 7 personal options and the choices are pretty much the same week to week no matter what i buy in the store.
Then I have over 10 options where I have to spend $20 - $50 on certain items to gain points, which maybe ok if you are buying for a family, but what about couples or singletons? They don't need to spend a huge amount EVERY week or cannot afford to buy in bulk.
Come On PC Optimum don't ruin a good thing by getting greedy !!

"Customer Service" is a non-existent entity operated out of some distant backwater. Got a World Elite card, and have never received the 45X/$1 spent at Shoppers Drug - just 30X points. Despite several lies (that's all they do) to the effect that the problem will be fixed, it never has been. Almost impossible to contact them anyway - the whole idiot chat bot thing is a total mess, obviously designed simply to make customers go away. Loblaws should be ashamed of this POS operation.

After reading everyone else’s review, I just have to say that I’m so disgusted with the horrible way we have all been treated. I can’t even find a head office to write a complaint letter to. I stopped shopping at any of their stores. Bless you all for sharing your experiences. Good luck to all of us.

On July 13, 2025 I decided to purchase a $100 gift from Shoppers Drug Mart because of the inside offer of 30,000 points when spending $75 or more in-store. The store I visited that day had some technical issues and I could only pay cash. However the PC Optimum system was also down, therefore I could not redeem the digital offer I had within my PC Optimum app. It was a bit complicated and had to insist on getting in touch with their customer service, but it did pay off. Had I simply chosen to get frustrated and give up, I would become one of the resentful customers who would leave an angry one star review. But I understand that every system glitches sometimes, and this situation was really no one's fault. I truly appreciate David who took my call, because he was very patient with me and told me precisely what to do. He kept his promise also and sent me the email that I needed in order to prove my purchase and the offer, consequently prove that I was missing 30,000 points. In less than 48 hours I received another email from Joy Pauline letting me know that my points are added to my PC Optimum app and I can redeem $30. It is true that sometimes things are not going as expected, but I appreciate that there is always willingness to fix what is faulty, and for that I give five stars to PC Optimum. We must judge in righteousness, the way we want to be judged.

The worst. You don't always get the points even when you load the offers and buy the item. Missing points inquiries are a waste of time

I called PC optimum to get assistance with my online PC Optimum account, and after navigating their menu structure for 4 minutes (way too many options), I waited for 25 minutes for an agent, only to be told they were experiencing technical issues and cannot help me. I managed a call centre in a past life and know that they could have and should have given me that info up front, saving me roughly 28 minutes. Additionally, their first message said they were very busy, but that was before I went through the menu so they did not know why I was calling - how did they know they were busy for my type of call. AND, if they could not help anyone online, why were they so busy? All calls would have been 1 minute or less. This simply means that they are not staffing sufficiently as I've received this very busy message on every call for the past 2 weeks (I've had to call 3-4 times). Shameful to say you are associated with this call centre!

DoorDash has recently begun giving PC Optimum points. After linking my optimum account with DoorDash, they offered 5000 points with my first DoorDash purchase over $20. I placed an order and got regular points but no bonus points. PC Optimum says to go through Doordash customer service and I e contacted them three times. After more than an hour on chat the first time, I was told I’d be contacted in 24-72 hours. Four days later, I’ve again contacted them and was told I’d get my points within 48 hours. Three days later, still no points. I was told they’d get back to me within three days. No call back and still no points. It’s obvious they have no intention of issuing the points but just want to wear me out until I give up.

Unable to log into the app. Unable to go on the website. Unable to use my points. Deleted and reinstalled app. No use. Starting to really suck here!!!
Others are complaining that PC has been hacked and their points stolen.

Zero customer service.
Done shopping anywhere that uses that card.

I have shopped at Loblaw-affiliated stores for a very long time. Over the last 5 years, we have shopped almost exclusively at local Zehrs or No Frills. I think I have redeemed points once for say $20.00. My current point total is 5939 for a total value of $5.93. What a LOUSY loyalty program.

Heads up, everyone — the PC Optimum app didn’t show a deal I was eligible for, and even after following the store manager’s advice to purchase the items and submit a ticket, I’m still being denied the points I earned.

If the app glitches, they won’t make it right — and that’s not okay. Be cautious when relying on the app or shopping at stores that use PC Points. If they can’t back up their own promotions, why should we trust them?

#PCOptimum #ShoppersBeware #MissingPoints #CustomerFrustration

RATING Zero
Customer service NON EXISTENT.
You start a missing points inquiry and get no response.

I’ve had enough of this misleading and frustrating experience with the PC Optimum program. Time and time again, they entice you with offers—especially through PC Express—only to fall short when it comes to actually delivering on the promised points. You carefully meet all the requirements, place your order accordingly, and then they conveniently fail to fulfill your entire order. As a result, you don’t receive the points you were promised.

Even worse, when you do meet all the criteria, they still don’t award the points. And trying to resolve the issue? Completely useless. You submit an inquiry, and in return, get five generic no-reply emails before they abruptly close the case without actually doing anything to help.

I’ve been dealing with this for a long time now, hoping things would improve. They haven’t. It's disappointing to see such a lack of accountability from a company that markets their loyalty program so heavily.

I will be cancelling my PC Financial credit card and moving my business to Scene+ or Air Miles—at least they honour their rewards and respect their customers. Don’t fall for these so-called “offers” without reading all the fine print and expecting to chase after what you’re rightfully owed.

I would give a zero if I could. I swiped my pc optimum card and I didn’t get points when I bought gas at esso. I contacted customer service, produced the bill and they didn’t give me the points and said I didn’t swipe the card but I DID SWIPE the PC optimum card. I’m never buying gas at esso again for the pc points

The PC Express app is a joke. There are more ads than there are food items. The ads are irrelevant, cause extreme load times, take up the entire screen and constantly refresh causing the screen to scroll to the top after scrolling down.

You will have to scroll down because they clearly prioritize food items based on revenue or sponsorship and not what you search for nor want. It's worse than what Google has become. Greed or incompetent decision makers. Pick your poison. It's a really easy fix, just need the right people in place to call it out for what it is so they'll fix it: the worst customer experience app in Canada.

The pc optimum health app is a joke.it started off good and could do up to 3.upon finishing one could add another. You could repeat programs and collect points.they got smart now you get zero points repeating a program and you cam do uo to ten programs but since doing it now for a year and a half and have done all programs so now nothing for months.every once in a blue moon they add a program and cam complete them nothing months again.you use to be able to make points now it's like pulling teeth to earn points.im fed up with it.is there anything shoppers drug mart can do that's good? Use to be fun collecting earning points.that all ended when loblaws took over.(go figure) I've been an optimum member from the very beginning.use to have great points program great customer service.now not so much.haven't given any bragging rights for long time.why should they care as companies like loblaws think they can dictate walk all over people and think they have the upper hand.they are filthy elite globalist