Pcoptimum Opiniones 345

I can't finish the setup process online. I have a card that I've had for years and would like to link online and check the account but I can't get past the setup process. It wants a verification code that it NEVER sends. Over a year of trying to link this card and access an account online..

Customer Care is actually Customer Careless. After several times contacting the careless team about missing points, each time they gave an invalid reason for me not receiving the points. After several times trying to get my deserved points, they just ignored any other communication, proof of receipts to show the valid purchases. They will not let you contact a manager - nothing. I am shopping at Sobeys or Safeway from now on. I have had it with their useless customer careless team and even more useless chatbot.

Depuis le début du programme je suis avec Pc Optimum. En général ca va bien meme si on doit revenir demander les points manquants. J'ai toujours payé mes assurances avec ma carte de crédit car ca me donnait au environ de 20,000 points. Ce que j'ai fait encore cette année fin avril, mais la on refuse de me donner les points en invoquant toutes sortes de raisons bizarres. J'ai fait des dizaines et des dizaines d'achats en ligne et j'ai payé avec ma carte de crédit et j'ai recu mes points alors est-ce qu'on peut m'expliquer ce qui est différent cette fois??? Car sur le site le seul a qui on peur ''parler'' est un robot et ca ne donne rien. Comment rejoindre une vraie personne et s'expliquer? Ils sont vraiment descendus bien bas ....

I have had 4 calls relating to not being able to access my account online. They keep closing the cases without ensuring the problem has been fixed. I was told yesterday that the problem needed to be escalated to technical support and they would call me to ensure what they did on their backend worked before closing the case yet again. They did not. They just closed the case. I will call for the fifth time tomorrow! Hopefully it works this time. If it can’t be fixed I will use up my points and switch over to moi or scene points. This is ridiculous!

This is about customer care. I just called in today to forward what cashiers had directed me to do which was to provide receipt for points which they told me I was deserving of . The agent was mentioning that it was on seperate receipts. I knew this which is why I called in the first place to explain that I was being courteous to let other seniors go ahead of myself. The agent would stick to her point which I was aware of and not let me speak when I was looking for some alternative action in order to receive points she was not receptive to information I was trying to get in terms of finding out when the next offer was sp I could do a refund and finding any solution for me just apologizing which I don't know why she was. I was never allowed to speak. When the call lost reception she did not wish to try and call back and it was unresolved but sent me an email saying the case was closed..I dont remember a phone disconnecting meaning the case is closed without my consent. The worst part was the agent would talk and never pause to let me respond at all.

Well at least I’m not alone. I tried redeeming optimum points at a shoppers optimum bonus redemption event on March 15, 2025. It wouldn’t work and the error message was loyalty account issue. I phoned several times and did the common troubleshooting steps. Then my case number was “escalated to a specialist” and I have been in a stupid email chain ever since. One person even suggested I try a different store and so I collected all my purchases again to get the same error message. They keep asking the same stupid questions, nobody will phone me, and somehow they keep “escalating the issue” to nobody in particular. It has been 1.5 months now and nobody will give me an answer or try very hard to figure it out.

I have been trying to get PC Optimum to delete two cards from their App, that I can no longer use because one was stolen, and the other lost YEARS AGO!
I have been playing email tag (6 emails!) with their "customer care" people for days now, and still with NO results in site! Two days ago (20 April 2025), my request was sent to a "specialist". Why do they insist on making this request so DIFFICULT to answer?
This is the WORST "customer support" "service",that I have EVER dealt with, I would give them 0 stars, but 1 star is all I'm allowed.

Les créateurs du site PcOptimum devraient retourner à l'école de création de sites internets car celui qu'ils ont mis en ligne est fait exprès pour fair RAGER le client !!!
C'est vraiment un torchon !

I have contacted the company 3 times concerning a missing points enquiry. The company has not resolved the issue after two weeks. Dreadful customer service.

I have been collecting stamps to buy cookware and since Dec 2024 they have been telling me they don’t have any cookware to buy! This is a scam! Went in today Feb 9 and still no cookware! Like who do I speak to!

The freeze your account without telling you! I was unable to use my points for over 2 months and did not know why. When you call them they say you're account may have been compromised and reset your password. IF an account is compromised, you have the duty to inform me, and take actions to make sure my data is safe, not just freeze the account.

This morning I got a grocery offer for spending $400 and get 40,000 points when the cashier looked further. Every other grocery store is on the list except the grocery store that I deal with which I always get these offers for that store so I take an hour to contact them and they’re no help Yourself sometimes this is a waste of time. PC Plus points is the worst company you could ever imagine. They rip people off they send you bogus offers and then say oh there’s a catch to that offer. Very bad company.

I have gone to the Loblaws store in North Vancouver 3 times in the last week to purchase a pot with Optimums stamp purchase promotion. Each time there are no pots available. The staff advises they are not sure they will receive any more product for the promotion. Why have the promotion if the product is no going to be available???

Always missing points and a difficult time to get them back. I used to go to the store and a manager would key in the points for me but now this can’t happen because my card has been blocked saying “Good will not allowed”. Can’t get an answer as to why this is happening. My latest points inquiry was from Jan. 7, 2025 and still has not been resolved, although they say it has. Today is Jan. 21, 2025 and still nothing. All I get is the run around. They have given me three case #’s for they same inquiry. Get rid of the points system and lower prices to where they should be and then there are no problems with points and customers can afford food without all this crap.

It’s a scam. Points just disappear. There is fraud at PC Optimum and/or at Shoppers drug Mart. When the cashier clicked “yes” to redeem my 50,000 points, the discount did not apply and the points disappeared😳! The manager told me to call PC Optimum. I called 4 times and they said they couldn't do anything about this. I don't know who stole my $65, but I know that I don’t have it 🤷‍♀️ (It was during a “spend your points” event so 50000=$65 ).

PC Optimum seems to lie about double points for PC Insurance premium paid with PC Mastercard. I paid the yearly premium but only received the usual single points, not doulbe. Been dealing with the customer service for over 2 months now. Pretty much useless as the CS keeps going in circles with automated responses which takes at least a couple of weeks each, and without any action whatsoever to resolve the obvious issue.

Horrible Customer Service and form responses to my (very legitimate) complaints. I was locked out of my account twice, during two different Redemption Events and told I could only earn, not redeem points. Waited on hold for customer service for 45 minutes, and wasted hours of my time shopping to take part in the Redemption Event only to be told I couldn't participate. I was not told of the alleged "security breach" and locked status of my account until AFTER I wasted all of this time, and no attempt has been made to make up for the lost time and lost ability to take part in the bonus event. Convenient that I was locked out at the exact time that they offer these bonus events. Atrocious way to treat loyal customers.

Receive a raincheck and the store wouldn't honour the rain check - first I was told discontinued and then magically it appear on the shelf again. Filing a complaint didn't help - kept getting boiler plate apology with no suggestions. Three tries and kept receiving the identical boiler plate apology. If going to the Empress Walk Loblaws beware of the raincheck. Believe at times this is tactic to get rid of you and hoping want you return - someone else problem.

Like thousands of people accross Canada, PC Optimum locked me out of my account over 4 times for absolutely no reason. After several conversations with customer service, I am still unable to redeem my points. Like everyone defrauded by PC optimum, I am only allowed to collect but not redeem.

I have spent close to a $1000 at.Fortinos in the past month. I just hit $10 in points. Hardly worh the bother