Pcoptimum Opiniones 345

I have had the worst customer service experience of my life. It's been 2 weeks of phone calls, chats bots, and emails. I changed my number, and I updated it on all my online profiles. It did not update my 2 step verification. Now I can't get into my account, and apparently it's the Optimum program that changes your 2 step verification for PC Express. I've spent hours on the phone trying to get help. They have sent me in a loop of hell. They have insisted I can do it myself. They don't even have the insight that I can't get past the 2-step verification page to update anything. I have had a similar issue with a few other programs, and they were able to resolve the issue, but not PC Optimum, or PC Express. They don't have the decency to contact you back! I spend so much money at Loblaws. I am flabbergasted at how they treat their customers. I was actually in tears at one point. It's embarrassing, but true. The frustration has gotten that intense. They don't deserve my business, but they are a monopoly in Canada. Honestly, there has to be a better recourse for customers to complain. Executives hide behind call centers, and poorly trained and paid agents. It's shameful.

This is regarding a promotional email I received on Mar 8, 2024, from PC Financial. It's titled an Exclusive Offer and stated in the email, 'get 40,000 bonus PC Optimum points when you sign in with your PC ID account linked to your PC Optimum card and make an eligible purchase ONLINE at Shoppers Drug Mart.

Plus, as a PC Financial cardholder, you'll get an EXTRA 5,000 points when you pay with your PC Mastercard or PC Money Account until March 10'. I had carefully read through all details, including everything in the fine print of the T&C for this offer, even clicked on the hyperlink within the fine print for offer details (which only led to the homepage of SDM). Nowhere did I see a minimum amount spent stated in the offer. But now, after making the required purchase according to the offer, I was told it didn't qualify because it required a minimum spend of $125.

And all this didn't come easy!! The missing PC Point claim was filed on Apr 19, Case Number: 183*****, then I was given a runaround with over 13 emails back-and-forth asking for screenshot after screenshot, again and again, even info of PC Mastercard used and details of the order. This is all after I had already attached all relevant info, screenshot of the offer, and the order in my 1st email. This runaround lasted from Apr 22 to May 16.

During the course of this runaround, I was told more than once that there was a minimum spend requirement of $125 for this offer but whenever I disputed that requirement didn't exist anywhere on the offer and asked for clarification, no direct response to that besides saying that's what they see after their review. Finally, on a May 16 email, a representative stated in the email addressed 'No-Reply', that since I was advised by one of their senior reps (signed as S**, on the May 15 email), that the purchase I made does not qualify for the points stated in the offer, wherein the argument was 'spend $125 or more', I assume that was their final decision. Since I still hadn't gotten the answer I asked for (where did this $125 come from), I once again asked for confirmation if that was their final decision. Now comes the fun part.

A rep reviews the offer again, but comes to a conclusion that the offer was 'spend $100 or more', so I didn't qualify. So now, you tell me where that $125+ or $100+ spend came from, since it obviously wasn't from the offer I received.

The promo for PC Insider world elite is deceptive. They weren't clear on the point one will receive. I opted for it because they said they will give 150,000 points if I opted only for me to receive 60,000 points. The customer service I spoke to was horrible and argumentative. Worst experience. Then one hardly get points on groceries no matter how much you spend in their store. Total rip-off. After one year, I'm going back to world elite as $120 annual subscription is not worth it.

Horrible program. I've been scanning my points card all these years and received no points on groceries. You have to load your offers in order to receive points. What a joke. I don't have to do this with scene points. What a scam PC do better and stop taking advantage of people. Horrible customer service horrible program.

If I could, I would have given you ZERO. Your customer service is the absolutely worst ever. I would probably had better response from a 3years old child. At first i was not granted over 50,000 points which i was eligible for and I proved it. After endless email exchange I was informed that I would not receive the points as when a purchased items returned the points are cancelled. I informed the "customer service" that a) i was not given the points in the first place, b) for that reason i returned the item and repurchased it, as the cashier though that would fix the issue (it did not). Now a month passed and I have not heard anything back from PC points representatives, despite numerous emails sent to them.

They say I didnt download my offers so of course didnt get the 10000 points and then if you use your pc mastercard you get 5000 more. Got none - definitely a lesson learnt for me - dont bother wasting your time with pc optimum. They only lure you in to get nothing.

After calculating 855$ savings over seven years. I saved 122.14$ per year with PC Optimum Points. Too bad it’s not a monthly savings!

This company has the worst service I have ever seen. Someone broke into my PC account and stole $1500 in points. I’ve been saving for years. They blame me for this but won’t admit that their site is obviously too easy to hack. It’s happened to me twice. Even the staff at Shoppers Drugmart say they have the worst customer service.
Charlotte Bourelle

I have nothing good to say about the PC app and their total lack of customer service. If I can ever get assistance to redeem the points I have accumulated I will never shop at Loblaws again.

I was lied to by a cashier that I had spent enough to earn the points on offer. When I contacted PC Optimum, they refused to fix it. I went there specifically in response to this offer, and so I am now out the equivalent of more than $20.00. To me it is a $20 theft; no different. This rewards system and this entity needs to be investigated, because I'm not the only one who has experienced this.

Half the time it doesn't open. It rarely opens or works at Shoppers, No Frills or other stores that takes it.

Worst customer service.
Representative doesn’t know what to do.
Waiting time more than hour.
Could not solve my issue. Tried to link my optimum with Pcmc. No body know how to do that even on Optimum app error message keeps coming. Lost many points.

I was receiving offers that I didn't want. I wasted valuable time going through repetitive loops to speak with an agent who told me that my issue couldn't be fixed & there was no compensation for my wasted time.

Needed to sign in my PC Express account to make an order. The sign-in required a verification code sent to registered email. The code never arrived. Attempted for two days, no luck. The email works fine and junk/spam filtering is not the cause. The same happened to the PC Optimum account. Called CS, they said they cannot do anything since it's a technical issue. Emailed technical support and received an autoreply with a ticket number and an expected wait time 3-5 biz days which makes a calendar week. It's ridiculous to wait at least a week to be able to sign in own account. If and when it's fixed, first thing I will do is to disable the 2-step verification since it doesn't work properly.

I have been trying to get my email address changed to a new one for YEARS. I no longer have access to my old email and they say an account with my current email is suspended for inactivity. They can create a request to reactivate but will take "some time". When I was annoyed I was told they will have to "Disconnect the Call" when I asked why? I was told I needed to talk calm. Then I asked what the representatives name was and she hung up. HORRIBLE HORRIBLE customer service. You cannot get even the simplest things done with this company.

I have been trying to get my PC Mastercard and PC Optimum cards linked since September of 2023. Like other customers, I have been given a case number and have been told too many times to mention that my issue will be resolved in 24 to 48 hours or sometimes it’s 3 to 5 business days. What an absolute joke! I call customer service weekly and hear the same story over and over again! I am probably owed hundreds of thousands of points. So frustrating to say the least.

Lost my pc card. They gave me another card at the store and told me to register it with the on-line ap which I had. The password that I had recorded did not work. So I entered FORGOT PASSWORD and my email address. I was suppose to receive an email from them with further instructions. I keep trying and wasting my time. I phoned there help service but I cant get a real person. Instead a robot asks me to give my PC card number which I can't because it is lost. Very annoying and frustrating. Maybe time to start shopping elsewhere.

I had the same problem as a lot of you did.
I placed an order of $299.61 at No Frills.The offer this week was 25000 for $250 order. Since I had bad experience with points, I went $50 over the requested minimum order.
This morning, I checked my order and the total charged was $242. I lost the 25000 points for 8 dollars. I don't know what is missing in the order, but looks like they are doing it on purpose. It happened to me at least 3 times.
This time, instead of the 39000 total I was supposed to get, I got 13000.
I don't know why.
I called the customer service, but they said that since is not a recurring order, they can't do anything.
I don't know if it is worth.

I recently had an offer for “spend $200 on almost anything in store or with pc express online grocery” so I ordered subtotal $211.60 on pc express to pickup the next day. A few items were out of stock when they filled my order so my bill came to $184.46. Customer service is refusing to give me my 30000 points even though I spent the required $200 on my express order. It’s not my fault that the store was out of milk and dunkaroos! Very frustrating as I never would have bothered placing an order had I known this would happen. Contacted customer service 3 times and they’re refusing to honour the offer. What a complete waste of my time.