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I purchased some garments in late May but decided to return one of them. I received return instructions and followed them and have confirmation, including from PC that the goods were received i... Ver más
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I had a similar experience to many other reviewers in that I was unable to get the refund due to me from Peruvian Connection for returned items. I wasted hours on the phone and writing emails to Cus... Ver más
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If I could give zero stars, I would. Saga of returning items since December 2025 - seven months ago! - continues. Return label supplied mid-May. Seven weeks on from that still no confirmation of rec... Ver más
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Información sobre la empresa
Escrito por la empresa
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Información de contacto
24535 McLouth Rd, 66086, Tonganoxie, Estados Unidos
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1,7
Muy malo
467 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 100% de las opiniones negativas
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Respuesta de Peruvian Connection
Dear Ms. Latcham,
Thank you so much for your recent order with us, and for taking the time to share your feedback!
We’re absolutely thrilled to hear that you love the Bruges Pullover, and that the fit and colour are just what you were hoping for!
Thank you again for choosing us, and we hope you continue to enjoy your new piece for many seasons to come.
Warm regards,
The Peruvian Connection Team
The clothes are still beautiful and fit…
The clothes are still beautiful and fit well. But I am still frustrated by the slow speed of the website.
13 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Gem,
Thank you so much for your review—we’re really happy to hear that you love our pieces!
We truly appreciate you taking the time to share your thoughts about our website with us and have passed your comments along to our technical team. One of our colleagues will be contacting you as well, to better understand the issues you encountered, so that we make sure everything is addressed.
In the meantime, we want your shopping experience with us to be as smooth as possible. Our customer care team is always happy to help with anything you need, whether by phone or email, so please don’t hesitate to reach out.
Thank you again for being a valued part of Peruvian Connection and for enjoying our beautiful, original, artisan-crafted designs in luxurious fibers.
Warmest regards,
The Peruvian Connection Team
This company is wonderful
This company is wonderful, in every way and one would have to go a long way to meet their equal.
1 de febrero de 2025
Respuesta de Peruvian Connection
Dear customer,
Thank you so much for your kind words!
Creating beautiful designs and providing exceptional service is at the heart of what we do, and it truly means the world to us to know that you’ve had such a wonderful experience.
Thank you for being a valued part of Peruvian Connection, we hope that you continue to enjoy your new pieces for many years to come.
Warmest regards,
The Peruvian Connection team
Love all T-shirts from you particularly…
Love all T-shirts from you particularly the extreme t. Excellent quality and timely delivery and zi always receive positive comments when wearing your clothes
1 de febrero de 2025
Respuesta de Peruvian Connection
Dear Ms. Gunn,
Thank you so much for your kind review!
We’re absolutely delighted to hear how much you love our T-shirts, and knowing that you receive compliments when wearing them truly makes our day.
We look forward to bringing you more designs you love for years to come. Please know that we’re always here for anything you may need!
Warmest regards from all of us here, at Peruvian Connection!
Service standards have recently plummeted
Warehousing and despatch have been moved to the USA so non-returnable delivery costs are £8.50. Any refunds for returned goods take up to 5 weeks to be processed! Time taken to answer telephone calls for ordering has greatly increased (ordering on the website is too confusing with dual currencies).Stock availability shown on website is different to what the telephone adviser sees on their system.
P.C. is longer the standard of Company I have used for well over 10 years and I doubt I will use them again as they have become too much hassle.
7 de enero de 2025
Respuesta de Peruvian Connection
Dear Mr. Stubbs,
Thank you for taking the time to share your concerns with us. We deeply appreciate your loyalty to Peruvian Connection over the years and want to assure you that your feedback is taken very seriously.
We understand that the transition to a different warehouse has brought some changes, and we sincerely regret any inconvenience this has caused. Please know that we are actively working to improve processing times for returns and refunds, as well as enhancing our website to provide clearer information on stock availability and pre-orders, for a smoother shopping experience.
Our customer care team is always here for you, whether by phone or email, and we would love the opportunity to assist you with anything you need. Should you decide to shop with us again, we will do everything we can to ensure a seamless and transparent experience.
Thank you again for your support and for giving us the opportunity to address your concerns. We truly hope to welcome you back in the future.
Warmest regards,
The Peruvian Connection Team
Ordered item as usual and realised when…
Ordered item as usual and realised when it came it had come from USA
I then returned it as instructed and have to wait 4-5 weeks for my refund
I am disappointed as it was very costly to lose that amount for all that time
I thought this was sent from London and I’m still waiting
31 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Bateman,
Thank you for your feedback and for being a valued Peruvian Connection customer.
We’re truly sorry for any inconvenience caused by the return process, and we completely understand how frustrating it can be to wait for a refund. Since our orders now ship from our US warehouse, international returns take a bit longer to reach us, which can unfortunately extend processing times. However, we’re happy to confirm that your refund has already been issued, and you should be able to see it reflected in your account.
We truly appreciate your patience and want to assure you that we are continuously working to improve our returns process to make refunds faster and more efficient in the future.
If there’s anything else we can do for you, please don’t hesitate to reach out. Our dedicated customer care team is always happy to assist, so you can focus on enjoying your favourite designs.
Warm regards,
The Peruvian Connection Team
Superb quality clothes- lovely fabrics…
Superb quality clothes- lovely fabrics and beautifully made clothes.
31 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Pagett,
Thank you so much for your kind words!
Creating timeless, beautifully made pieces is at the heart of what we do, and knowing that you cherish our designs means the world to us.
We truly appreciate your support and the opportunity to serve you. We look forward to bringing you more pieces to love for years to come!
Warm regards,
The Peruvian Connection Team
1 nice and stylish dress at sale price
I acquired 1 nice and stylish dress at sale price [another had to be returned]. But I disapprove, on environmental grounds, of sending individually ordered garments half-way round the world, presumably by air, so will hesitate to order again.
31 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Lucas,
Thank you for sharing your feedback. We’re so pleased you found a stylish dress you love, and we truly appreciate you voicing your concerns.
Sustainability is at the core of our values, and we are continuously working to minimize our environmental impact. While our orders currently ship from our US warehouse, we take special care to reduce unnecessary shipments. For this reason, return packages are not sent individually but are collected at our UK hub and consolidated onto a pallet. Once full, the pallet is shipped to our US warehouse, helping to reduce our carbon footprint.
We deeply value your perspective and hope that in the future, we can continue to provide you with beautifully made, responsibly crafted pieces. Please don’t hesitate to reach out if there’s anything we can assist you with.
Warm regards,
The Peruvian Connection Team
Too much biurocatcy....too long waiting…
Too much biurocatcy....too long waiting for refund...
24 de enero de 2025
Respuesta de Peruvian Connection
Dear Customer,
Thank you for being a valued part of Peruvian Connection and for sharing your feedback.
We completely understand that waiting for a refund can be frustrating, and we sincerely apologize for any inconvenience caused by this. Since international returns take time to reach our US warehouse, this can unfortunately extend the processing period. However, we’ve checked on your return, and we can confirm that it is on its way. As soon as it arrives, your refund will be processed immediately, and you’ll receive an email confirmation.
Please know that we are actively working to improve this process, ensuring that returns and refunds are handled as quickly and smoothly as possible.
We truly appreciate your patience and support. If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out—we’re always happy to help.
Warmest regards,
The Peruvian Connection Team
Great customer service following my…
Great customer service following my sadly having to return my Hibiscus anorak. It was beautiful but I needed a smaller size and delaying ordering meant none left - lesson learned!
3 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Lawlor,
Thank you for your review! Creating beautiful pieces and delivering outstanding service is our passion, and it truly means so much to us to know that you had a wonderful experience.
We’re sorry to hear that the Hibiscus Anorak wasn’t the perfect fit this time. If you’d like us to check the measurements of similar styles and help find the best option for you, our dedicated customer care team would be delighted to assist.
Please don’t hesitate to reach out—we’re always happy to help!
Warmest regards,
The Peruvian Connection Team
Wanted the dress for Christmas but no…
Wanted the dress for Christmas but no one told me that delivery would not be until 8-12weeks.Couldn’t alter the size I had ordered- was just told that hopefully it would fit.I was also told that I was next in line to receive the dress - are they made to order?! Still haven’t received the dress and with the postage charge so high hope that I will not have to send it back.
Also I was told the dress was out of stock and that I couldn’t order it,but it showed as being available online so I ordered it from there,never dreaming that it would be such a wait.
Altogether I will certainly think twice before I order anything else,what a shambles your firm is.
31 de enero de 2025
Respuesta de Peruvian Connection
Dear Customer,
We are truly sorry for the inconvenience you experienced and appreciate you taking the time to share your feedback.
At the time you placed your order, the dress was indeed a pre-ordered item. We are already working on updating our website to clearly indicate pre-order status in the future, so situations like this do not happen again. In the meantime, our UK-based customer care team is always available by phone or email to confirm item availability and estimated delivery times before you place an order.
The information provided to you over the phone was correct—the dress is not readily available, but your order acts as a reservation. If the item comes back in stock, it will automatically be shipped to you, and you’ll receive an email notification. Please rest assured that your card has not been charged and will not be until the item is dispatched. If the item is eventually phased out, your order will be automatically cancelled, and the payment authorization on your card will be dropped.
A member of our team will be in touch with you shortly to confirm the exact measurements of the dress. This way, you’ll have a better idea of whether it will be a good fit and can decide whether to keep your order.
We want your experience with Peruvian Connection to be seamless and transparent, and we truly appreciate the opportunity to improve. Please don’t hesitate to reach out to our support team for anything at all—we are always happy to help and want to make shopping with us an absolute pleasure.
Warm regards,
The Peruvian Connection Team
Lengthy refund process for returns
Beautiful garments, really good quality however the horrendous returns and refund process specifically the time it takes to receive the refund once an item is returned is archaic and would prevent me from buying again. Real shame because the quantity is so good.
1 de diciembre de 2024
Respuesta de Peruvian Connection
Dear Customer,
Thank you for your feedback and for being a valued Peruvian Connection customer. We’re truly delighted to hear that you love our designs and appreciate their quality.
We sincerely regret any inconvenience caused by the time it took for your refund to be processed. We can see that your return was received and that your refund was issued as soon as it arrived at our warehouse. Since our returns are sent internationally, they take some time to reach us, which unfortunately extends the refund process.
To help reduce unnecessary shipments and minimize our carbon footprint, return packages are not sent individually but are collected at our UK hub and consolidated onto a pallet. Once full, the pallet is shipped to our US warehouse for processing. While this method helps us operate more sustainably, we understand that it does impact the refund timeline, and we are actively working on improvements to make this process faster and more efficient.
We deeply value your perspective and hope that in the future, we will have the opportunity to provide you with beautifully made, responsibly crafted pieces again.
Warm regards,
The Peruvian Connection Team
I don’t like the turn around now they…
I don’t like the turn around now they don’t have a base in the uk. Or the mark up for the same reason.
27 de diciembre de 2024
Respuesta de Peruvian Connection
Dear Customer,
Thank you for sharing your feedback. We completely understand that changes in our processes can bring concerns, but we want to assure you that we are committed to maintaining the same exceptional service and beautifully crafted designs you know and love.
While our orders now ship from our US warehouse, we have worked hard to ensure that this does not impact our customers. Deliveries remain speedy, and our dedicated UK customer care team is always here to assist with anything you may need, making your experience with us as seamless and enjoyable as possible.
Additionally, we are continuously working to improve our returns process to make refunds faster and more efficient.
One of our colleagues recently reached out via phone and email to ensure you have all the details regarding your account, open orders, and returns. If you have any questions or need assistance, please don’t hesitate to get in touch—we’re always happy to help and committed to making your experience with us truly wonderful.
Warm regards,
The Peruvian Connection Team
Respuesta de Peruvian Connection
Dear Mr. Griffin,
Thank you for taking the time to share your feedback! We’re delighted to hear that your order arrived on time and that both dresses were the perfect fit.
We truly appreciate your support and the opportunity to serve you, and we look forward to bringing you more pieces to love!
Warm regards,
The Peruvian Connection Team
Purchase arrived promptly and earlier…
Purchase arrived promptly and earlier than expected . Very pleased with quality of garment
3 de enero de 2025
Respuesta de Peruvian Connection
Dear Customer,
Thank You for Your Review!
We’re so happy to hear that your order arrived earlier than expected!
Our goal is to offer beautiful, original, artisan-crafted designs in luxurious fibers, and we strive to get your favorite pieces to you as quickly as possible. While deliveries typically take 3-4 days, they never exceed 7-10 business days.
Thank you for your support—we look forward to serving you again!
Warm regards,
The Peruvian Connection Team
Always satisfied
I am always happy with Peruvian Connection. Their items are great and, in the few occasions when I had to return them, the process was painless. Thank you.
17 de octubre de 2024
Respuesta de Peruvian Connection
Dear Customer,
Thank you for being a valued part of Peruvian Connection!
It’s wonderful to hear that you’re happy with our designs and that your experience with returns has been smooth.
Your support means so much to us, and we’re grateful for the opportunity to continue serving you.
Warm regards,
The Peruvian Connection Team
Fantastic jimper really lovely colour…
Fantastic jimper really lovely colour superb just what I needed
9 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Attree,
Thank you for your review!
We’re thrilled to hear that you love the Cropped Luxe Pullover—the Persian Blue colour is truly something special. Made from 100% Woolen Royal Alpaca, it offers both luxurious softness and warmth.
We hope you enjoy wearing it for many seasons to come!
Warmest regards,
The Peruvian Connection team
Return dress 7/1/25 it is still in…
I'd ordered dress in my normal size, it was to small and the cloth was a lot thinner, not the quality of cloth I'm used to. Return dress 7/1/25 it is still in transit and I have yet to receive my refund.
7 de enero de 2025
Respuesta de Peruvian Connection
Dear Mrs. Davies,
Thank you for sharing your review.
We are so sorry to hear that the dress you ordered was not the perfect fit this time. Please know that we have forwarded your concerns to the appropriate department, and this item will be carefully inspected to ensure it meets our quality standards.
We can also see that your refund has already been processed, it should already be reflected in your bank account.
And since our Spring collection is now available on our website, we would like to invite you to take a look, and we are sure you will find a dress to love for the season.
If you need any information about an item’s fabric, fit, measurements, or anything else, our dedicated customer care team would be more than happy to help via phone or email. Please don’t hesitate to get in touch—we would love to assist you in finding a wonderful replacement for your return.
Warm regards,
The Peruvian Connection Team
Prompt delivery,beautifully packaged…
Prompt delivery,beautifully packaged and accurately
described in the catalogue.Lovely colours and very
original
31 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Bishop,
Thank you for your wonderful review!
We’re delighted to hear that you appreciated the prompt delivery and beautiful packaging—our team takes great care in every detail to ensure your order arrives safely and elegantly.
Each piece that our customers wear is the result of a brilliant collaboration between skilled artisans in Peru and our in-house designers, who carefully develop their creations in our exclusive collection colors.
We hope you continue to enjoy your pieces, and we look forward to serving you again!
Warmest regards,
The Peruvian Connection Team
Every item something to cherish forever.
I find Peruvian Connection hard to resist despite high prices. Always beautiful and long lasting clothes, which properly fit. Every item something to cherish forever.
4 de diciembre de 2024
Respuesta de Peruvian Connection
Dear Ms. Pemberton,
Thank you for your heartfelt review!
We are truly honored to be a part of your wardrobe. Our goal is to create timeless, beautifully crafted pieces that are not only exquisite but also long-lasting—something to cherish forever, just as you said.
We deeply appreciate your support and passion for Peruvian Connection, and we look forward to bringing you more unique, artisan-crafted treasures in the future!
Warmest regards,
The Peruvian Connection Team
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