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I purchased some garments in late May but decided to return one of them. I received return instructions and followed them and have confirmation, including from PC that the goods were received i... Ver más
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I had a similar experience to many other reviewers in that I was unable to get the refund due to me from Peruvian Connection for returned items. I wasted hours on the phone and writing emails to Cus... Ver más
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If I could give zero stars, I would. Saga of returning items since December 2025 - seven months ago! - continues. Return label supplied mid-May. Seven weeks on from that still no confirmation of rec... Ver más
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Información sobre la empresa
Escrito por la empresa
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Información de contacto
24535 McLouth Rd, 66086, Tonganoxie, Estados Unidos
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1,7
Muy malo
467 opiniones
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Beautiful fabric
Beautiful fabric. A clever and well cut shape to a lovely summer dress.
11 de enero de 2025
I have been a fan of Peruvian…
I have been a fan of Peruvian Connections since the 90's. I love their quirky and yet wearable styles. Even at my age I am still able to find pieces that I love.I am in my 70's.
Since the move back to the U.S. for administrative purposes, when the U.K. left the E.U. doing business with the company went through a very rocky patch. I was very wary of placing an order during this time, incase I had to return a product for a different size or a refund. I am less wary now, although this still worries me slightly. Returns are efficient with the new system, but you still have to wait about 6 weeks to get your money back. Customer Service , based in Europe, when I have had to use them, are very efficient.
The clothing is not always as Artisan made as it used to be, which is a shame. The clothing is high in price too, without the previous quality, also a shame.
My most recent experience has been perfect though, clothing arrived on time.
19 de enero de 2025
Appreciated Customer
I just love your clothes. They are perfectly designed,
beautifully tailored, described and almost wearable for ever.
8 de febrero de 2025
Fabulous product, disappointing delivery
The product itself is wonderful. Everything I expected. But I had great difficulties getting the package delivered as it was not yet in stock. Which meant that something that should have arrived within two weeks took five weeks. I was not informed that it wasn’t in stock so all my hopes for an early delivery before Christmas were dashed.
14 de diciembre de 2024
Respuesta de Peruvian Connection
Dear Ms. Johns,
Thank you for sharing your experience with us.
We can see that your latest order with us was delivered on 09/12/2024, but we completely understand how important timely deliveries are—especially during the holiday season. At Peruvian Connection, we take great care to ensure that our items are readily available, but due to the limited-edition, artisan-crafted nature of our garments, unexpected demand can sometimes exceed supply.
As a producer of high-end, limited-edition luxury fibers, our garments are not mass-produced in large factories. Many of our pieces are handcrafted by our highly skilled artisans in Latin America, a process that requires significant time and attention to detail.
When an item is a pre-ordered one, we are still accepting reservations for it, and we do not process the payment until the order has shipped.
We are actively working on improving transparency around pre-orders by implementing clearer estimated shipping times on our website. Additionally, we have added an extra notification in our order confirmation emails to help customers check the status of their orders more easily.
If you need any assistance with any of your future orders or even if it is information that you are looking for, please don’t hesitate to reach out to our dedicated customer care team at any time. We would love nothing more than to ensure that everything you need is taken care of and that your experience with us is nothing short of wonderful.
Warm regards,
The Peruvian Connection Team
Respuesta de Peruvian Connection
Dear Customer,
We sincerely regret the delivery issues you experienced and completely understand how upsetting this might have been.
While the original parcel was unfortunately lost by the courier, we can see that you were in contact with our customer care team, who kept you informed throughout the process and assured you that, should the parcel be confirmed lost, we would either replace your order or issue a full refund (in case the item was no longer in stock).
To ensure you received your order as soon as possible, our warehouse promptly sent a replacement, which we are pleased to see was delivered today, and our colleagues already reached out to you to inform you about it.
We truly appreciate your patience and your continued support. If there is anything else we can do for you, please do not hesitate to reach out—we would love the opportunity to restore your confidence in us.
Warmest regards,
The Peruvian Connection Team
Perfect fit
The items I bought are a perfect fit which is one of the reasons I choose PC clothing. They arrived swiftly and I am pleased with my purchase.
30 de diciembre de 2024
Notification of parcel arrival arrived…
Notification of parcel arrival arrived earlier than expected. The parcel was delivered soon after. Good quality item which I’m pleased with.
16 de enero de 2025
Timeframe for refund totally…
Timeframe for refund totally unacceptable. My money was taken instantly with no confirmation of order. I
1 de diciembre de 2024
Respuesta de Peruvian Connection
Dear Ms. Bradley,
We are truly sorry to hear that your experience did not meet expectations. At Peruvian Connection, we hold ourselves to the highest standards of service, and anything short of excellence is simply not acceptable to us.
To clarify, our system automatically sends order confirmations and dispatch notifications the moment payment is processed and your parcel is on its way. However, we can see that, unfortunately, your email provider rejected these communications, which may have led to unnecessary confusion. Please accept our sincerest apologies for this. To prevent this from happening again, we would be happy to update your email address and even test it with you, ensuring that you receive every future update without issue. Our priority is to keep you informed at all times, making sure that every step of your ordering and refund process is fully transparent and hassle-free.
As for your refund, we can confirm that it was issued promptly upon your parcel’s return to our warehouse. We completely understand that waiting for a refund can be frustrating, and please rest assured that we are actively working on accelerating this process to make it as seamless as possible for our valued customers.
While we deeply regret that your latest experience was not reflective of the exceptional service we strive to provide, we genuinely hope you will consider giving us another opportunity. Should you decide to shop with us again, we will make it our absolute priority to deliver the seamless and outstanding experience that you rightfully expect.
Thank you for your time, your patience, and for choosing Peruvian Connection.
Warmest regards,
The Peruvian Connection Team
Helpful
Helpful, the garment I wanted was out of stock, but the person I spoke to suggested someone might return one my size, which happened and I soon received the size I wanted thankyou
7 de febrero de 2025
Such a good servicebut can't remember date of purchase.
Such a good service, even tho I had to wait a while for part of the order.
Good guality clothes.
15 de noviembre de 2024
Love the luxurious Wythe tunic
Although it took a long time to arrive, the wait was worth it. I loved the Wythe tunic on sight, mainly for its colour & warmth but unfortunately the turtle neck was too far forward for me and pressed on my throat. Reluctantly I have returned it and hope PC might makes something similar but with a lower neck line.
5 de febrero de 2025
The staff are always very friendly and…
The staff are always very friendly and helpful (it is so nice to be able to speak to someone).
The garments are always of great quality.
17 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Lamont,
Thank you so much for your wonderful review!
We’re truly delighted to hear that you appreciate our customer care team and the quality of our garments. Your support and kind words mean the world to us, and assisting you is always an absolute pleasure.
We look forward to many more lovely conversations and to helping you find pieces you’ll continue to love.
Warmest regards,
The Peruvian Connection team
I love the products and feel very…
I love the products and feel very familiar with them. But the phone team do not know them as the team in the past - the 'Oxford' team, and that makes a huge difference to the customer experience. The service is business like, there is no personal interest or application to the product the customer may enquire about, the staff simply do not know the product. But staff do call back as promised and can see our accounts which is good, as well as the status of an order / what the stock supplies are. I think that the really good customer care we experienced prior to the service returning to the USA went with it, and I cannot imagine that new customers will stay.
24 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. King,
Thank you so much for sharing your honest and thoughtful feedback. It is truly invaluable to us, as it helps us continuously improve and ensure that we offer our customers the best possible experience.
Indeed, after moving our operations from the UK, we temporarily worked with an outsourced team to maintain support during this transition. However, we recognize how important it is to provide the knowledgeable and personalized service that our longtime customers have come to love. That’s why, as soon as possible, we established a new in-house customer care team dedicated specifically to our UK customers, offering the same level of quality and attentiveness that you remember.
We deeply appreciate your loyalty and patience during this time of change, and we truly hope to regain your trust with the service you deserve.
Warmest regards,
The Peruvian Connection Team
Ordering from the US is expensive
Ordering from the US is expensive. No longer being able to see reviews contributes to missorders. Returns are a hassle and expensive. Quality is less good.
I used to love PC but sadly the relationship has soured and we should part.
17 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Capewell,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not reflect the service and quality we strive to deliver at Peruvian Connection.
While our orders are now shipped from our US warehouse, we are doing everything possible to ensure this transition does not affect our customers’ experience. Deliveries typically arrive within 3-4 days and take no longer than 7-10 business days.
We also aim to make returns as simple as possible through Royal Mail, offering pre-paid return labels that can be printed in just a few clicks from our website or sent to you by email or post. Additionally, we are actively working on improving this process to make returns and refunds even faster in the future.
We understand how important it is to have complete transparency when you place an order, which is why we provide detailed information about sizing and fabrics both online and in our catalogue. To further support our UK customers, we have also introduced a dedicated customer care team, always happy to assist—whether it’s a question about an item’s measurements, pre-orders and delivery time, or anything else at all.
We truly appreciate the opportunity to address your concerns, as your satisfaction remains our top priority. Should you choose to give us another chance, we will do everything possible to provide you with the exceptional service you deserve.
Warmest regards,
The Peruvian Connection Team
Speedy delivery of a good quality dress
27 de diciembre de 2024
Respuesta de Peruvian Connection
Dear Ms. Evans,
Thank you so much for your feedback! We're delighted to hear that you’re happy with your Charisse Maxi-Dress.
With its flowing silhouette and beautiful French damask florals, this piece was designed for effortless elegance, and we truly hope you enjoy wearing it for many occasions to come.
We appreciate your support and look forward to bringing you more designs you love!
Warmest regards,
The Peruvian Connection Team
An impressive, satisfactory experience:
Now that all orders are processed in the US, with all the delays and extra cost that that entails, it takes a lot of commitment to remain a UK customer of Peruvian Connection. However, the customer relations team seem genuinely concerned to look after customers queries and needs. The quality and style of the clothes has remained as consistent as it was 30 years ago when I first started buying. I just wish the prices were as unchanged!
2 de febrero de 2025
Respuesta de Peruvian Connection
Dear Ms. Coleridge,
Thank you so much for your kind words and for your loyalty over the years—it truly means the world to us! We are always happy to hear from you and to assist in any way we can to make your experience with us a truly wonderful one.
Your support and feedback inspire us to continue providing the quality and style you’ve loved for the past 30 years.
Thank you again for being such a valued part of Peruvian Connection!
Warmest regards,
The Peruvian Connection Team
I made a return over 3 weeks ago
I made a return over 3 weeks ago. My refund is for over £500 and I am still waiting for this. I love your clothes and delivery is always good but this is an unreasonable amount of time to hang onto my money.
8 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Robinson,
Thank you for being our customer and for sharing your feedback—we’re truly delighted to know that you love our pieces, and we hope you continue to enjoy them for many years to come.
Please accept our sincere apologies for the delay in processing your refund. Due to international returns, it can take some time for return parcels to reach our US warehouse. We have checked on your return, and we can confirm that it is on its way. Rest assured that as soon as we receive it, your refund will be issued immediately, and you’ll receive an email confirmation.
We understand that waiting for a refund can be frustrating, and we want to assure you that we are actively working on improving this process to make returns and refunds faster in the future.
Thank you for your patience and for being a valued part of Peruvian Connection. If there’s anything else we can do for you in the meantime, we are at your service.
Warm regards,
The Peruvian Connection Team
Poor delivery service
On 23rd December I ordered 3 items. Two have been delivered but I am still waiting for the third. I did phone to enquire and was told it was on a "back order", but the item was indicated as in stock when I ordered it. I was told it may arrive end of January/beginning of February. It does seem, as a long standing customer, that your level of service and delivery times have deteriorated since you moved everything to the US.
31 de enero de 2025
Respuesta de Peruvian Connection
Dear Ms. Burton,
Thank you for taking the time to share your feedback. We truly appreciate your loyalty as a long-standing customer and sincerely apologize for the delay in fulfilling your order.
We can confirm that your item is on pre-order, and we are very sorry for any confusion this may have caused. We understand how important it is to have clear information when placing an order, and we are actively working on adding this detail to our website to ensure expected delivery times are transparent.
Since you placed your order, we have also updated our process to allow customers to check item availability with our customer support team via email or phone. This way, you can always have up-to-date information about your order.
We truly appreciate your patience and understanding, and we remain committed to improving our service. If there is anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Peruvian Connection Team
THE PERUVIAN CONNECTION DRESS
The dress I have bought is in the most unusual attractive colours. I am most impressed with the design which has a long flowing skirt and looks fantastic on me. All and all I am very pleased with the dress and I am sure I will wear it again and again.
1 de febrero de 2025
Respuesta de Peruvian Connection
Dear Ms. Smith,
Thank you so much for your kind words and for being our customer! We’re absolutely delighted to hear that you love your Marais Tilework Dress.
This dress is the result of a brilliant collaboration between skilled artisans in Peru and our in-house designers, who brought it to life in our collection colors. Some of our pieces incorporate dozens of colors—one best seller even had over 70—which is virtually unheard of in today’s world of mass production.
We are truly grateful for your appreciation of our designs, as customers like you are the heart of what we do every day. With every wear, you are joining us in celebrating the rich history and culture of the Andes, brought to life by the artisans who pour their hearts and souls into every stitch, and for this, we thank you.
We hope you continue to enjoy your dress for many years to come!
Warmest regards,
The Peruvian Connection Team
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