Peter Cox Opiniones 2615

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the surveyors report and throughout the works, everyone involved was very polite and helpful. All the work was carried out to a very high quality, with respect to this building during the works... Ver más

Valorada con 5 estrellas sobre 5

Peter Cox did a magnificent job from start to finish. Robert Bialek carried out the original survey and came up with a pragmatic and cost effective solution to help us avoid flooding in the basement.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy th... Ver más

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Información sobre la empresa

  1. Empresa de impermeabilización

Acerca de Peter Cox

Escrito por la empresa

Founded in 1951, Peter Cox is widely recognised as the UK market leader in the damp proofing and property preservation industry.

We provide specialist advice and guarantee-backed repair treatments for damp problems like rising damp and condensation and associated issues like woodworm, and dry rot or wet rot infestations. We also have dedicated waterproofing, structural repair and bird control teams operating from local branches across the country so get in touch today to get started solving your property preservation problems.

The UK's leading property care experts with 65+ years experience

Open weekdays till 7pm and Saturdays till 4pm
Peter Cox were the first national preservation company to receive Which? Trusted Trader accreditation, an endorsement scheme that helps consumers find reputable traders
National coverage, local service
Peter Cox has branches throughout England, Scotland and Wales, meaning a branch on your doorstep and surveyors with local knowledge and expertise.
Guaranteed service
As the experts in our field, Peter Cox aim to offer the right service and price for your needs. Over 500,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded in 1951.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 5 estrellas sobre 5

Excellent company to deal with

Excellent company to deal with, very thorough and professional. Would highly recommend

18 de diciembre de 2025
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Respuesta de Peter Cox

Thank you so much for the 5-star review! We are thrilled to hear that you found us to be an excellent company to deal with. Being thorough and professional is at the heart of what we do, and we truly appreciate your high recommendation!

Valorada con 5 estrellas sobre 5

Excellent quality of work

We can’t thank all the staff involved in our recent home upgrade project enough - Stefan completed several on site surveys and visits and gave both expert advice and reassurance, especially as it was a new area of home improvements for us. Toni was always super helpful and really friendly at the end of the phone/email and all staff who came to the property were friendly, polite, professional and worked in a dedicated and skilled way to meet their deadlines. Brian and Derek were amazing and it was a really comfortable experience having them working in our new home. Considering the extent of the work being done the staff onsite made the experience really straightforward and they completed the tasks quickly. The quality of work thus far has been really impressive. Thanks to you all - we really appreciate all you do and look forward to having additional work done in 2026.

11 de diciembre de 2025
Opinión espontánea
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Respuesta de Peter Cox

Thank you so much for this incredible, heartfelt review! We are immensely grateful to hear that we could exceed your expectations on your recent home upgrade project, especially since it involved new areas of improvement for you.

Valorada con 5 estrellas sobre 5

Excellent Service from start to finish

Excellent Service from start to finish. Gareth the supervisor, Liam the Technician and all of the office staff worked together as a team and did a great job for us. We highly recommend this company and will definitely request their expertise for any future waterproofing requirements.

1 de diciembre de 2025
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Respuesta de Peter Cox

Thank you so much for this fantastic review! We are absolutely thrilled to hear that you received excellent service from start to finish.

Valorada con 5 estrellas sobre 5

Top tradesmen

Every company is only as good as its'
Employees.
Your Employees were superb.
Steve and Tristran who did the damp course were brilliant.
The plasterers over the next two days Steve, his Father Brian and Davy were informative helpful and thoroughly professional, giving me advice for putting back the radiators painting tips etc.
All of them cleaned up thoroughly.
Well done to all of them and a huge thankyou from me.
So..If you are thinking of getting this type of work done, I can highly recommend them.
Cheers Paul.

10 de diciembre de 2025
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Respuesta de Peter Cox

Thank you so much, Paul, for this truly fantastic testimonial! We are thrilled to hear that you found our employees superb and that your experience highlights the best of our team.

Valorada con 5 estrellas sobre 5

Great service

Great service and clean and tidy

2 de diciembre de 2025
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Respuesta de Peter Cox

Thank you so much for the great review! We are thrilled to hear you received great service and appreciated how clean and tidy our team left the work area.

Valorada con 5 estrellas sobre 5

Andrew, ace plasterer

Andrew White and his assistant did a terrific job plastering two bare brick walls following removal of dry rot and replacement with new timbers to skirting & floor. The plastering took a couple of sessions, for the first layer to dry then the final skim. Andrew is a perfectionist who takes pride in his work and the job was executed quickly and efficiently.

4 de diciembre de 2025
Opinión espontánea
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Respuesta de Peter Cox

We sincerely appreciate you sharing your positive experience. We are delighted that Andrew White and his assistant managed the post-remedial plastering so expertly.

Valorada con 4 estrellas sobre 5

Nqobile came to install new skirting…

Nqobile came to install new skirting noards following damp proof work. She was efficient, pleasant and cleaned up after the work was done.

3 de diciembre de 2025
Opinión espontánea
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Respuesta de Peter Cox

We sincerely appreciate you sharing your positive experience! We are delighted that Nqobile delivered such an efficient service, and that you found her to be pleasant.

Valorada con 5 estrellas sobre 5

Great Company - amazing team of workman

Peter Cox were amazing from start to finish - I can’t recommend them highly enough. From the team in the office, the surveyor and the two workman who came to do the actual job.

We were kept informed all the way through the process - by phone calls from the team - to the surveyor on his arrival time. We were provided with e-mails and paper copies of the full survey, including pictures etc. They found a date that suited us and again were kept informed about who was coming and the arrival time (which was 08:00am each day) the technician and plaster (Arvi) was sitting in his van at 07:45 waiting to start the first days work. He was great and protected the floors of the room and tried to clean as he went keeping as much dust down as possible which as he had to take the area back to brick couldn’t have been easy - at the end of his 3 days work he washed over the floor (once he removed the protective flooring) windows and also mopped out our hall. He made the process seem much less scary for me - and gave us lots of tips on how long to leave the area free and ventilated before putting furniture back painting. On Arvi’s final day the other technician Evet arrived to collect our old skirting boards to see if he could get a good match (they are old 1930’s styled skirtings) as the old ones couldn’t be put back. Evet then arrived as promised (and booked in) 5 days after the plastering had been finished to put the new skirting in place - before fixing the new skirting he painted both sides with a damp protective undercoat - again he vacuumed up any shavings and also cleaned the floor - he even vacuumed the wood shavings up from our patio (where he had been cutting the skirting to size).

The whole process took a week - and I cannot praise the whole team highly enough. We were kept informed from start to finish - including information on how we needed to prepare the area ourselves before the work was started - this all helped to make the process absolutely seamless. I would highly recommend this Company - great team - great work -

24 de noviembre de 2025
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Respuesta de Peter Cox

What an amazing review! Thank you so much! We are absolutely thrilled to hear that the entire process, from the office updates and punctual surveyor to the final work, was seamless.

Valorada con 5 estrellas sobre 5

Great team, expert professionalism.

I felt both the initial survey and subsequent work was carried out very professionally and with care. The team were all great, very friendly and extremely hard working - although it was an unpleasant job that we weren’t looking forward to having done, we were able to trust them totally. I wouldn’t hesitate to recommend them to anyone in need of this highly specialised service.

6 de noviembre de 2025
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Respuesta de Peter Cox

Thank you for the great review. We are so pleased that the initial survey and work were carried out very professionally and with care.

Valorada con 5 estrellas sobre 5

The company employs staff who are…

The company employs staff who are professional and know their stuff. They have given me peace of mind. Thank you.

25 de noviembre de 2025
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Respuesta de Peter Cox

We sincerely appreciate your positive feedback! It is rewarding to know that you found our employees to be professional and knowledgeable.

Valorada con 5 estrellas sobre 5

Really happy with the work Peter Cox…

Really happy with the work Peter Cox did for us , nice friendly workmen and a really good clean job . Will use again .

25 de noviembre de 2025
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Respuesta de Peter Cox

Thank you so much for the wonderful review! We are really happy that you were happy with the work our team provided.

Valorada con 5 estrellas sobre 5

Another incredibly helpful survey from Mark Patrick

Another incredibly helpful survey from Mark Patrick at a main door flat in Jordanhill, west end. Mark's experience and insight together with his professional and engaging manner with my team and our tenants, landlords and home sellers sets him apart from his peers. I've been using Mark Patrick for more than a decade now and having instructed the majority of his competitors prior to meeting him, I would no longer trust anyone more than Mark.
Iain Williamson
Managing Director
IVY Property Ltd

11 de noviembre de 2025
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Respuesta de Peter Cox

We are thrilled to hear that Mark Patrick’s experience, insight, and engaging manner continue to set him apart.

Valorada con 5 estrellas sobre 5

Excellent service

Mark Patrick at Peter Cox has provided outstanding service from the initial contact. Mark came highly recommended to me and I can only echo that from my own experiences. It's good to find a company and individual that you can trust.

11 de noviembre de 2025
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Respuesta de Peter Cox

Thank you so much for this wonderful review! We are absolutely thrilled to hear that Mark Patrick provided you with outstanding service right from the initial contact.

Valorada con 1 estrellas sobre 5

The Survey service appears to be a £500 scam

Like the many other 1-star reviews on here, I paid over £500 for a survey and just received a short visit from a genial chap followed by a generic emailed-quote for very extensive membrane-damp proofing. I absolutely feel like I've just been scammed out of £500 and several calls to their call-centre have failed to get anywhere. I have provided my customer/enquiry number as requested.

14 de noviembre de 2024
Opinión espontánea
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Respuesta de Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
Thank you for providing more information. Our Area Operations Manager will contact you directly.

Valorada con 5 estrellas sobre 5

The installation went ahead in a very…

The installation went ahead in a very professional manner. The installers were very personable, worked non stop and took steps to ensure the work was undertaken with the minimum of mess. They thoroughly cleaned up after the installation and did not let the rain interfere with.the external work.

29 de octubre de 2025
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Respuesta de Peter Cox

Thank you so much for sharing this wonderful review! We are absolutely thrilled to hear that the installation went ahead in a very professional manner.

Valorada con 1 estrellas sobre 5

Poor communication

I paid two sets of survey fees due to confusion about whether my guarantee had been transferred and covered a call out. Thereafter it took over 3 week and numerous emails to try to obtain a refund for the first survey fee paid. I had to keep chasing and chasing. When it was finally refunded it was the lower survey fee that was incorrectly refunded. This inevitably resulted in more emails. Poor communication all round.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
Sara, thank you for providing more information. Please accept our sincere apologies for the delay in processing your refund. We understand that this has now been resolved. We value your feedback and can confirm that we are looking into why this has taken so long. We thank you for your patience and once again our apologies.

Valorada con 1 estrellas sobre 5

Questionable damp survey ....

We paid for a damp survey after home buyers survey identified two small areas of damp either side of downstairs wetroom, surveyor came out and agreed on the two areas however his report identified 3 additional areas that had 'patches' and quoted to do the work.
He did not mention any other areas whilst at the property.
There is no outward sign of damp and our damp meter shows low level (below10) on the other 3 walls.
I requested the readings and where the patches were identified and they have not been forthcoming with this.
I have phoned and asked for another surveyor to come out and repeat the tests on these walls and show us the readings and I am still waiting for a call back. This is holding up and jepeodising our sale.

9 de octubre de 2025
Opinión espontánea
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Respuesta de Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
As we have been unable to locate you on our systems and we have not received a reply from you following our request for further information, could you please contact us directly.

Valorada con 5 estrellas sobre 5

Job well done

From the start I’ve had very good communication with Steph to get the job done. Justin who came to do the job did it well and left the place in good order.

29 de octubre de 2025
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Respuesta de Peter Cox

Fantastic! Thank you so much for your feedback. We're pleased to hear that Steph provided good communication and that Justin did an amazing job and left the place in good order.

Valorada con 5 estrellas sobre 5

Outstanding

The workman were punctual, polite and highly professional. I really can't fault anything. They gave my complete peace of mind and not only did they excel in their workmanship they also showed respect to me and my home. Outstanding.

27 de octubre de 2025
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Respuesta de Peter Cox

Thank you so much for this wonderful, five-star review! We are absolutely thrilled to hear that our workmen were punctual, polite, and highly professional.

Valorada con 3 estrellas sobre 5

Issue now resolved after Trustpilot review

After posting my original review below the on 21st October, the company promptly responded and resolved the issue. Many thanks.

“The damp survey has not arrived and I am unable to get in touch with anyone to find out when I can expect it. I have left messages that have been ignored.”

21 de octubre de 2025
Opinión espontánea
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Respuesta de Peter Cox

Samantha, we are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
Thank you for providing more information. Our Area Operations Manager is currently investigating the issue you have raised and will contact you directly.

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