Petmonkey.co.uk Opiniones 

757
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchased 2 Danish Design newton truffle box duvet beds for my lurchers. Super product, very thick and luxurious and the dogs love them. Look great in my newly decorated kitchen. Bought from Pet Monke... Ver más

Valorada con 4 estrellas sobre 5

Orthopaedic dog mattress arrived in good time. Did as product guidelines suggested and unpacked mattress and left for a while to allow the foam to expand so as to fit into the outer mattress cover. Ho... Ver más

Valorada con 5 estrellas sobre 5

I found them via their Ebay listing & shop. After reaching out to them regarding an order I wished to place; then was directed to their website in order to create a custom order. On both occa... Ver más

Valorada con 5 estrellas sobre 5

First time I have purchased from Pet Monkey. Their service was brilliant from ordering to delivery. Regular updates were given with an original delivery date within 2-3 days, however, I was pleasantly... Ver más

Información sobre la empresa

  1. Tienda de animales

Información proporcionada por diversas fuentes externas

We are a pet retail service aiming to offer you a choice of excellent products. We deliver online orders to UK and European mainland addresses in a timely manner. You should be able to find all the information you need on this website but if there is something further please do not hesitate to contact us. As we strive for continuous improvement, we always welcome feedback, so please do get in touch if you have any. Thank you for visiting PetMonkey.co.uk


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

757 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(757)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great

Great and fast delivery excellent customer service and that’s most important

10 de abril de 2021
Valorada con 5 estrellas sobre 5

Excellent Service

I was so impressed by the service I received from Petmonkey that I will be ordering from them on a regular basis from now on. I was informed of the progress of my order every step of the way. It was delivered well packaged and within two days of ordering. There was also a bulk buy discount and free delivery. Overall a very positive experience. Thank you!

5 de abril de 2021
Valorada con 5 estrellas sobre 5

Excellent

Great price, wide choice of James wellbeloved dog food (grain free especially). Speedy and reliable delivery. My ‘go to’ place for pet food online

2 de abril de 2021
Valorada con 5 estrellas sobre 5

This is the third time I've been back…

This is the third time I've been back to repeat a dog food order from PetMonkey, and it won't be the last.

With extremely competitive prices, discount codes, VERY fast turnaround on the order, 'shippypro' notification emails at every step AND delivery to my door from one end of the UK to the other in a few days...what's not to like!?

PetMonkey Ltd ship with great care (the 15kg dog food bag is in a cardboard box to avoid damage), unlike other places I've bought from (Amazon) where the bag is just shipped ''as is'', and is often ripped/torn/taped up on arrival where it has been dragged along the depot or delivery van floor. With PetMonkey putting the bag in a box, it greatly minimises damage, and I'm really grateful for that. Yes, they 'could' slap a delivery label direct to the bag and save a bit of money by not using cardboard, but they don't. This shows (to me), that they care about the product arriving safe and sound, which means they care about the customer being happy, and that adds up to a 1st class service.

The shipping is faultless, (It's always been DHL as the courier) and although it states delivery within 2 business days, if I order something, it always takes 3 days (I think that is due to my location in Mainland UK) - but still - it's really good going considering I am in North East Scotland!

I personally will be very happy to keep shopping with PetMonkey. I highly recommended you give them a go if you've not already done so. A full 5 out of 5 stars from me.

2 de abril de 2021
Valorada con 3 estrellas sobre 5

Bought 15k dog food from them through…

Bought 15k dog food from them through eBay.
The package had a 10% discount voucher valid for one year.
After 4 months tried to redeem it on another 15k, code not accepted.
Wrote a number of emails politely asking why, replies were difficult to get, but eventually I was told I bought it on the wrong website? Beware.

27 de febrero de 2021
Opinión espontánea
Logotipo de Petmonkey.co.uk

Respuesta de Petmonkey.co.uk

Thank you very much for the feedback.
The discount voucher will only work on the website advertised on the voucher itself, it wont be redeemable on ebay, amazon or any other 3rd party site. ebay and amazon have their own discount voucher system. We thought the discount voucher made it clear which website it would work on but unfortunately you are not the first person to try to use the code on a website other than ours. Our sincere apologies for the confusion. We will make it much clearer on the next batch. Should we decide to offer customers loyalty vouchers in the future.
Best wishes,
PetMonkey

Valorada con 5 estrellas sobre 5

5 star experience

Easy to order, great quality products and super fast delivery and tracking of the shipment. Five star experience all around. Can't ask for anything more.
After seeing consistently superlative service ever since my first order about 6 months ago, I've become a Petmonkey loyalist.

5 de febrero de 2021

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