Do not use the Photo-ME UK booths, if you require a photo ID for a UK driving licence. You cannot use the giving unique photo code for downloading your photo into the DVLA application page. Photo-Me... Ver más
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Consulta las opiniones de los clientes
I need a digital imagine for a visa entry application for Zanzibar so paid £10 expecting I can get the digital download onto my laptop only to find you claim you don't keep these. Very very shocked an... Ver más
Absolute con! I needed a passport style digital photo to apply for a local government bus pass and you can't even download your own photo. The booth suggests that the passport photo can be used for... Ver más
-5. Tried 3 booths costing £30 and photos not accepted by passport office. Colour too white in WH Smith’s Orpington. Too orange in The Mall upper level Maidstone and Sainsbury’s at Locksbottom but non... Ver más
Información sobre la empresa
Escrito por la empresa
Photo-Me has been the market leader in photographic ID for over half a century. The iconic brand known to the British public for its unique visual identity has become synonymous with self-service photo booths. Photo-Me booths provide HMPO-verified photographic ID and seasonal fun photos to over 8 million customers a year. A network of more than 3,700 photo booths across the UK receive ongoing maintenance by our expert team of engineers.
Información de contacto
Blenheim Road, KT19 9AP, Epsom, Reino Unido
- 0800 035 6600
- callcentre@Me-Group.com
- www.photo-me.co.uk
1,4
Muy malo
1 mil opiniones
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Getting a digital copy is an absolute…
Getting a digital copy is an absolute nightmare. No direction on any of the seemingly hundreds of websites. Too expensive aswell
22 de junio de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Dan
Thank you for your feedback.
The link to access your digital photo is printed on the bottom of your photos next to our contact information. Instruction on how to access the digital photo is provided on screen in the booth when the photo is taken. This information is also provided on the Gov.uk website when applying for a UK passport.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
No link to download your photograph and…
No link to download your photograph and when you do eventually manage to find a random link it takes you to the irish portal.
Eventually figured out you have to go to gov.uk and APPLY for a passport and then only can you download the photograph.
Instructions are woeful!
An hour of my life wasted.
18 de junio de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Miss B.
Thank you for taking the time to provide feedback.
The link to access your digital photo is printed on the bottom of your photos next to our contact information. Instruction on how to access the digital photo is provided on screen in the booth when the photo is taken. This information is also provided on the Gov.uk website when applying for a UK passport.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Took my money
Machine in Boots was happy to take my photo and my money - but then suddenly said it was unavailable and wouldn't print the photos. Machines are going to go down sometimes - but they should tell you straight away before taking your money.
And worse - call the number they offer to get a refund and it tells you to go to their appallingly-designed website where getting a refund is quite a stress. Starts to feel like they'd rather you just take the hit.
10 de junio de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Henry
Thank you for your feedback, We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
You can claim a refund directly from our website's automated refund form. Here is a link to our help page -https://help.megroup.uk/
Alternatively, you can email our customer service team at callcentre@me-group.com, or contact us through our live webchat service or WhatsApp and a member of our team will get back to you as soon as possible. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Waste of money
I used Photo Me for my passport but was rejected online several times. Contacting customer service is pointless as they will claim it works perfectly well. In my opinion, their pictures are woefully inadequate and a waste of time and money. DIY!
3 de junio de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Ray
Thank you for your feedback.
If you are having trouble with your code, please contact our customer service team and they will be able to assist you. If the photos are poor quality the team will be able to see this and issue a refund for you.
Please get in contact with our customer service team at https://help.megroup.uk/ and hopefully, we can restore your faith in our company.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Resolved my issues very quickly without…
Resolved my issues very quickly without question
23 de mayo de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Thank you for your rating and feedback, Joseph.
Dreadful
No way of speaking with a Customer Service representative. Chat function permanently closed even during so-called operating hours; Free phone is recorded, referring callers back to (useless) website Help function; Main office line unmanned. Would not recommend!
3 de junio de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Jay
Thank you for your feedback.
Unfortunately, between Saturday 1st and Monday 3rd of June the Gov.uk ID upload service experienced a fault.
When customers entered their code they received a message prompting them to take another photo. This was a Gov.uk issue and completely out of our hands.
Due to this, Me-Group was inundated by customers requesting a refund and as a result, we temporarily closed our webchat service on Monday 3rd June. Please accept our sincerest apology for any inconvenience caused.
I am pleased to confirm that as of June 4th the Gov.uk rectified this issue and codes are now working.
If you have any further queries, please contact us via email at callcentre@photo-me.com or you can reach us on our webchat service which is now available - https://help.megroup.uk/
Once again please accept our sincere apologies for any inconvenience this may have caused you. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Great help with query!
Prompt response & great help from this company with my query about how to use the digital photo link for my driving licence renewal which, worked a treat! Can't fault them. The photo booth was easy to use too.
14 de mayo de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Thank you for your feedback, Julie.
Hanger Lane photo booth theft
I used the Hanger Lane photo booth, it took 3 lots of payments, totalling £30, and no printed photos. It still insisted for me to make payments!! This is theft! £30 down, and no photos. Their telephone number is an answering machine that tells you to email them, then hangs up. Beware customers, better to go somewhere else.
23 de mayo de 2024
Opinión espontánea
Very helpful indeed
Very helpful indeed , the website is clear and concise, sorted my problem in minutes 😀
30 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Thanks for your feedback!
I wasted £10 of my money!
I hadn’t used a Photo Booth in years and to be honest it was a job to find one locally that was working. I jumped in this one, selected passport and licence quality and not the fun picture option and boom….decent quality picture taken. It then turned out that you can’t download your picture to use for driving licences, only use the code directly in the .gov site for your passport. Binned the physical pictures in disgust and took a photo with my phone instead in the end. Horrendous!
23 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Dear Customer
Thank you for your feedback.
Your digital photo is accessible on the gov.UK website as it is a digital UK passport. This information is provided on screen in the booth and on your photo printout.
You can access the digital image by going through the first couple of questions on the gov.uk website, and then entering your code. Once your digital image is on screen you can right-click the image and save it to your computer without submitting the passport or making payment.
This only takes a few seconds and the saved photo will be fit for any UK ID application.
If you need any further assistance, please don't hesitate to reach out to our team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Swift response and very helpful
Swift response and very helpful - thank you!
22 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Thank you for your feedback and rating Jane.
No downloadable photo available
No downloadable passport photo available. It can only be submitted to the Passport Office via a code, you are not able to download separately.
While this is buried in their terms and conditions, I think it's wholly reasonable for customers to assume they would (and should) have access to their photo. Steer clear and use another service!
Update: They have responded with a solution, I will keep my rating as it is because they have done little to notify or guide the customer upfront about how to download and retain the image through the process. They could always send a copy to the customer's email address which would make far more sense and be more accessible. This needs to change.
20 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Tom,
Thank you for your feedback.
Your digital photo is accessible on the gov.UK website as it is a digital UK passport. This information is provided on screen in the booth and on your photo printout.
You can access the digital image by going through the first couple of questions on the gov.uk website, and then entering your code. Once your digital image is on screen you can right-click the image and save it to your computer without submitting the passport or making payment.
This only takes a few seconds and the saved photo will be fit for any UK ID application.
If you need any further assistance, please don't hesitate to reach out to our team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Digital photo
Had a problem with my digital photo and Luke helped me sort it creatively!
16 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Thank you for your feedback Jackie.
Convenient and worked for online UK passport renewal
My passport was due for renewal and I used the Photo-Me booth in my local supermarket which was for convenience. I initially had problems with the ID code not being accepted but after a few attempts the code worked. In the meantime I had emailed the customer services and found that they responded very quickly although I had already managed to sort out imputing the code and gone ahead with the renewal application.
The photo was accepted and my new passport arrived this morning. So overall no problems.
12 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Thank you Colette, Your positive feedback is greatly appreciated!
Fast response to complaint via email
Purchased code for Irish Passport which at first was not a valid code all evening using the dfa.ie website. I sent an email during the evening to Photo-Me who replied quickly next morning first thing offering to assist, but I had already successfully reattempted next day 8am on .dfa.ie and the code finally worked. Appreciated the fast response mind, Thanks
11 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Thank you for your feedback Shane.
DO not trust their claims
DO not trust their claims. I have been waiting over 60 hours for my photo to be with the Passport Office. All their claims are lies
10 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Frankie
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
We would like more information on this, hopefully, we can get your code working. Please get in contact with our customer service team at https://help.megroup.uk/ and hopefully, we can restore your faith in our company.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
MISLEADING! AND UNHELPFUL!
MISLEADING! Photos are only suitable for a UK passport application. Customer service telephone number provides no service at all. It is just a recorded message telling you to use their ‘trouble-shooting’ service online. Needless to say the answer to my query was not on their website. Very poor service. Will not use again. I DoO NOT RECOMMEND.
9 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Elizabeth
Thank you for your feedback,
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
Our booths do clearly state that we offer a digital UK passport photo and that your digital image is accessed using your unique code on the gov.uk website when applying for your UK passport.
You have to select OK AGREE on the touch screen to these terms in order to take the photo and make payment.
You can still access the digital image on the gov.uk website and save it to your computer or mobile device to use for other purposes. The image file is the correct size to use for a UK driver's license or any other form of ID that accepts UK passport-size photos.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Photo-me booths. Avoid at all costs
Many attempts to download my digital photo ~ all failed! Photo code NOT RECOGNISED.
Talk to us number is NOT what it says.
Total avoidance to help!
Avoid this company and their photo booths at all costs. They take your money and do not help when things are not right. AVOID AT all costs.
8 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Kevin
Thank you for your feedback,
We pride ourselves on fast, efficient customer service, so I am sorry to hear that you have had a negative experience.
I can see you emailed our customer service team yesterday and a reply was sent to you in less than an hour requesting more details so that we can look into why you are unable to upload your photo. We did not receive a reply from you.
If you need any further assistance with your digital ID photo, please get in contact with our customer service team at https://help.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Awful service including customer…
Awful service including customer service. Details on the Photo Booth imply that the images are available online as soon as you receive the printed copy. The reality is you have to wait 72hrs! Total rip off. I should’ve gone somewhere else and paid extra money. Would not recommend or use again!
2 de abril de 2024
Opinión espontánea
Don't waste your time using these…
Don't waste your time using these booths for a passport photo. The booth took a photo which was not accepted by the passport service. Now having to jump through hoops to get a refund. Absolute garbage service.
2 de abril de 2024
Opinión espontánea
Respuesta de Photo-Me UK
Hi Fiona
Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.
If you are unhappy with the product, you can claim a refund directly from our website's automated refund form. Here is a link to our help page -https://help.megroup.uk/
Alternatively, you can email our customer service team at callcentre@me-group.com and a member of our team will get back to you as soon as possible. We would really appreciate the chance to put this right.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
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