I ordered a reel of 5mm three strand rope on July 13th and nothing has arrived. Today is 23rd July. I've emailed their customer services 3 times and have no response to any emails. Very poor. You'r... Ver más
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Consulta las opiniones de los clientes
we ordered a waste pump at the beginning of the month, heard nothing back for a whole week so we called them up, they then on the phone told us our items were damaged in transit and sent back. now... Ver más
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish t... Ver más
A few months back I did purchase for my 1st project Isotemp water heater. After some delay with the project I had no other option as to contact Pirates Cave Chandlery for assistance. I had a few calls... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Established in 1991, Pirates Cave Chandlery has grown to become one of the largest, well-known and well-stocked Chandlers in the South East of England. Our main shop is based in Rochester, Kent and we're ideally located near the River Medway and River Thames with Chatham Marina, Gillingham Marina and Hoo Marina just a few minutes away. With two floors and over 3,000 square feet of floor space, we stock a wide variety of chandlery products to cater for our customers, whether they be dinghy sailors, yachtsmen, motor boaters, or canoeists, we've got it covered, and all at highly competitive prices. What's more - we're open 7 days a week. Our website has become our 'second shop' and we thrive on being able to serve many more customers, with our chandlery products, wider afield. We even have a dedicated centralised stock warehouse to cater for our online sales. Our Staff (or Crew as we like to call ourselves!) are highly experienced, some having served our customers for over 14 years. We enjoy finding solutions and providing advice to our customers - it's something we pride ourselves on. We have a large supplier base, which enables us to stock and source all the items you would expect to find, whether it be from the smallest individual bolt (in Stainless A4 no less!) to clothing, lifejackets, paint, cookers, rope, dinghies and so much more. Of course, it would be impossible to stock every item for every boat - such as that diaphragm you require for your 10 year old bilge pump - but we will do our utmost to source it and get it for you, and fast. That's why we have thousands of loyal customers - customers who we are always so pleased to see and serve.
Información de contacto
6 Kendon Business Park, Maritime Close, ME2 4JF, Rochester, Reino Unido
- 01634 295233
- customerservices@piratescave.co.uk
- www.piratescave.co.uk
3,1
Medio
580 opiniones
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Ha contestado el 66% de las opiniones negativas
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Goods fine delivery poor
Goods fine, delivery poor. Promised on text one day, said they had TRIED to deliver....no ....they never came, we were in all day.....received goods two days later.
31 de julio de 2020
Opinión espontánea
One star deleted for missing screws.…
The bailer service kit arrived promptly and was as described except that there was two screws missing hence only 4 stars. I was able to use two of the existing screws so it was not a serious problem but at the high price I would have expected better.
31 de julio de 2020
Opinión espontánea
Excellent customer service
Excellent customer service, Nathan was a real help in deciding which life jackets. Highly recommend
31 de julio de 2020
Opinión espontánea
Fast efficient service
Fast efficient service, speedy delivery and good value for money.
31 de julio de 2020
Opinión espontánea
Great service quick delivery
31 de julio de 2020
Opinión espontánea
First class service
First class service. I had just missed the deadline for next day delivery using the online service. I rang the Chandlery - very helpful and they arranged for the product to be despatched which I received the next day!!
31 de julio de 2020
Opinión espontánea
Great Service
Easy to purchase from the website, quick delivery and great communication, would highly recommend, Thank You xx
31 de julio de 2020
Opinión espontánea
Majomi fenders
Recently bought some Majomi fenders. Good fenders but the inflation valve is easily damaged and leaks if you don’t use the correct adapter. I suggest this is made clear in the advert or an adapter sold with new fenders. It would be a useful promotion.
31 de julio de 2020
Opinión espontánea
Respuesta de Pirates Cave Chandlery
Good afternoon,
Thank you very much for the review and for making us aware of this. We've added this information to the product description of each majoni fender along with a link to the adaptor.
Kind regards,
Sam
Thanks to the excellent service of the…
Thanks to the excellent service of the team at Pirates Cave they were able to deliver everything our customer needed to sail off to Denmark in less than 24 hours from the time of order at extremely competitive prices - thank you and well-done team
31 de julio de 2020
Opinión espontánea
Excellent quick service
31 de julio de 2020
Opinión espontánea
Life jackets and miscellaneous stuff
Ordered Life jackets and miscellaneous stuff.
Quick delivery. Things were according to pictures. Very pleased!
31 de julio de 2020
Opinión espontánea
A good service provided by Pirate the…
A good service provided by Pirate the box was damaged on arrival however DPD taped it up no damage to the contents so all good.
31 de julio de 2020
Opinión espontánea
Great product and fast delivery
Great product and fast delivery. Exactly as advertised.
31 de julio de 2020
Opinión espontánea
The delivery was quick and good price…
The delivery was quick and good price for the products.
A minor comment relates to the pictures of the products sometimes a bit misleading but the description fills any gaps. I would buy from them again without any doubts.
24 de julio de 2020
Opinión espontánea
Respuesta de Pirates Cave Chandlery
Hi Mike,
Thank you for the kind review and for making us aware of the image issue - we have since fixed this.
Kind regards,
Sam
Bit of problem with a boat but handled…
Bit of problem with a boat but handled well would use again
23 de julio de 2020
Opinión espontánea
Excellent service thankyou
23 de julio de 2020
Opinión espontánea
Many thanks for prompt delivery
23 de julio de 2020
Opinión espontánea
Life jackets
Everything ordered turned up on time and was correct. Good experience shopping with Pirates Cave.
23 de julio de 2020
Opinión espontánea
How it should be
Excellent service, ordered at 1800hrs Thursday parcel arrived mid morning Friday!
Excellent quality as described.
Why can’t all sellers be this efficient and honest
Thank you
23 de julio de 2020
Opinión espontánea
Easy to order and very swift dispatch.
23 de julio de 2020
Opinión espontánea
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