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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Ver más

Valorada con 5 estrellas sobre 5

I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Ver más

Valorada con 5 estrellas sobre 5

Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Ver más

Valorada con 3 estrellas sobre 5

I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Ver más

Información sobre la empresa

  1. Servicio de impresión fotográfica

Escrito por la empresa

Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

240 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(240)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quality prints , fast delivery

I have used Pixum on several occasions and received high quality prints and a choice of papers with excellent colour rendition. They also delivered faster than their estimate . Top Job !

4 de enero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simply Outstanding

I recently used this website to get a large poster printed before Christmas. I spoke with Morten who was absolutely outstanding going above and beyond and each stage. We spoke on Facebook Messenger and I was assured that the item (that was ordered mid-afternoon on 18th December 2017) would be with me before Christmas day.

Morten could not have been more helpful, knowing how important this gift was. I was constantly updated on messenger and had any questions or queries answered within a few minutes.

On the 20th December Morten told me the print was complete and that it would be leaving North Germany on one of their trucks that evening. A tracking number was given to me (by Morten) and to my surprise, the item was at my front door in the early afternoon of the 21st December.

Absolutely outstanding customer service from Morten, thank you very much.

21 de diciembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Dear Will,

I think you just made Morten's Christmas :) We're so happy, that everything went quickly and smoothly with your order and everything arrived in time. We always do our best to make your shopping experience 100% satisfactory.

Kind regards and a very merry Christmas,

Pixum UK

Valorada con 2 estrellas sobre 5

HELP

If I could find out how to use the "software" it would be a different rating...they don't respond to emails

15 de diciembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Mike,

please always also check your spam folder, where our replies to your emails might have accidentally been placed.

It is true, that it may take a some time to work yourself into all the possibilities of the Pixum Photo World software, so it would be easiest if you used the Pixum Photo Book Assistant in the software. If you use the Pixum Photo Book assistant - which you will be able to click on, after you have chosen a photo book, a book size, and the paper type - you only have to choose the folder on your pc, add photos and choose a layout. The rest will be arranged for you so that you only have to check and adapt your photo book.

Here are also some how-to videos on how you can personalise your photo book in the software:

https://www.pixum.co.uk/photo-book/tips/how-to-videos

Kind regards,

Pixum UK

Valorada con 4 estrellas sobre 5

Advent calander

The advent calendar was everything I expected
Although some of the photo are not lined up my partner loves it
I would definitely used pixum uk again for other things

7 de diciembre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Loved the case with the photo

Loved the case with the photo, but it broke when putting it on frame, so poor quality, therefore poor value.

Since writing this review, pixum have given me a full refund, without being asked.
Am very impressed & will definitely use pixum again.
Thank you..

5 de diciembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Wendy,

I'm really sorry that the phone case broke! As we guarantee you 100% satisfaction with your product at Pixum, I have refunded you the order. I have also contacted you through your order e-mail address with all necessary information. In cases like these, feel free to contact us at customer service. We'll always do our best to solve your issues.

Kind regards,

Pixum UK

Valorada con 5 estrellas sobre 5

Spectacular Photo Book!

I was so pleased with the photos from our recent trip to Venice that I decided to make a Photo Book using Pixum. The results are absolutely spectacular and the service I received was as speedy and efficient as usual. Thank you so much!

30 de noviembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Phil,

happy to hear, that you were satisfied with our products and service. We hope to see you back soon!

Kind regards,

Pixum UK

Valorada con 5 estrellas sobre 5

Very Good Service and Products

I used Pixum a few times now and was always happy with their services. On one occasion there was a tiny problem with the product and Pixum sorted it out beautifully and quickly. I'll be definitely using their services again. And special offers are always a bonus.
Highly recommended.

28 de noviembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Moj1PixumMC,

happy to hear, that you were satisfied with our products and service. We hope to see you back soon!

Kind regards,

Pixum UK

Valorada con 4 estrellas sobre 5

Very easy and intuitive to put together …

Very easy and intuitive to put together a lovely quality book. My only gripe was that it crashed a few times whilst compiling but fortunately autosaved so not a great inconvenience. Would have given it 5 stars had it not been for this issue.

26 de noviembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Martin,

happy to hear, that you liked our photo books. I have forwarded the issue concerning the crashes.

Kind regards,

Pixum UK

Valorada con 5 estrellas sobre 5

Top quality photo books that last!

As a keen photographer and a perfectionist I compile a family year book every year using Pixum. I have around 13 books now and each one is of excellent quality.

The older books have not lost any image quality at all, and all books are as good as the day they were printed.

I spend around £60 each year which I feel is worth it as I have a book of memories at hand instead of digital images scattered all over hard drives.

I am hard to please when it comes to photo books. I am very pleased with Pixum and highly recommended them.

18 de noviembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Richard,

happy to hear, that you liked our products. Quality is our main focus! The 13 photo books sure look amazing on your bookshelf :)

Kind regards,

Pixum UK

Valorada con 4 estrellas sobre 5

4 stars instead of 5 (language's choice impossible !)

4 stars instead of 5 not because of quality patterns but only because order products in different languages is impossible connecting with "pixum.com" and it's necessary to connect with each national subsidiary what gives a lot of unuseful work, repeating the same picture's downloads, product's choice, presentation, etc. ... why not a easy website with a multilingual choice for the specific products containig n a langauge such as calendars !

15 de noviembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Alexander,

happy to hear, that you liked our products. Quality is our main focus! I have forwarded your issue with the languages to have somebody have a look at it.

Kind regards,

Pixum UK

Valorada con 2 estrellas sobre 5

Great items / poor infrastructure

The items I received I would honestly rate a minimum of 5 stars. Very well made, excellent quality and arrived very quick. However I was purchasing a gift as a surprise present for my girlfriend and I wanted to contact Pixum to make sure there would be no way she could find out what this was if she took the post. This is where the stars drop... there is no contact telephone number for the company, the only was of contact is by a contact form with limited information sent via an email. So I sent the email but did not receive a reply until AFTER I received my item around a week later. The response I got was a friendly response stating it would not declare the contents inside, however when she received the post it was clearly labelled “photo book from pixum.” As mentioned above great items but I think the company needs to have a much better contact system and they type of products they sell must have a big gift sales backing so the labelling on the posting is very disappointing

10 de noviembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Scott,

I'm really sorry for the issue concerning our customer service. I have forwarded this and we'll have a look into what went wrong here. We're always trying to improve our service. Still, I'm happy to hear, that you loved our products. Quality is extremely important to us. We hope to see you back soon!


Kind regards,

Pixum UK

Valorada con 1 estrellas sobre 5

Avoid!

Ordered a wall print, it arrived and was heavily pixelated. Have contacted the company three times regarding refund and had no response. Total rip-off.

20 de octubre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have just received my fourteenth book …

I have just received my fourteenth book from Pixum, each one has been well produced, every photo I’ve added has been reproduced acutely, the quality of the books is second to none, I recommend Pixum to everyone who asks about where I get my photo books.

18 de octubre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Sid,

It's great to hear feedback like that! 14 photo books make for a lot of great memories :)

Have a lovely day,

Pixum UK

Valorada con 5 estrellas sobre 5

No issues, easy to order. Would order again!

No issues, print came out well! Would use again :-)

3 de octubre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Brendan,

thank you very much for your feedback.

We're so happy that you're satisfied with our products and service and hope to see you back soon!

Have a lovely day,

Pixum UK

Valorada con 1 estrellas sobre 5

Postage is too expensive compared with …

Postage is too expensive compared with other similar companies. Cost of postage is not clear at the start of the order process.

15 de septiembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hello Jeannette,

we're sorry to hear, that you couldn't find our price list. We don't communicate the postage for every product separately, but rather in your basket. This way you will know exactly what the postage will be for your whole order and not for every single product. For further information, please see our separate price lists, which you will also find at the bottom of our page:

https://www.pixum.co.uk/pricelist
https://www.pixum.co.uk/photo-book/pricelist

Kind regards,

Pixum UK

Valorada con 5 estrellas sobre 5

Poster Prints

Had some poster prints done and was pleasantly surprised by the quality. Nice.

12 de septiembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Stevie,

thank you very much for your feedback.

We're happy to hear, that you loved your photo posters as much as we do.

Have a lovely day,

Pixum UK

Valorada con 5 estrellas sobre 5

great products.

Yes, they are a bit more expensive than other companies. But, having tried others, I think it's worth it.

10 de septiembre de 2017
Opinión espontánea
Logotipo de Pixum UK

Respuesta de Pixum UK

Hi Anna,

thank you very much for your feedback.

We're so happy that you're satisfied with our products and service and hope to see you back soon!

Have a lovely day,

Pixum UK

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