Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My lovely little box was like christmas coming early,everything was wrapped beautifully and arrived in excellent condition, Couldn't believe the cup cake measurer was exactly the right colour for my n... Ver más

Valorada con 5 estrellas sobre 5

Very pleased at how quickly my order came- 2 days after ordering. Good quality cake cases, colours exactly right for the Spiderman cupcakes I'm making, as were the red and blue hundreds and thousand... Ver más

Valorada con 5 estrellas sobre 5

I needed baby shower toppers 4 cupcakes & discovered this site which had an excellent assortment at a reasonable price. Bought few general bits of equipment at same time & received goods in a remarkab... Ver más

Valorada con 5 estrellas sobre 5

I purchased some Roy's Natural flavouring as I wanted to do a recipe from Mary Berry's new cookbook. It has worked a treat. It was very difficult to locate but Planet Bake stock it so I'm sure I'll... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

www.planetbake.co.uk is everything the enthusiastic home baker (and eater!) needs to help them in their quest for cake and bake perfection. Having our finger on the home baking pulse our ranges ensure you have everything you need for easy and fun home baking. You'll find stuff to mix it, mould it, bake it, decorate it, serve it and so much more... So whether you simply want to indulge in a little home baking or add a touch of luxury to your already tried and tested recipes we have something for everyone here at Planet Bake. Check out our fabulous range of cake stands, tins, teapots and mugs as well as uber-cool aprons, oven gloves and linens for the well dressed domestic marvel! All our products are backed by our 28 Day Money Back Guarantee, so if the item you bought isn't exactly what you were looking for then we'll happily refund you in full. We also pride ourselves on out Super Fast Delivery, All order placed before 1pm will be dispatched the same day, and we offer a choice of delivery options from Express Delivery to a Guaranteed Next Day Service. We'll also keep you up to date with the latest home baking trends - simply register to receive the Planet Bake newsletters and check out our blog. We'll bring you what’s hot and what's not in the home baking front as well as stuff that’s just a little bit different. Customer Service & Company Ethos Our aim is to provide a great product range that will appeal to bakers of all ages and experience backed up by really genuine customer service. We have a dedicated helpline to give you information and guidance on all our products which have been tested by real people in real home kitchens to make sure that they ‘do what they say on the tin’ ! Just fire us a quick email.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Wish I had read the reviews

Wish I had read the reviews. Ordered Monday not received by Friday had to email them Oh sorry we are out of stock so why did not they tell me this on Monday will refund . No refund have had to raise a dispute in Paypal . Too late to order else fuming if you are selling party supplies it is time critical

27 de junio de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

No communication

My order was supossed to be here 2 days ago, despite sending 3 emails requesting my shipping/tracking there has been no response. EXTREMELY disappointed that my card has been charged yet I don't see any hopes of getting my product in time for my daughters party. I will be opening an AMEX dispute with this.

11 de mayo de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service, fast delivery and fab communication

I ordered some emoji boxes from Planet Bake. After checkout I immediately got a confirmation email and a couple of hours later I received a despatch confirmation. I would recommend this company for communication, fast check out, very fast delivery ( I live in an isolated area and I received this in 2 days!) and excellent service all round.

25 de febrero de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful service

Blamed me for getting my address wrong, didn't answer calls or messages. I called them for 2 days! No response to emails calls or fb message. And said it was none of my business when I asked why they haven't answered my complaint. Avoid avoid avoid!!!

3 de febrero de 2017
Opinión espontánea
Valorada con 2 estrellas sobre 5

IF YOU WANT YOUR ORDER URGENTLY GET ELSEWHERE

i placed and order the 21st an 2017. was waiting patiently for delivery ,which i required to complete a cake order , The item never arrived ,I had no contact from the company ,I emailed them and told them of my none arrival of goods . Luckily id paid through paypal and received a refund but had to run round looking for the item which stil hasnt arrived ,,,my postman is trustworthy , i dont think the item was ever posted !!!!!!!! wouldnt use this company again

31 de enero de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

I definitely recommend this company. I looked everywhere for a Minnie Mouse cake topper and couldn't find it anywhere until I looked on planet bake and found one. It was delivered to me the next day and the sales advisor was really helpful. Definitely one of the most reliable companies.

30 de enero de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really Poor Service

Order never dispatched, phone never answered, emails never responded to. Will stick to large multi-nationals in future, at least they are contactable. Have had to raise a dispute with Paypal for refund but even they have not been responded to. Simply put - never again

23 de enero de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dismal Customer Service

I really wish I had read some reviews here before using this company - my order was incomplete and I could not contact the company by phone and they did not respond to 4 emails. I had to raise a PayPal dispute to be refunded what was owed to me. It seems hit and miss whether you have a positive or negative experience. In future I will stick to more established trusted companies such as Lakeland for my supplies - I will never use Planet Bake again.

5 de enero de 2016
Opinión espontánea
Valorada con 2 estrellas sobre 5

Items hasn't arrived

I ordered some Halloween Sprinkles for a friend and it hasn't arrived. Didn't get a response after sending them a email. Had to open a dispute with Paypal to get a refund. After this experience I won't buy from this company ever again unless I am not aware of, that I already made bad experience with this seller. P&P was too much.

3 de noviembre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Christmas in a Box

My lovely little box was like christmas coming early,everything was wrapped beautifully and arrived in excellent condition, Couldn't believe the cup cake measurer was exactly the right colour for my new aubergine/grey kitchen was like having a personal one made for me. Looking forward to half term when I can get down to some serious baking.Better not look at the site again for a while too much temptation to but some lovely things.I will be back and the 10% discount will certainly help.See you soon Planet Bake!

20 de octubre de 2014
Opinión espontánea
Valorada con 5 estrellas sobre 5

Planet bake helps me make the perfect cake🎂

I love delving into the box and pulling out all the delights I felt were essential. The sugar craft daffodils are a dream and I can't wait to use them.
There was a dink in the coffee essence lid and it had leaked into the box so it all smelt wonderful too....
Apart from that it was perfect again.

17 de octubre de 2014
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más