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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

As a teacher I wanted some sports kit, ordered a few different items in different sizes as was unsure what would fit me right. The order came super quickly. Really high quality clothing, true... Ver más

Valorada con 5 estrellas sobre 5

I placed an order and needed it ASAP due to the current heat wave. It was due to arrive much later, but Rose managed to fast-track it to next day delivery! Thank you Rose, much appreciated :)

Valorada con 5 estrellas sobre 5

I bought a pair of coaches shorts a few months ago and unfortunately the zip in one of the pockets broke. One simple email to Rose at Playerlayer and the matter was resolved immediately. Rose organ... Ver más

Valorada con 1 estrellas sobre 5

Would like to give zero stars sent back kit 8 weeks ago still waiting for refund they ignor calls unless you ring there sales line once you do that they then block your number so no one answers. they... Ver más

Información sobre la empresa

  1. Fabricante de ropa y elementos deportivos
  2. Tienda de ropa deportiva

Escrito por la empresa

British Sports Kit. My Kit, My Team - Belong http://www.playerlayer.com/ @PlayerLayer / #belong


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

247 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(247)

16 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Ordering school sports kit

Easy to order school sports kit. It is expensive but good quality and washes well.
Delivery much quicker than last time and arrived in plenty of time for the new school year. Good job!

23 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

We appreciate the time you have taken in providing feedback. The recent improvements in delivery times is something we take great pride in as a company. We hope you enjoy your purchase.

Kind regards

PlayerLayer Customer Services

Valorada con 4 estrellas sobre 5

Based on recent experience…

Based on recent experience PlayerLayer's customer service has much improved. Delivery times have been met or bettered. The kit they supply has always been of good quality and is great sportswear. Our account manager is very responsive and helpful.

23 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

Dear Jenny,

Thank you for your positive review. Our aim is to continue to build on the improvements we have made whilst continuing to provide the same high quality product.

Kind regards

PlayerLayer Customer Services

Valorada con 4 estrellas sobre 5

Easy to order school PE kit

Easy to order school PE kit,
Price is reasonable and arrived quickly without frequent updates of my order.

1 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

Dear Sunita,

We appreciate you taking the time to leave a review. We hope you enjoy your purchase.

Kind regards

PlayerLayer Customer Services

Valorada con 5 estrellas sobre 5

I love PlayerLayer's outerwear

I love PlayerLayer's outerwear. Fantastic protection from the wind and rain. Never leaks and keeps me dry. Would definitely recommend especially during the terrible British summer

10 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

Dear Jason,

Thank you for those kind words. We pride ourselves on providing a quality product. Here's hoping for some better weather for you.

Kind regards,

PlayerLayer Customer Services

Valorada con 4 estrellas sobre 5

Meeting our requirements

Quality has always been good, but over the last two years playerlayer has made giant strides in improving delivery times and responsiveness to queries.

23 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

Dear Tom,

We thank you for taking the time to provide feedback. Quality of product has and always will be a focal point for us. Building further on the improvements we have made is a top priority for our company.

Kind regards

PlayerLayer Customer Services

Valorada con 5 estrellas sobre 5

First time ordering from Player Layer

First time ordering from Player Layer - very easy & very quick which is all I could ask for. Keep up the good work

1 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

Dear Julia,

It's always nice to hear from new customers, thank you for your kind words. We hope you enjoy your purchase.

Kind regards

PlayerLayer Customer Services

Valorada con 5 estrellas sobre 5

Great service

Great service, quality clothing, good delivery.

23 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

We really appreciate your comments. We hope you enjoy your order and will strive to continue improving our service.

Kind regards,

PlayerLayer Customer Services

Valorada con 5 estrellas sobre 5

Great quarter zip top made from…

Great quarter zip top made from sustainable fibres. Suggest a size larger than normal is a good bet!

22 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

Thank you kindly for the feedback. We take great pride in making our products as sustainable as possible. We hope you enjoy your products.

Valorada con 5 estrellas sobre 5

Nice to have all my daughters kit ready…

Nice to have all my daughters kit ready for back to school. not cheep but feels very nice

22 de agosto de 2023
Opinión espontánea
Logotipo de PlayerLayer

Respuesta de PlayerLayer

Dear Rich,

Thank you for taking the time to provide us with feedback. We are delighted to hear about your positive experience, we wish you all the best for the coming school year.

Kind regards

PlayerLayer Customer Services

Valorada con 1 estrellas sobre 5

Dreamsport aka PlayerLayer went into…

Dreamsport aka PlayerLayer went into Administration in March, loss of £5.5mill owed to creditors which won’t be paid back.
I think we all know that this company has outstayed its welcome in Sports kit manufacturing. Poor financial expertise and their terrible supply chain, has directly led to the failure of the company.

8 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

No Refund on returned goods.

Returned goods due to sizing, promised refund via email that never materialised. No response after the confirmation of refund from them.
Now had to take action to get my money back - overall a huge waste of my time and effort.
I won’t be buying anything here again as you may return your goods but in my experience you don’t get your money back unless you take legal action.
My club have moved away from here now as so so many bad experiences. I would urge any club to think very carefully before signing up and any customer to do the same before ordering. Awful.

29 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Truly terrible service

Truly terrible service. Orders take weeks to arrive with no communication at all. My first order arrived after my son started his new school and the second order I have still not received 3 weeks after placing the order and it looks like it won’t arrive in time for the cricket match this weekend! No answer on the phone and no answer to emails. Absolutely shocking service!!

7 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible service

Horrible service. I ordered (and paid for) a sweater in November 2021 and in April 2022, it still hasn’t arrived. No updates, apologies, or refund. And no response to my inquiry/complaint. Totally unacceptable.
Martin Ruehl, Cambridge

4 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Easily the worst company I have had the…

Easily the worst company I have had the misfortune to deal with. We have no choice but to use them for school kit for our children. I've just had the latest round of supply chain/pressures excuses, but I have emails dating back to 2016, all of which say exactly the same thing. Even something as simple as the one-sized school cricket cap has been unavailable to buy for two years now due to "supply issues". Lucky for them that they have a captive market of schools/university teams, because if parents had a choice they would all run a mile from this bunch. If I ran my business like this I'd be bankrupt in a month as my customers all have the option to buy elsewhere, which they would do if I treated them as badly as this.

29 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely Stole My Money

If I could give less than 1 star I would. Completely stole my money and never responded to any emails or calls. Please do not ever use this company, as they are obviously just stealing people's money and information. I had to go through my bank to get my money back unfortunately.

29 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Non-existent customer service

Non-existent customer service. A month after ordering, no sign of our kit. No one answers the phone or answer phone messages. I emailed, used the contact form, tried various social media avenues - nothing. Eventually we had an email to say the kit was unavailable and we would be refunded but this is only because the director of my son’s gymnastics academy contacted their account manager. Truly appalling customer service. They take your money then disappear off the face of the planet.

22 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM PLAYER LAYER…

Placed an order for 2 pairs of leggings the start of November 2021 and 25/11/21 I received an email from UPS with a tracking number which stated it had been delivered to Netherlands. Emailed Player Layer who responded (after 3 weeks) stating all European orders are sent to the Netherlands to be distributed. I have not received the order or any other reply to my emails or contacting them through Social Media. Really disappointed as I previously ordered from Player Layer and had no issues.

2 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dont expect to get a refund …

Would like to give zero stars sent back kit 8 weeks ago still waiting for refund they ignor calls unless you ring there sales line once you do that they then block your number so no one answers. they don't respond to refund e mails either only orders. Only way to get money back is via small claims court or charge back via bank DO NOT USE this company .

27 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still awaiting refund

I ordered 3 items from this company on the 24th of November 2021. When they arrived on the 23rd of December the items were of good quality but unfortunately arrived too late for the intended recipient. The items were returned in their original condition & packaging but as of today 10/2/22 I am still awaiting a refund. I have contacted them through their customer service email twice but still no response other than an auto acknowledgment of my enquiry. Despite the quality of their products I would not recommend buying from this company.

10 de febrero de 2022
Opinión espontánea

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