Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

A bit concerned about this business, they seem okay in regards to reviews when I palced order. They don't answer phone or return calls on messages. All emails have been ignored so far. Buy at your... Ver más

Valorada con 5 estrellas sobre 5

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... Ver más

Valorada con 3 estrellas sobre 5

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... Ver más

Información sobre la empresa

  1. Tienda de insumos para plomería / fontanería
  2. Reformas de baño
  3. Proveedor para baños
  4. Tienda de hágalo usted mismo
  5. Proveedor de equipos de calefacción
  6. Tienda de radiadores

Escrito por la empresa

Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

343 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 25% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,4

Todas las opiniones

(343)

38 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing customer support.When…

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all companies could learn from them.great product and very competitive price too .would highly recommend.

8 de junio de 2023
Logotipo de Plumbhub

Respuesta de Plumbhub

Thank you for your amazing and appreciated feedback.

Valorada con 1 estrellas sobre 5

Poor Delivery Service and Lack of Communication

Item ordered online and paid for 15 Feb. Today is 26 Feb. Website claims to deliver withing 5 days from order. No humanly understandable tracking number provided which makes me think it is still not despatched.

I ordered a megaflo on the same day from another vendor. That arrived well before it's time.

Thank goodness I am not a gas installer, else I would have lost the business.

Suppliers should know time is money. When they don't communicate to buyers about any delays, they deserve loss of business for them through negative reviews.

Unlikely to be a repeat customer

=====================
Update 27 Feb 2023

Item delivered today. The delivery chap decided to roll the box inside in to my hallway, even when the box states, keep upright. 😔

The supplier instead of admitting to their mistake are accusing me to be a liar. Here is the email I received 23 Feb. Keep in mind I placed the order on the 15th.

"Hi, I did call yesterday. The order is going out today and will be with you tomorrow sorry for the delay with your appreciated order."

This email was implicit that the item was to be delivered on 24th Feb. I have not once had a call nor received any mails suggesting the delivery will be delayed. Sir, I am an accountant and come from a professional background. I gain nothing in lying to you. All I wanted was a boiler for my home.

Not only is this supplier poor at communicating, they sadly do not want me as a repeat customer and put things right. 😔. I would have changed the rating to positive had this supplier not accused me of lying 🤥

A business is only successful if it behaves professionally and have good ethics. Sadly, this was not demonstrated on this purchase.

15 de febrero de 2023
Opinión espontánea
Logotipo de Plumbhub

Respuesta de Plumbhub

This feedback is factually incorrect, the customer was contacted by telephone prior to delivery and a message was left. The customer was also contacted by email to confirm there was an unforceen delay in the delivery.
The customer confirmed they were happy as long as the delivery was received by the end of Feb 23.

Valorada con 4 estrellas sobre 5

We’ll packed could have done a little…

We’ll packed could have done a little more on the tracking side off things had to chase up we’re the radiator was. Them parcel force didn’t inform me on there arrival but it was good and David in your office was helpful on the phone.

9 de febrero de 2023
Valorada con 5 estrellas sobre 5

Excellent customer service

Needed a large radiator and Pete from Plumhub did a great job, confirming that he had the rad in stock at his main supplier and ordering it for me with immediate delivery.
Rad was delivered, on time and in perfect condition.
EXCELLENT SERVICE ....

25 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Price

Bought an insulating jacket for the hot water cylinder, best price I could find and reasonable delivery options.

24 de enero de 2023
Logotipo de Plumbhub

Respuesta de Plumbhub

We really do appreciate your kind feedback, it is great to know that you were happy with our competitive prices and delivery service.

Valorada con 1 estrellas sobre 5

Ordered a week ago

Ordered a week ago. Tracked on EVri Saturday - an apology notice and est delivery date of 19th obviously gone. Now tracking says waiting for parcel from supplier. DO NOT USE EVRI!

23 de enero de 2023
Logotipo de Plumbhub

Respuesta de Plumbhub

We are sorry that your appreciated order was affected by internal issues within the Evri network. A full refund was issued as requested.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más