I had technical issues with my internet and Josie was ever so helpful. She did an extensive testing called me back and told me that I needed a new router. She arranged the delivery and called me to co... Ver más
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Consulta las opiniones de los clientes
Pop telecom increased my broadband from £25 a month to £40 a month without telling me. After my mum died in March they increased the broadband by £15. I would never use this broadband service provider... Ver más
Andrew and Alfred both worked on re starting my land line. Happily, they were able to identify the fault, and land line is now up and working again. Thanks to both of them for their efficiency and d... Ver más
On the day of switching over to Pop, I had some technical difficulties so called tech support. Alfred was great - super helpful and we resolved the issue quickly. However, the experience before... Ver más
Información sobre la empresa
Escrito por la empresa
POP telecom
Información de contacto
PO Box 12927, CM4 9YW, Ingatestone, Reino Unido
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 16% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Pop Telecom Is Good For The Money Thank You
Pop Telecom Is Good For The Money Thank You
Alfred talked me through problm for my…
Alfred talked me through problm for my parents lifeline a true gent and very profesional thank you Alfred
cris was very helpful
Great help from Alfred on what was a…
Great help from Alfred on what was a complicated technical issue, thanks for the great service
All y issues were solved efficiently
All y issues were solved efficiently
Alfred sorted my landline problem ( via…
Alfred sorted my landline problem ( via Chat function) and then called me back personally ( at my request to check incoming calls were working) and was friendly and professional. Thank you Alfred.
Chris sorted it. We had problems with our landline
We had problems with our landline, Chris got to work on this immediately and within minutes had sorted out the problem. While talking to Chris he managed to increase our Mbps speed, very impressive.
Good job
Cris was helpful, patient, and persevered to get the job done. Thanks Cris. 👍
Andrew provided a very quick response…
Andrew provided a very quick response and was patient throughout. Andrew explained actions very well and communicated well throughout including calling to ensure the fault had been rectified. Very satisfied.
Cris sorted out in a matter of minutes
PROFESSIONAL SERVICE
Today I had reason to contact my Internet/Phone service
POP telecom as I had intermittent loss of contact with my Internet service. I spoke to Cherry who was able to fix the problem. Cherry was very polite, Professional knowledgeable and pleasant. At one point my call failed but Cherry quickly rang me back and continued with her excellent service. (Try getting that call back when dealing with other types of business) Thank you Cherry your service is 5 star!
Cris was very helpful and sorted out my…
Cris was very helpful and sorted out my problem with ease, he also gave advice if the problem should arise again which was much appreciated.
Matthew was very helpful and sorted out…
Matthew was very helpful and sorted out the problems we were having with the phone
Alfred your agent was very helpful and…
Alfred your agent was very helpful and took the time to sort the problem with my landline phone & called back to ensure it's was back to normal
Problem sorted out quickly & efficiently
Problem sorted out quickly
5 star customer service
I just had my first experience with Pop Telecom customer service and I'm very impressed. There was no wait time and Cherry was so helpful, knowledgeable and lovely. She took me through all the steps to connect my box and I now have fiber! Super efficient
Fast WiFi
Fast WiFi! The customer support from Alfred was very helpful with the home set up.
Quick, easy, painless
Supported by Alfred today and had the whole issue resolved within 15 minutes. Very easy clear instruction and a seamless fix!
Tricky start - but good people
Got off to a tricky start - but they followed through. Kit didn't arrive in time for my day off/installation, BUT they kept on pushing for a solution. Customer Service - Cris, Alfred, Josie were excellent, but I don't believe they're really in Essex :-)
I was assisted today by Cherry,who was…
I was assisted today by Cherry,who was helpful and was treated with respect.Thank you
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