Prep Sportswear Opiniones 

3526
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I left a review just after receiving an order (surprise for my hubby) which fit great - until it was washed. It shrank horribly! We've ordered before and never had this happen. I was promptly contacte... Ver más

Valorada con 5 estrellas sobre 5

Very pleased with our order and Customer Service provided by Stephanie of Prep Sportswear. Had an issue with order being redirected to some place else and she stayed on top of it and guaranteed its d... Ver más

Valorada con 1 estrellas sobre 5

Market a polo as dry fit when it is not even close to dry fit. The XL fits like a XXL. Customer service is terrible as they would not exchange it or refund me my money. Do not buy this cheap made in c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Customer service was fantastic. Stephanie assisted in all phases of my order delay, which was in part due to the Postal Service. She always got back to me promptly and courteous at all times. when th... Ver más

Información sobre la empresa

  1. Tienda de ropa deportiva
  2. Tienda de vestimenta deportiva

Información proporcionada por diversas fuentes externas

Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 36% de las opiniones negativas

Suele responder en menos de 2 semanas

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3,7

Todas las opiniones

(3526)

86 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Market a polo as dry fit when it is not…

Market a polo as dry fit when it is not even close to dry fit. The XL fits like a XXL. Customer service is terrible as they would not exchange it or refund me my money. Do not buy this cheap made in china stuff. It’s cheap and doesn’t fit. Go do business somewhere else that deserves your money.

22 de septiembre de 2026
Opinión espontánea
Logotipo de Prep Sportswear

Respuesta de Prep Sportswear

Hi J,
We are sorry to hear you are unhappy with your recent order. We would like to clarify our polos are listed as JERZEES Dri-Power based on the name provided by the garment manufacturer and we list the material content as 50/50 Cotton/Polyester which is not the material of dri-fit products unfortunately (they are typically 100% polyester).

Because we don't have pre-done items and every item ordered is produced on demand custom to the selections made, it is difficult for us to be able to take back items. However, we include size charts for every item we carry to ensure the right size is being ordered. If you are interested in a smaller size, we are happy to provide free shipping on a new order if you are interested in ordering a new size. If that sounds like something you would like, you can reply to the thread with the agent you spoke to process the shipping refund or start a new live chat.

Best,
Stephanie

Valorada con 2 estrellas sobre 5

I am so so sad

I am so so sad. I ordered 2 custom crewnecks to honor former students who are off playing sports for their new colleges. I paid 32 each with all of the discounts, I measured my current jerzee brand sweatshirts and ordered according to the prepsports size charts. Mind you, I have run school stores for the past seven years where we order spiritwear regularly in large quantities. The sizes I received are so small. I questioned on the chat whether I accidentally ordered women’s versus unisex sizing and was told they don’t have women’s sizes. The measurements are not accurate and do not reflect unisex sizing and now I am out over $60 with 2 sweatshirts that cannot be worn by anyone I know as no one has children that could fit into these. I just referred the entire team to this site and fear I will now be shunned when they all waste their money too! I tried customer service and was told that I should go measure the sweatshirt I received. I am so so so sad. If you have money to gamble with maybe it would be worth a try but order way up in size. I am so sorry if I misled anyone and they lost money.

24 de agosto de 2026
Opinión espontánea
Logotipo de Prep Sportswear

Respuesta de Prep Sportswear

Hi Kelly,

We are sorry to hear you are unhappy with your recent order. We would like to clarify we asked you to please measure the sweatshirts received to see if they matched the measurements in the size chart since you mentioned using the chart to decide the size needed. We specified that measuring them would help us determine if the sweatshirts sent were defective but unfortunately, we never heard back from you. If you can please measure them and if they do not match, please let us know so we can help you resolve the matter. 

Best,
Stephanie

Valorada con 1 estrellas sobre 5

Inconsistent Product

Order shirts on 2 separate occasions on. Same shirt, same size. 1st order, fit perfectly. 2nd order, exact same shirt and size came in huge. Chandler rep refused to acknowledge the actual issue of the varying size for exact same shirt. Buyer beware - inconsistent quality.

I will also be reporting them for copyright infringement on the logos they are using.

13 de agosto de 2026
Opinión espontánea
Logotipo de Prep Sportswear

Respuesta de Prep Sportswear

Hi Wilson,
We are sorry to hear about this sizing issue with your order. It looks like you continued your conversation with Chandler and they already issued a replacement for new sizes. The replacement was shipped out earlier today.

Feel free to reach out again if there is anything else we can assist you with!

Best,
Stephanie

Valorada con 5 estrellas sobre 5

Prompt communication & excellent customer service

I left a review just after receiving an order (surprise for my hubby) which fit great - until it was washed. It shrank horribly! We've ordered before and never had this happen. I was promptly contacted by Chandler (Cust. Serv.) who requested a photo, and then offered to replace in a larger size. He shipped it right away. I'm so impressed with this customer service! Not only was my review addressed (I didn't ask for a larger size), but an apology and reorder at no cost to me occured. My husband and I are truly grateful and highly impressed with this level of customer service. Thank you & a special shout out to Chandler for his dedication to communication & expediency. Thanks Chandler!!!! I hope you get recognized for a job well done!

4 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Item was not received as ordered

Item was no received as ordered. The shirt can be seen through because the material is so thin. Might make a good dust rag for a couple of months.
Tried to find a phone number for customer service. Wait there is no customer service. Tried the online customer service and that was a joke.
Order at your own risk or better yet don't order from this company.

17 de agosto de 2026
Opinión espontánea
Logotipo de Prep Sportswear

Respuesta de Prep Sportswear

Hi Robert,

We are sorry to hear you are unhappy with your recent order. We would like to reiterate from our previous conversation that unfortunately the personalization you thought was ordered had not actually been ordered and you also were not charged the additional fee associated with the personalization. As a result, the item you received was correct and exactly as ordered. We understand this was not what you were expecting so we are still happy to honor the free replacement offered with the personalization added. You can just reach back out to the last agent you spoke with to get that issued.

Feel free to reach out again if there is anything else we can assist you with!

Valorada con 5 estrellas sobre 5

My items I received were absolutely…Great!!

My items I received were absolutely Great.Qaulity an fit were on point! My items came in a timely fashion as I ordered them.All together 2 custom hoodies,7 shirts.. Stephanie in customer service is da bomb! She took time to help me with my items that I ordered,she answered my emails right away! I'm impressed. She's an asset to your company..Thank All of You for the Great Items.They are important to me because they represent my Grandson,Who is My World! Extremely Satisfied Customer..Phil B..

9 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad customer service; unreliable shipping

Unfortunately, I cannot review the product because I haven't received the product! I placed the order on July 29, the company sent me an email saying the item had shipped on 8/5. It is now 8/11 and USPS says they have not received the item. (I needed the shirts by 8/14, which obviously is not going to happen now.) I contacted customer service and they say to wait until the end of the week and then reach out to them again. If nothing has changed, they will issue a replacement. They passed the blame to USPS and assumed NO accoutability whatsoever! Unfortunately, I see that has been the typical response to others who have left reviews here regarding the same issue. The site says 3 - 5 days before shipping and then 2 - 3 days shipping, max of 8 business days total. We are on day 9 and USPS still does not have the package. I requested they remake the items NOW and ship them out overnight delivery tomorrow so I would receive them on Thursday. I was told no, they ONLY use the 2 - 3 day delivery. I was also told this has been a repeated problem! So the company is aware that their shipping method is inefficient yet they will not choose an alternative shipping option and also will not correct the shipping misinformation they have posted on their site. VERY poor customer service! At the VERY least, they should reflect an accurate shipping time on their site so that customers can plan accordingly! Will most definitely NOT be doing business with them again.

11 de agosto de 2026
Opinión espontánea
Logotipo de Prep Sportswear

Respuesta de Prep Sportswear

Hi Becky,
We apologize for the delay in receiving your order. Unfortunately the information provided by the agent you spoke with is correct. Your order was produced and we confirmed USPS picked it up directly from our facility on 8/5. We would like to clarify we mentioned customers whose orders shipped the same day experiencing the same issue, not to show that this a reoccurring issue but rather to show your order was not lost. We are inclined to believe the local transfer station is working through a high volume of packages which unfortunately results in delays with the shipment scans, and this can happen during busier times like back to school season or the holidays.

Nonetheless, we are keeping an eye on all of these orders including yours and as of today USPS has provided updated scans with an estimated delivery date for your order.

We understand the frustration this may have caused as it was frustrating from our end as well and I am glad to see our agent issued a partial refund for the inconvenience this may have caused.

Please feel free to reach out if there is anything else we can assist with!

Best,
Stephanie

Valorada con 5 estrellas sobre 5

Great company all around!

I ordered 3 T-shirts. Two adult sizes and one youth size. The shirts were nicely made, exactly as I had ordered them however the youth shirt came with some sort of stain on it. I don’t know exactly what it was but since it was a brand new shirt I didn’t want to mess with trying to remove the stain. I contacted the company via their website on a weekend and promptly received an email back from Chandler on Monday morning. They made a new shirt and I received it in record time. I was told to donate or toss the stained shirt. I can’t recommend this company enough! The choices in creating clothing is huge, the T-shirts top quality and their customer service superb!!

13 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a medium shirt, too small, does not fit

Ordered a medium shirt. Did not fit. Too small.

4 de julio de 2026
Opinión espontánea
Logotipo de Prep Sportswear

Respuesta de Prep Sportswear

Hi Marc,
We are sorry to hear the size did not work out. The shirt ordered is specifically in women's sizing so it is meant to be fitted and it is reflected in the size chart measurements provided.
We are still happy to offer free shipping on a new order as mentioned earlier today, if you are interested in a larger size. You can just reply to the same thread.

Feel free to reach out again if there is anything else we can assist you with.

Best,
Stephanie

Valorada con 5 estrellas sobre 5

Customer service was fantastic

Customer service was fantastic. Stephanie assisted in all phases of my order delay, which was in part due to the Postal Service. She always got back to me promptly and courteous at all times. when the item came, it was of better than ever expected quality. Soft, comfortable, great color sized, exactly as described. I would definitely order from this company again.

16 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

My order has been waiting pickup for 11…

My order has been waiting pickup for 11 days. This sham company doesn’t even have a phone number to call. I should know better than to trust an outfit with no phone. I’m trying to cancel if I can ever get a hold of someone. I wish I could do a minus 1500 stars.

12 de junio de 2026
Opinión espontánea
Logotipo de Prep Sportswear

Respuesta de Prep Sportswear

Hi Herb,

We are sorry to hear about this issue with your order. As our agent mentioned, your order was confirmed as picked up by USPS directly from our facility but it seems USPS was delayed in providing updated shipment scans. Unfortunately we have noticed that happening recently, especially since the start of the World Cup tournament. As of today, your order was delivered on June 13th. Our agent also followed up with you on June 15th to confirm the delivery.

We hope the gift recipient enjoyed the items picked out. Please feel free to reach out again if there is anything else we can assist you with.

Best,
Stephanie

Valorada con 5 estrellas sobre 5

Great CS from Stephanie

Very pleased with our order and Customer Service provided by Stephanie of Prep Sportswear. Had an issue with order being redirected to some place else and she stayed on top of it and guaranteed its delivery even though just a couple days later Highly recommend- products were exactly what the site showed. Great quality also

11 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

Customer service went above and beyond to accommodate an error I made in ordering a college sweatshirt for a gift. The chat service provided responded immediately and I was able to correct my order in minutes. I highly recommend this company.

18 de mayo de 2026
Opinión espontánea

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