Prep Sportswear Opiniones 

3526
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I left a review just after receiving an order (surprise for my hubby) which fit great - until it was washed. It shrank horribly! We've ordered before and never had this happen. I was promptly contacte... Ver más

Valorada con 5 estrellas sobre 5

Very pleased with our order and Customer Service provided by Stephanie of Prep Sportswear. Had an issue with order being redirected to some place else and she stayed on top of it and guaranteed its d... Ver más

Valorada con 1 estrellas sobre 5

Market a polo as dry fit when it is not even close to dry fit. The XL fits like a XXL. Customer service is terrible as they would not exchange it or refund me my money. Do not buy this cheap made in c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Customer service was fantastic. Stephanie assisted in all phases of my order delay, which was in part due to the Postal Service. She always got back to me promptly and courteous at all times. when th... Ver más

Información sobre la empresa

  1. Tienda de ropa deportiva
  2. Tienda de vestimenta deportiva

Información proporcionada por diversas fuentes externas

Custom sportswear and apparel for Colleges, Schools, Teams, Greek chapters, Destinations, National and State Parks, Golf Courses, Military, and Government. Prep Sportswear is the leading marketplace to create, design and buy personalized sportswear products including t-shirts, sweatshirts, hoodies, jackets, sport shirts, caps, and bags.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 36% de las opiniones negativas

Suele responder en menos de 2 semanas

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3,7

Todas las opiniones

(3526)

86 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I would leave 0 if I could what a rip…

I would leave 0 if I could what a rip off this is a joke they let you think your getting a football jersey I paid 65 a piece for people in my family and I got v neck t shirts with a number printed on it and the name printed so small you can barely read it I’ll be fighting for my money back or I’m going to be leaving bad review after bad review wherever I can warning people,,, on top of that they are all to small

10 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Went to purchase a hat

Went to purchase a hat, with my son's name on it, and number. In the order process, their site is misleading. I got the hat and it didn't have that embroidered. Not in battling with Customer Service, they won't accept the hat. Their logos are dodgy and the quality isn't good. Spare your time and money unless you want to buy a cheap piece of material

3 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

VERY SLOW

It is 15 business days starting the day after you order. That means it takes them 3 weeks to complete the manufacturing of the product. Then it goes to shipping, another day. Then you have to wait however long the shipping takes. I it easily over a month until you should expect your order.

Slowest on-demand website I've ever experienced. Not at all the normal in the industry.

7 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order "In Process" One Month Later

Ordered almost a month ago now. When entering my tracking number, order still states "in process". When attempting to contact them, no phone number, no email. Website's Chatbot is useless, never responds. I ordered these items, paid over $200, and have no way of knowing if I will ever get my merchandise. Will dispute with my credit card company immeditately! Highly dissapointed! I don't know who is actually leaving reviews that they actually spoke to someone as of this review, there is no way to talk with customer service.

9 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Is my order even coming?

Placed an order on 9/18. Reached out on 9/26 for an update. (Only a chatbot, since there is no phone number) No reply. Reached out again on 9/29, no reply.
I am beginning to wonder if I should expect anything.

Update: received order late October - at least 6-7 weeks after ordering. I was disappointed that the 2 high school football jerseys that took so long to arrive didn’t even have the last name on the back as I ordered. I sent pictures and a note to their customer service. I especially wanted the last name on the back because the jerseys are in support of my recently adopted son who loves his new last name and we thought it would be a great surprise.
Customer service replied asking if I could confirm that I ordered these jerseys with the last name. I went back to the original confirmation which only shows the front of the jersey. Because of that, Prep Sports takes no responsibility and offered no resolution. I’m 1000% sure I ordered the name on back and saw a rendering of what it would look like when I checked out.
I could have bought plain jerseys directly from the school. Why would I have to special order jerseys with no name on the back?
So disappointed with this company. I missed the entire football season and was never able to use the jerseys I spent significant money to buy.

24 de septiembre de 2025
Opinión espontánea
Logotipo de Prep Sportswear

Respuesta de Prep Sportswear

Hi Brian,
Thank you for reaching out to us. We apologize for the delay in receiving your order and the missing personalization. During our back-to-school season, we receive a high volume of orders, especially for our in-house brand Fanthread, which can result in longer lead times. We have reached out to you via email with a resolution for your missing personalization, we hope to hear from you soon!

Best,
Stephanie

Valorada con 1 estrellas sobre 5

POORLY MADE

I am sorry I ordered from this company. All the other reviews are crazy. I received the shirt just before the season ended, it cost to much for a see through shirt.
MOST IMPORTANT THEY ARE NOT PARTNERED WITH THE SCHOOL AS THEY CLAIM.

4 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered 3 full weeks ago and nothing!

Ordered 3 full weeks ago and my order has still not been produced and certainly not shipped. I’ve requested a refund multiple times and keep getting refused even though they still haven’t made my order! I was told it would be shipped last week or early this week- it’s Wednesday night and they still have not produced my order. Meanwhile they have been enjoying my money for 3 weeks!

24 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

HOODIE ARRIVED WRONG-NO COMPANY RESPONSE

I ordered hoodie with front and back lettering. Hoodie arrived with only front lettering. I have a
ttempted to contact company with no response.They do not have a customer service phone number. Why not? They're afraid to take a call based upon other reviews posted with bad experience. Stay away from Prep Sportswear!!!! Far Away!!! May be less expensive, but as the saying goes- You do not get what you pay for!!! THEY SUCK!!!

21 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I used this company because they could…

I used this company because they could produce local designs and stated the clothing would arrive in 5-6 days. My daughter had a homecoming pep rally she wanted to wear her sweatshirt too. We ordered these clothes clothing on September 4 and it still is in production!! They won’t assign a tracking order yet because they still aren’t done making it. Very disappointed. We ordered 3 items and it was almost $200. I expected way more.

23 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Zero stars is more accurate!!

Zero stars is more accurate!!! Order has been "in production" for three weeks. Asked if they could send partial order and response was "no". If you have made it this far trust your gut and the BBB!!! if they reply it's bogus details!!!! The response time is not exactly in a timely fashion as well, probably because Stephanie spends a half day responding to order complaints. Taking this to FTC, they changed names due to a lawsuit.

28 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product and service

Received the sweatshirt I ordered in quick time and was able to trace the shipping points with ease.
The sweatshirt is good quality and exactly what I ordered.
Now need a little cool weather to wear my purchase.

21 de septiembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Child size/ 3 wks to ship

So I ordered240$ worth of high school clothing from here! Don’t do it unless you order 3 sizes bigger (the stores adult large is a child size large) and it took 3 weeks to get! Because they don’t work weekends or holidays. So I am out of 240$ because family members and I can’t wear the shirts!! Please shop at spirit wear they are alot better!

17 de septiembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Football season will be over before I get my order

I placed an order on 13 September, it is now 19 September. I used their chat bot as there is NO PHONE NUMBER and you can only leave a message on their website. NEVER do business with a company that does not have a phone number. American made, we will see, I'm all about that, but if you can't provide customer service, you shouldn't be in a business. I will not be placing any further orders with this company.

13 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be very careful when ordering from…

Be very careful when ordering from them. I placed an order for three items since 21 days and never received anything. They have no number and the emails I sent which were 5 never had a response. Had to order somewhere else. The order I made was very simple. Never place your order here you will get ripped off. Period

3 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Thinking I got scammed

Ordered some shirts from this company on August 31’st for an event at the end of September. Here it is September 16th and I have not received tracking information nor have I received a response about the status of my order.

31 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

They do not have a way to contact them

They do not have a way to contact them. No phone, no email. Order paid for weeks ago, yet still shows not in production. Honestly, seems like a scam. They do not respond, yet are quick to take money. Only contact info is a PO box, so guess I should have checked that first

11 de septiembre de 2025
Opinión espontánea

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