Privilege Opiniones 

Great customer service; accepted my price information and matched what I researched

The money was not requested or taken on the day given and I had to ring and pay over the phone. The call person was very helpful. The insurance details themselves were good.

I had my only bathroom flood , one and a half years ago. A million phone calls and emails later, there is a still a big hole in my bathroom floor and no sanitary wear! I am disabled, my house is not habitable as there are no bathroom facilities. When tradesman come around to do things to the mess that was my bathroom…I have to wait all day for them in a house with no toilet! I’m living in an unadapted house with my dad while they fix it and I have a disability. I’m completely sick of this company and it’s like pulling teeth trying to get them to finish the job

It just happened.

The member of staff was very polite patient and professional.

It was extremely easy to renew my house insurance with Privilege. Price satisfactory - an increase from last year but in line with other insurers [I did a comparison check].

Excellent price for very comprehensive coverage. Nice and easy to adjust excess and compare standard to platinum.

Disappointed with product was not good value for money

Simple to navigate website and higher limits meaning I didn't have to list lots of items separately

I insured my car with Privilege and declared every incident to the best of my knowledge. After more than six months, UK Insurance Limited (the underwriter) cancelled my policy from inception to avoid liability. When my car became undriveable, neither Privilege nor the underwriter assisted or paid out, leaving me with a written‑off vehicle and no compensation. I followed their full complaints process, but nothing was resolved, so I had to escalate the case to the Ombudsman.

We've had Home and Contents insurance with Priviledge for 5 years and made no claims. We haven't made any changes to the cover required and yet Priviledge have declined to offer us a renewal this year as 'we no longer meet their underwriting criteria'. Have rung and they cannot tell me what 'underwriting criteria' we no longer meet. Very poor customer service for a previously loyal customer.

Do not insure with this company they are diabolical!

I had a leak in my bathroom in February and I'm still not home. This company has been rude, incredibly slow and employ a bunch of cowboys to actually carry out work.

During this time I have put in two official complaints, one of which has gone through and been upheld by the Financial Ombudsman because the company couldn't resolve it themselves. I now have yet another complaint going through due to the building contractors they've employed to complete the works. If Privilege tell you Hexagon is going to work on your property run a mile. I have never dealt with such a useless company. Not only are they constantly delaying work but this weekend I have visited my home to find they have left a leaking pipe in my bathroom flooding the new floor and left the plastering job unfinished.
There is not ounce of common sense amongst anyone I have dealt with so far.
I'm so upset with the unnecessary stress everyone associated with this project has put me through so far.
If you are in similar situation ask for a settlement amount and get a builder in that you can trust because believe me, you can't trust anyone associated with Privilege!

I have been insured by Privelege for almost 10 yrs. Never had a reason to look elsewhere. The renewal premium has been stable. I appreciate being able to contact them by phone,and all documents are sent to me by post, my preferred option.

Website user friendly for buildings & contents insurance, when directed to from confused.com. Quote for Platinum Policy was excellent value. Communication with email confirmations etc particularly good.

Waschtrockner seit 3 Monaten defekt, leider werde ich immer mit warten vertröstet. Für ein so großer Hersteller eine Null Nummer. Dabei wird mit Preis/Leistung geworben, nur leider darf nichts kaputt gehen.

Auto renewal and price hadn’t gone up too much.