Privilege Opiniones 

Auto renewal and price hadn’t gone up too much.

Service, pleasant staff.

On contacting by phone I received a competitive second quote that I was pleased to accepted.
Pleasant knowledgeable staff who kept me informed of the process.

Always pleasant staff on phone quick to help and sort things out making things easier for you to tend with . Had a couple of incidents myself, I was very grateful for their support. Been with them for years and wouldn't change.

Renewal was automatic making life easy and the price was competitive.

Prefer not to comment

I have automatic renewal which
Is a big help. This has gone smoothly and payment has now come off.

Easily contactable by phone for my claim for storm damage. I was put in touch with and kept informed at all times with the third party who carried out the work to an excellent standard

These guys provided a competitive and, more importantly for me, you get a black box for your car. The better your score, the cheaper your insurance gets.

Found that I was treated as a criminal for making an accident claim.
No empathy or support.
As a well known character in my region I will be seeking to blacken their name.
Do not use for car insurance.
More to follow.

very helpful at a stressful time, very prompt, and worth every penny.

I contacted Privilege CET Home Emergency and asked for assistance as I have a home emergency policy with them.
During the time of making the claim and waiting for the engineer to arrive I sourced the leak and made the leak easily accessible

That evening an engineer arrived at my property and I showed him the source of the leak. I explained to him that I had turned off the mains water to prevent further damage to my ceiling.
Without any attempt to investigate the leak any further, for example getting down on his knees to look more closely at it, the engineer said that it was probably a hot water pipe and he wouldn’t be able to carry out any work as a Track and Trace Team would need to come out as well as a Gas Safe Registered Engineer to work on the leak.

I did explain to him that track and trace was unnecessary as I had already made the leak visible and easily accessible, also you do not need to be Gas Registered to work on a pipe leak, even if it was a hot water pipe.

He suggested that I turn the main water stopcock back on so I have water to use for washing and drinking and just turn off the water supply to the Combi Boiler. As I did not know how to turn of the water supply to the boiler, he said that he would do it, so he proceeded to attempt to look for the water supply on my boiler and he then turned of the water supply to it. As an afterthought, the engineer had already told me he could not work with the hot water system but he was quite happy to look all around my boiler for the water inlet supply valve. Whilst looking around my boiler he told me that I had a boiler leak and he will make a note of this in his report.
This engineer left me with a leaking ceiling and made no effort to repair the leak, turning of the boiler water inlet valve had no effect on the leaking pipework and telling me to turn back on the mains water resulted in further damage to my ceiling.

The engineer gave the wrong advice and potentially could have damaged my boiler by turning off the water inlet valve. He should have also turned off the filling loop linked to the cold-water inlet valve to avoid pressure leaks. Also turning of the water inlet valve to a working boiler should only be used as a short-term measure whilst carrying out repairs.

If the engineer felt he was not qualified to fix a leak, then he should definitely not be giving advice, and looking around a boiler.

I am kept informed of m y renewal and the paperwork comes in the post as I don't always look on line.

The price was good and insurance covered everything .

I had a message to say that my insurance renewal payment had not gone through.
I rang Priviledge and after a short wait was through to a friendly and helpful person.
As I suspected the payment was declined because the card details held by Priviledge had expired.
The person I spoke to helped me pay securely.

Why am I unable to cancel through either the website or the app?

I have already requested a callback, but no one has contacted me. Please cancel the renewal immediately and confirm this in writing.

I will not be happy if thus automatically renews after I have already tried to cancel and requested support.

No documents were sent when asked for..taking too long to actually speak to a human being. Not everyone wants to do everything online.