I have been insured by Privelege for almost 10 yrs. Never had a reason to look elsewhere. The renewal premium has been stable. I appreciate being able to contact them by phone,and all documents are se... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had a message to say that my insurance renewal payment had not gone through. I rang Priviledge and after a short wait was through to a friendly and helpful person. As I suspected the payment was... Ver más
La empresa ha respondido
It was extremely easy to renew my house insurance with Privilege. Price satisfactory - an increase from last year but in line with other insurers [I did a comparison check].
La empresa ha respondido
Customer service is really good, no long wait queues to speak to a human once you confirm some basic information. I had forgotten to cancel an auto renewal policy, whilst also signing up for a new pol... Ver más
La empresa ha respondido
Información sobre la empresa
Privilege
Escrito por la empresa
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Información de contacto
Reino Unido
- www.privilege.com
4,4
Excelente
10 mil opiniones
Invita a los clientes a opinar
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The app is inaccurate and they tried to cancel my policy in the first week
The app is very inaccurate, I'll drive down the same street and sometimes it says the road is a high risk and other times it's fine. It doesn't specify which hours are best to drive and which times will mark you down. Sometimes I will purposefully drive slightly below the speed limit and it will give me an amber rating for speed?
I didn't drive my car for the first week of my policy and they tried to cancel my insurance straight away. No checking in to see if I have driven before sending me an email to say they're cancelling the policy. I already had the app up and running prior to the policy starting, I just didnt use my car that week. At least when I spoke to customer services over the phone they were very helpful and attentive. My issue is more with the app.
22 de julio de 2026
Respuesta de Privilege
Hi Jess. We're always looking at ways to improve, so we really appreciate your feedback. We're glad a member of the team were able to help. You know where we are if you need any further help. Rach
Respuesta de Privilege
Thanks for your great review, Brian. Thanks for your five star review. Alex
Do not trust this company.
Do not trust this company.
I claimed for storm damage found out with excess it wasnt worth claiming closed it down
I now find out they paid assessor £155 and is now a claim on my policy for 5 years.
We should have been given the option to pay this.
We have now gone to another provider would never recommend this company to anyone
12 de julio de 2026
Opinión espontánea
Respuesta de Privilege
Hi Linda. We understand and are sorry to hear you've insured elsewhere. If you give the team a call , they'll be happy to help further. We've popped our contact details below. Rach
https://www.privilege.com/help
Respuesta de Privilege
We're so glad to hear you found our service efficient and our company great. Thank you for your positive feedback! Nathan
Very easy to talk to and understand
21 de julio de 2026
Respuesta de Privilege
We're delighted to hear that you found it easy to communicate with us and that everything was clear. We truly appreciate you taking the time to share this wonderful feedback! Nathan
Not the cheapest, but when I needed them they were there for us.
Very good to deal with.
6 de abril de 2026
Respuesta de Privilege
We are so pleased to hear that your experience with us was positive. Thank you for your kind words; we truly appreciate your feedback.Nathan
All good no problems
8 de julio de 2026
Respuesta de Privilege
We're so happy to hear that everything was good and you experienced no problems. We truly appreciate your positive feedback! Nathan
Respuesta de Privilege
We're so pleased to hear you had such a fantastic and hassle-free experience with us, and that you were happy with the price. Thank you for your feedback! Nathan
The service was good and the renewal…
The service was good and the renewal price was excellent.
19 de julio de 2026
Respuesta de Privilege
We are so pleased to hear that you found our service good and the renewal price excellent. Thank you for your kind words! Nathan
received new quote promptly
received new quote promptly, and spoke to helpful staff member. Quote was less than last year, so it was obviously a no brainer. great service.
11 de julio de 2026
Respuesta de Privilege
Hi there. We're delighted to hear that you received your new quote promptly and found our staff helpful. It's wonderful that we could offer you a better price this year! Rachel
Excellent help from the member of staff…
Excellent help from the member of staff that I spoke to.Could not have done more for me than she did.very polite
17 de julio de 2026
Respuesta de Privilege
Hi Roberta. We're so pleased to hear you received such excellent and polite assistance from our team member. It's wonderful to know they went above and beyond for you. Thank you for sharing your positive experience! Rachel
Respuesta de Privilege
We are so pleased to hear that you have consistently received very good service from us over many years. Thank you for your kind words! Alex
Used privilege for years service is a1…
Used privilege for years service is a1 no complaints
16 de julio de 2026
Respuesta de Privilege
We are so pleased to hear you've been a long-time customer and that our service has consistently met your expectations. Thank you for sharing your positive feedback! Alex
Good price staff very helpful a good…
Good price staff very helpful a good company
19 de julio de 2026
Respuesta de Privilege
We're so pleased to hear that you found our staff helpful and our prices good. Thank you for your wonderful five-star review! Alex
Very helpful agent but the usual…
Very helpful agent but the usual annual premium negotiations had to be gone through yet again.
18 de julio de 2026
Respuesta de Privilege
Hi there. We appreciate your feedback and are glad our agent was helpful. We understand your concerns regarding the annual premium discussions. We are always working to streamline our processes. Rachel
Great customer service and value for money
Simply, efficient, effective and good value.
26 de abril de 2026
Respuesta de Privilege
We're so glad to hear you found our service efficient, effective, and a good value. Thank you for your wonderful feedback! Alex
Good value for the money and easy to…
Good value for the money and easy to understand.
15 de julio de 2026
Respuesta de Privilege
We are so pleased to hear that you found our service to be of good value and easy to understand. Thank you for your positive feedback! Alex
Reliable and accurate
Reliable and accurate
No hidden charges
Excellent customer service and support
13 de julio de 2026
Respuesta de Privilege
We're so happy to hear that you found our service reliable, accurate, and free of hidden charges. It's also wonderful to know you experienced excellent customer service and support. Thank you for your positive feedback! Alex
Respuesta de Privilege
Thanks for the five-star review, Craig. We appreciate it! Rachel
Respuesta de Privilege
Hi Jane. We appreciate your feedback! We are so glad you found our service helpful and friendly. Thank you for sharing. Rachel
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