I have been insured by Privelege for almost 10 yrs. Never had a reason to look elsewhere. The renewal premium has been stable. I appreciate being able to contact them by phone,and all documents are se... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had a message to say that my insurance renewal payment had not gone through. I rang Priviledge and after a short wait was through to a friendly and helpful person. As I suspected the payment was... Ver más
La empresa ha respondido
It was extremely easy to renew my house insurance with Privilege. Price satisfactory - an increase from last year but in line with other insurers [I did a comparison check].
La empresa ha respondido
Customer service is really good, no long wait queues to speak to a human once you confirm some basic information. I had forgotten to cancel an auto renewal policy, whilst also signing up for a new pol... Ver más
La empresa ha respondido
Información sobre la empresa
Privilege
Escrito por la empresa
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Información de contacto
Reino Unido
- www.privilege.com
4,4
Excelente
10 mil opiniones
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The company is complete crap
The company is complete crap. Last year they raised my price by 240 pounds, citing inflation. That's something. I called to sort it out, but the call itself, asking for some kind of discount, ended up costing more than the discount itself. Look for other companies.
12 de julio de 2026
Respuesta de Privilege
I'm sorry to hear you were unhappy with your renewal price and your experience when contacting us. I understand your frustration, and we're sorry we've left you feeling disappointed.
Thank you for taking the time to share your feedback. Ellie
Respuesta de Privilege
Hi Malcolm. We are so glad to hear that you found our service good, our prices fair, and that we were easy to contact. Thank you for your kind words! Rachel
Respuesta de Privilege
Thanks for the five-star review, Ann. We're pleased to have you on board with us! Rachel
Timely reminder of renewal appreciated
Timely reminder of renewal appreciated. Price was compared to other providers and found to be cost effective. Would definitely recommend.
16 de julio de 2026
Respuesta de Privilege
Hi Lesley. We're delighted to hear that our renewal reminder was helpful and that you found our pricing to be competitive. Thank you for your recommendation! Rachel
Respuesta de Privilege
Hi Margaret. It's wonderful to hear that you found our house insurance to be very helpful and competitively priced. Thank you for your positive feedback! Rachel
Rubbish customer service
Rubbish customer service - they don’t help at all. They don’t have correct information when I had a claim. And I couldn’t understand their accents at all and I’m English
14 de julio de 2026
Opinión espontánea
Respuesta de Privilege
Hi there. We are truly sorry to hear about your frustrating experience with our customer service and the difficulties you faced with your claim. If you need further help with this, we've left a link below to our website where you'll find all the ways to get in touch with our claims team. Rachel
www.privilege.com/help
No problem renewal
No problem renewal. Access is still ok but perhaps takes more time to get to a person to talk to than previously.
16 de julio de 2026
Respuesta de Privilege
Hi Arthur. We're happy to hear your renewal was problem-free. We understand your concern about wait times to speak with us. Thanks for feeding this back to us, as we're always looking for ways to improve. Rachel
Great UK based Customer Service
Customer service is really good, no long wait queues to speak to a human once you confirm some basic information. I had forgotten to cancel an auto renewal policy, whilst also signing up for a new policy with the same provider. They were quick to pick up on it and get things sorted for me, as well as confirming a refund for the months I had paid for both. I have (thankfully) not yet had to claim, so I can't comment on this process, but I'm really pleased with their customer service so far.
17 de julio de 2026
Opinión espontánea
Respuesta de Privilege
Hi Emma. We are so pleased to hear about your positive experience with our customer service team. It's wonderful to know that we could swiftly resolve the auto-renewal issue and process your refund efficiently. We always strive to provide prompt and helpful support, and your feedback truly validates our efforts. Thank you for sharing your kind words. Rachel
Great Web site
Great Web site, easy to navigate.Prices are very competitive.
8 de julio de 2026
Opinión espontánea
Respuesta de Privilege
We're so pleased you found our website easy to navigate and our prices competitive. Thank you for your positive feedback! Paddy
Everthing went very smoothy
16 de julio de 2026
Respuesta de Privilege
We're so pleased to see everything went smoothly for you. Thank you for taking the time to share your positive experience! Paddy
My son had to renew this for me and…
My son had to renew this for me and found it quite easy but I would like a certificate,I always got one sent In the post,I can't print things off so it is a bit of a pain for me.
12 de julio de 2026
Respuesta de Privilege
We appreciate your feedback and are glad to hear the renewal process was easy. We understand your preference for a physical certificate and the inconvenience of not being able to print. We are always looking for ways to improve our services. Alex
First class service
I've been a customer with Privilege for several years now. They are a great company to deal with from customer queries to claiming after an accident. First class service and always super helpful.
4 de julio de 2026
Respuesta de Privilege
We truly appreciate you taking the time to share your positive experience with us. It's wonderful to know that our customer service and claims process have consistently met your expectations over the years. Alex
Customer service do not do what they say they will.
Tried to make one claim years ago, they were no help at all. I ended up fixing the problem myself.
This year I cancelled my policy 4 weeks before it was due to be renewed and got confirmation that it had been canceled and that would be that. They still took the money for the full premium for the whole year.
I phoned them to ask about this, they started looking to see what had happened. Eventually I got an email to say 'yes you're are correct, sorry we made a mistake.' Ok, no problem, I thought. It then took a further 2 weeks to get my money back. They also promised to send me a small amount of compensation for the 'inconvenience'. 3 months later I still haven't received anything.
I wouldn't recommend them.
1 de abril de 2026
Opinión espontánea
Respuesta de Privilege
We are truly sorry to hear about the difficulties you experienced with your claim and the subsequent issues with your policy cancellation and refund. We understand how frustrating it must be to not receive the promised compensation after such a long wait. If you can contact us using the link below, we'll be happy to check this for you. Nathan
m.me/privilegeUK
Very easy online claim
Very easy online claim
Took no time at all to settle
I would highly recommend privilege
15 de julio de 2026
Opinión espontánea
Respuesta de Privilege
Hi Julie. We're so pleased to hear that your online claim was easy and settled quickly. Thank you for your kind recommendation; we truly appreciate it! Rachel
Extremely happy with the outcome.
Privilege really went above and beyond to resolve my complaint. It may have taken a little longer than I thought it would have but I was completely satisfied with the outcome.
Sometimes a company shows its true colours when dealing with complaints and Privilege really lived up to theirs.
14 de julio de 2026
Opinión espontánea
Respuesta de Privilege
Hi Matt. We are so pleased to hear that we were able to resolve your complaint to your complete satisfaction. We truly value your patience and appreciate you recognising our commitment to our customers. Thank you for your kind words. Rachel
Renewal
Chose to stay with Privilege as good renewal premium that I was happy with and straight forward to set up.
14 de julio de 2026
Respuesta de Privilege
Hi Philip. We're delighted to hear that you found our renewal premium satisfactory and the setup process straightforward. Thank you for choosing to stay with us! Rachel
Respuesta de Privilege
Hi Sue. We're so glad to hear that you found our prices to be good and that our team was helpful. Thank you for your positive feedback. Rachel
New Quote was only a slight increase so…
New Quote was only a slight increase so decided to stay with Privilege.
11 de julio de 2026
Respuesta de Privilege
Hi Andy. We're so pleased to hear that our competitive pricing encouraged you to continue your journey with us. Thank you for your loyalty and positive feedback! Rachel
All good so far.
14 de julio de 2026
Respuesta de Privilege
We're so glad to hear that everything is going well for you! We appreciate your positive feedback and look forward to continuing to meet your expectations. Nathan
Very thing was very easy to follow
Very thing was very easy to follow , always a phone number or person to speak to
14 de julio de 2026
Respuesta de Privilege
Hi Gail. We're delighted to hear that you found everything easy to follow and that our team was readily available to assist you. Thank you for your wonderful feedback. Nathan
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