Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... Ver más
Localización
Cambiar localizaciónUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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Consulta las opiniones de los clientes
I recently purchased a few new products from the store in Ashford. The staff were all very welcoming and friendly. They were also very helpful with picking out the best products for a first time home... Ver más
La empresa ha respondido
Nicely laid out store, bright and well designed. We knew what we wanted and soon found the right dinner set. Great prices as this is an outlet . Service on this occasion was good, polite helpful... Ver más
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, Reino Unido
- 01233 624126
4,8
Excelente
1 mil opiniones
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Very good helpful staff and a great…
Very good helpful staff and a great range of products.
4 de marzo de 2026
Respuesta de ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our helpful staff and product range.
Was easy to get what i wanted
Was easy to get what i wanted. Also assistant answered question i had regarding a previous purchase.
3 de marzo de 2026
Respuesta de ProCook - Ashford
We're happy to hear that you found what you wanted easily. We appreciate you mentioning that our assistant was helpful with your previous purchase question. Thanks for your feedback!
Excellent customer service and help…
Excellent customer service and help with choosing a new saucepan set
3 de marzo de 2026
Respuesta de ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy our customer service helped you choose a saucepan set.
Great staff
3 de marzo de 2026
Respuesta de ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Respuesta de ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Products are great but the customer…
Products are great but the customer service was terrible in ashford they were all just standing around talking.
Also didn’t add on the discount - they really didn’t want to help
1 de marzo de 2026
Respuesta de ProCook - Ashford
We appreciate your feedback. We're sorry the service and discount weren't provided in Ashford. We'll address this with the team to improve our customer care.
Respuesta de ProCook - Ashford
We appreciate your positive feedback on our attentive service and excellent products; we are so happy you are pleased!
Knowledgable staff
Staff were very knowledgable about what we needed and helpful
23 de febrero de 2026
Respuesta de ProCook - Ashford
We appreciate you letting us know our staff was knowledgeable and helpful with your needs! We are so happy to hear it.
A great choice of quality products
A great choice of quality products, got exactly what I wanted at a reduced price
22 de febrero de 2026
Respuesta de ProCook - Ashford
We appreciate your positive feedback about our helpful and polite staff and good products; we are so happy you enjoyed them!
Respuesta de ProCook - Ashford
We appreciate you letting us know our staff was great and we had what you wanted! We are so happy to hear it.
Respuesta de ProCook - Ashford
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team that you enjoyed your experience.
Very good quality products
Very good quality products and friendly, helpful staff.
20 de febrero de 2026
Respuesta de ProCook - Ashford
We appreciate your positive feedback regarding our very good quality products and friendly, helpful staff; we are so happy you enjoyed them!
Friendly staff and quick transaction
Friendly staff and quick transaction. All stock well displayed easy to find item of choice.
18 de febrero de 2026
Respuesta de ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and the transaction quick.
Respuesta de ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I love the quality of the knives and…
I love the quality of the knives and dishes on display.
I have purchased a full set of knives and a dish.
The knives especially are AMAZING!! So tactile and so very very sharp they DEMAND the utmost respect when using them!
13 de febrero de 2026
Respuesta de ProCook - Ashford
We're happy to hear you love the quality of our knives and dishes! It's great to know you find the knives amazing and appreciate their sharpness and tactile feel, requiring respect when in use. Thank you!
Cookware art.
Staff extremely helpful, and go out of there way to make you happy
7 de febrero de 2026
Very knowledgeable and helpful team.
7 de febrero de 2026
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