At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... Ver más
Localización
Cambiar localizaciónUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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Consulta las opiniones de los clientes
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... Ver más
La empresa ha respondido
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... Ver más
La empresa ha respondido
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, Reino Unido
- 01233 624126
4,8
Excelente
1 mil opiniones
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Good service
5 de febrero de 2026
The staff member who helped me was…
The staff member who helped me was great. Knowledgeable. Wasn’t pushy and helped me make a decision on my purchase of knifes.
29 de enero de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
A great shop!
Prompt, efficient and friendly service. Great selection of quality products. Thank you..
31 de enero de 2026
Respuesta de ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our service efficient and liked our products.
Helpful staff
23 de enero de 2026
Great choice of cookware and tableware
Great choice of cookware and tableware. I bought a cast iron casserole dish and was served by a very helpful young lady. Will buy there again.
22 de enero de 2026
Respuesta de ProCook - Ashford
We're so happy you found a great choice of cookware and tableware and that a staff member was helpful when you purchased a cast iron casserole dish! We appreciate your intention to return.
Good quality products and very helpful…
Good quality products and very helpful service in store.
26 de enero de 2026
Super friendly and helpful staff
25 de enero de 2026
Respuesta de ProCook - Ashford
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Great advice given
20 de enero de 2026
Excellent staff service
Excellent staff service with advise and instructions on knives and sharpening. Good discount offered too !!!
24 de enero de 2026
Respuesta de ProCook - Ashford
We appreciate you sharing your experience. We're so glad our staff provided excellent service with advice on knives and sharpening, and that you received a good discount.
Great Customer Service
Helpful and friendly staff.
Quality products at reasonable prices.
This is my 'go to store' for kitchen equipment/cooking utensils :)
23 de enero de 2026
Respuesta de ProCook - Ashford
We're so glad to hear you find our staff helpful and friendly and that you appreciate the quality and prices of our products. We appreciate you considering us your go-to store!
Respuesta de ProCook - Ashford
We're glad the sales assistant provided helpful assistance. Thank you for your positive feedback; we appreciate it.
Helpful and knowledgable sales person
Helpful and knowledgable sales person. At checkout engaged with us to inform us extra details regarding the product and guarantee.
21 de enero de 2026
Courteous & Professional
Everything about the shop was amazing so easy to get the things you needed & if you couldn't find the Item you were looking for, The Staff Were Courteous & Professional in Everyway & there was no fuss If you weren't sure of what you were looking for they would know No Worries, No Fuss, and get the job done of helping you buy the right item.....
20 de enero de 2026
Knife rack
Polite and honest service Spent more than I had intended Product came with 10 year garantee Very pleased
19 de enero de 2026
Staff are unhelpful
Staff are unhelpful, just standing behind the till, when asked for anything they just point with their fingers where to find something. Zero customer service. Unfortunately it's not a one off, it's my experience each time I visit. Low prices are the reason I go back.
17 de enero de 2026
Respuesta de ProCook - Ashford
Thank you for your review, we will pass your comments on to the store for review.
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