High quality corkscrews purchased - sturdy and good looking. The staff in this shop are wonderful - the assistant told me where they were and he also remembered what I bought last time I was there ab... Ver más
La empresa ha respondido
Localización
Cambiar localización4-5 Quiet Street, BA1 2JS BATH, GB
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Consulta las opiniones de los clientes
Really helpful staff and quality products. The advice and product knowledge of the member of staff who assisted me (a young woman) was excellent and very useful. Many thanks
I wanted a shallow casserole dish that you could use on an induction hob and in the oven. I was shown several options at different price points and the member of staff who helped me was professional... Ver más
I returned a faulty roasting dish as it had started to chip after only using it twice. I was able to exchange it with a more solid roasting dish at no extra charge. I found the assistant very pleasa... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
4-5 Quiet Street, BA1 2JS, BATH, Reino Unido
4,9
Excelente
941 opiniones
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Very helpful and patient staff
Very helpful and patient staff. Good choice of products
5 de febrero de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
and knowledgeable pro cook
Staff friendly and knowledgeable ,good quality equipment,
1 de febrero de 2026
Respuesta de ProCook - Bath
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our staff and equipment.
Sales assistant very helpful.
31 de enero de 2026
Respuesta de ProCook - Bath
We appreciate your positive feedback; we are so happy our sales assistant was very helpful to you.
Assistant listened
Assistant listened, respected my budget and was very knowledgeable on range and differences in saucepans. She also explained in detail how to cook and care with/for pan. Price points match quality.
31 de enero de 2026
Respuesta de ProCook - Bath
We appreciate you mentioning the assistant's knowledge, respect for your budget, and detailed explanations about cooking and care. We're glad the price points match the quality for you.
Friendly and knowledgeable staff
Friendly and knowledgeable staff, took the time to help us and gave full attention although busy. Great experience and got exactly what we needed. Also the quality is good and not overpriced!
31 de enero de 2026
Respuesta de ProCook - Bath
We're happy to hear that our friendly and knowledgeable staff gave you their full attention and helped you find exactly what you needed! We appreciate your positive feedback regarding the quality and pricing.
Stepping into a well presented store
Stepping into a well presented store, i was approached by a member of staff who was very polite. I was allowed to roam the store at my own pace and without being hassled by anyone. Once I made my decision on what to purchase a member of staff was available to me. The member was very polite and knowledgeable guiding me through my final purchase. A great experience
30 de enero de 2026
Respuesta de ProCook - Bath
We're happy to hear that you enjoyed our store's presentation and the polite service. It's great that you felt comfortable browsing at your own pace and that our team was helpful and knowledgeable during your purchase. We appreciate your positive feedback!
The service was excellent …
The service was excellent …. helpful, interested and informed .
24 de enero de 2026
Respuesta de ProCook - Bath
We appreciate your positive feedback! We are so happy to hear that our service was excellent, helpful, interested, and informed.
Great service from the moment I walked…
Great service from the moment I walked in
29 de enero de 2026
Respuesta de ProCook - Bath
We are happy to hear that you had a great service experience. Thank you for your positive feedback; we appreciate it.
Great store service …
The man who served us was extremely helpful and knowledgeable. Nice to experience great customer service in this day and age.
30 de enero de 2026
Respuesta de ProCook - Bath
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our employee helpful and knowledgeable and enjoyed the service.
Average
From the exterior you expect high end service and professionalism.
But although staff pleasant enough very average
25 de enero de 2026
Respuesta de ProCook - Bath
We appreciate your feedback and are sorry our service didn't meet your expectations. We'll use your comments to improve our standards.
Efficient and stress,free service
I was able to confirm, by phone, the item I wanted was in stock and I located it easily once in store. The purchase was quick and trouble-free.
24 de enero de 2026
Respuesta de ProCook - Bath
We're happy to hear that you easily found the item you wanted and that your purchase was quick and trouble-free. We appreciate you taking the time to share your positive experience!
Respuesta de ProCook - Bath
We're glad our advice was helpful as you looked for kitchen knives. Thank you for your positive feedback!
Pans for induction hobs
I went into the shop to look at pans for induction hobs. The assistant was very helpful and knowledgeable. Having taken her advice and, as I was on my bike, I went home and ordered a set
14 de enero de 2026
Respuesta de ProCook - Bath
We're happy to hear that the assistant was so helpful in finding induction hob pans. We appreciate you taking their advice and ordering a set online. Thanks for your positive feedback!
Staff were friendly
Staff were friendly, very helpful and this will encourage me to return to the store.
23 de enero de 2026
Respuesta de ProCook - Bath
We appreciate you sharing! We're so happy to hear that our friendly and helpful staff will encourage you to return to the store.
It was the first time I've been in the…
It was the first time I've been in the ProCook in Bath & I was impressed with the selection of cookware & at reasonable prices. 👍
14 de enero de 2026
Respuesta de ProCook - Bath
We're delighted you were impressed with our selection of cookware and reasonable prices during your first visit to our Bath store. Thanks for your feedback!
Respuesta de ProCook - Bath
We're happy to hear that our advice was helpful, and you found what you needed. Thank you for your positive feedback!
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