Young lady sales assistant was very pleasant and helpful with our order in store. Amassed everything for us and processed it all. On getting home we discovered a couple of hiccups with the order bu... Ver más
Localización
Cambiar localizaciónCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I purchased a dinner set and then went back to buy a box of each item to have as spares Incase of any breakages. The young lady called her manager that was working in Basingstoke store and asked her t... Ver más
Fantastic saucepans I have had my. Other ones for 11 years and they are still as new so just needed another one of middle size as I use that most now that we are just two of us
La empresa ha respondido
The ladies were very helpful in advising us regarding our purchase. They were happy to unpack the boxed item, to let us have a closer look, and discuss the products merits. With their help we purchase... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, Reino Unido
4,8
Excelente
437 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Helpful in the selection and purchase…
Helpful in the selection and purchase of knife block.
17 de junio de 2025
Respuesta de ProCook - Bordon
We're happy to hear that we could assist you with selecting and purchasing the knife block. Thank you for your positive feedback!
Guided me through for the best price…
Guided me through for the best price available!
20 de junio de 2025
Respuesta de ProCook - Bordon
We're happy to hear we guided you to the best price! Thank you for sharing your positive experience with us; we appreciate it.
Stainless steel frying pans
Bought some fantastic stainless steel pans, they work brilliantly, just pre-heat before adding oil and food, as directed by the shop attendant, and no sticking!
13 de junio de 2025
Respuesta de ProCook - Bordon
We're happy to hear that you're enjoying your new stainless steel pans! Thank you for sharing your experience and the tip about pre-heating. We appreciate your positive feedback!
Easy to find what I was looking for
Easy to find what I was looking for, lots of tempting products and helpful staff.
13 de junio de 2025
Respuesta de ProCook - Bordon
We're so glad you found what you were looking for, enjoyed our wide selection, and found our staff helpful! Thanks for sharing your positive experience with us.
I like shopping there
I like shopping there. Good choice of everything and always helpful staff
31 de mayo de 2025
Respuesta de ProCook - Bordon
We're so glad you enjoy shopping with us and appreciate our good choice of products! We're also happy to hear our staff is helpful. Thanks for your review!
Respuesta de ProCook - Bordon
We appreciate your continued support!
Purchased but not used yet
Purchased but not used yet. Had to point out that there was a 20% discount over the Bank Holiday Weekend. Staff were not aware. Look good quality, will reserve judgement until they have been used for six months.
24 de mayo de 2025
Respuesta de ProCook - Bordon
We appreciate you bringing the discount discrepancy to our attention. We'll investigate why our team wasn't aware of the Bank Holiday promotion. We value your feedback on the product's quality and await your assessment after six months of use. Thank you.
Fabulous Pans
The sales lady really knew what she was talking about and the discounted price was excellent 👍
23 de mayo de 2025
Respuesta de ProCook - Bordon
We're happy to hear that you were pleased with the sales support and the discounted price. We appreciate you taking the time to share your feedback.
Respuesta de ProCook - Bordon
We're so happy to hear that you found our staff helpful and friendly. We appreciate your feedback and thank you for your kind words!
Good Quality items.
Good Quality items.
Friendly staff, easy to use website - You pay what you get for and so far the items I have brought have been worth every penny.
12 de mayo de 2025
Respuesta de ProCook - Bordon
Thank you for your kind review! We're so happy to hear that you found our products to be of good quality and that you had a positive experience with our website and staff. We strive to offer a wide selection of high-quality items at competitive prices, and we're glad you found them to be worth the investment. We appreciate you taking the time to share your positive feedback.
Respuesta de ProCook - Bordon
Thank you for your kind words! We are thrilled to hear that you found our staff friendly and knowledgeable, and that you enjoyed our products. We appreciate your positive feedback.
A very good selection of excellent…
A very good selection of excellent quality goods to choose from. Assistant very helpful.
7 de mayo de 2025
Respuesta de ProCook - Bordon
Thank you for your kind words! We're delighted to hear you were impressed with the quality of our products and found our assistant helpful. We strive to provide a positive experience for all our customers, and your feedback is a great encouragement to our team.
Very helpful and friendly staff.
Very helpful and friendly staff.
Couldn't ask for a better service.
4 de mayo de 2025
Respuesta de ProCook - Bordon
Thank you for your kind words! We are delighted to hear that you found our staff to be helpful and friendly. We strive to provide excellent customer service and appreciate your positive feedback.
Great range of products
Great range of products, helpful but non- pushy staff, will be visiting purchasing again in the near future!
3 de mayo de 2025
Respuesta de ProCook - Bordon
Thank you for your kind review! We are delighted to hear that you enjoyed our product selection and found our staff helpful. We strive to create a welcoming and supportive environment for our customers, and we are thrilled that you had a positive experience. We look forward to seeing you again soon!
Nice staff, quality stock.
The young lady who was working there gave us time to have a bit of a wander, and then came over to ask if we would like any assistance or advice. Which we didn't at that time, so she said if we changed our minds she'd be happy to help.
When I had picked up the things I wanted and went to pay she asked me if I intended to use the knife sharpening guide on the Japanese utility kitchen knife and kindly warned me not to because it was fixed to the wrong angle for Japanese blades and would damage the knife. I'm grateful that she did that, because I would probably made a pigs ear of the knife blade on what was an expensive, but, reasonably priced kitchen knife.
I'm sure she would have been just as knowledgeable and helpful about the rest of the stock.
I'd recommend this Kitchen Shop to anyone who wanted good quality items.
1 de mayo de 2025
Respuesta de ProCook - Bordon
We appreciate your kind words and detailed review. It's wonderful to hear that you had a positive experience in our shop. We strive to provide our customers with excellent service and knowledgeable staff, and we're thrilled that our team member was able to assist you with your purchase.
We're glad that her advice about the knife sharpening guide was helpful and prevented potential damage to your new knife. It's our goal to ensure our customers have the best possible experience and make informed decisions about their purchases. We're proud of our team's commitment to providing helpful and friendly service.
Respuesta de ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Respuesta de ProCook - Bordon
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
needed a replacement pepper grinder pronto
What better way to find a great selection of salt and pepper grinders than in my local branch of Pro Cook.
The shop was only 5 mins from home and they had a wide selection of what I needed, cheaper and faster than online alternative. The two sales girls were really great at packaging my item and offered me a digital version of my receipt to be emailed, perfect. Thankyou.
19 de abril de 2025
Respuesta de ProCook - Bordon
We are so pleased to hear about your positive experience at our store. It's wonderful to know that you found exactly what you were looking for and that our team was able to provide you with excellent service. We strive to offer a wide selection of products at competitive prices, and we're glad you found our prices to be cheaper than online alternatives. We appreciate your kind words about our sales team, they are dedicated to providing a positive experience for every customer. We're happy you found our digital receipt option convenient and hope you enjoy your new salt and pepper grinders.
Respuesta de ProCook - Bordon
Thank you for your kind words. We're thrilled to hear you found our service enjoyable and helpful. We strive to provide the best possible experience for our customers.
Excellent customer service the young…
Excellent customer service the young lady was articulate, Knowledgeable and helpful very impressed.
17 de abril de 2025
Respuesta de ProCook - Bordon
Thank you for your kind review! We are so pleased to hear that you were impressed with our customer service. We strive to provide our customers with knowledgeable and helpful service, and we appreciate you taking the time to share your positive feedback.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.