The young man who dealt with us was absolutely superb. His knowledge of the products was outstanding, his manner and approach were excellent. At no point was there any pressure to buy, I merely ac... Ver más
Localización
Cambiar localizaciónUnit 8 The Avenue The Lexicon Centre, RG12 1BD Bracknell, GB
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Consulta las opiniones de los clientes
Bought a salt and a pepper mill, had a few issues with them. Spoke to Alison at pro cook customer services, what a lovely lady and sorted issue out to my satisfaction - thank you!
La empresa ha respondido
Super service on a very busy Saturday afternoon . The two staff members who helped us to make choices on pans and knives were so very helpful and knowledgeable - one staff member was still in trainin... Ver más
La empresa ha respondido
The store person was very helpful when we made our selection he helped us to select a block for them very happy with my purchase
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 8 The Avenue The Lexicon Centre, RG12 1BD, Bracknell, Reino Unido
4,7
Excelente
354 opiniones
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Item marked as £19 charged £20
Item marked as £19 charged £20
Couldn’t bothered to go back
Just bad service
29 de mayo de 2026
Respuesta de ProCook - Bracknell
angela
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Chloe
Customer Service Support
Respuesta de ProCook - Bracknell
We're glad you enjoyed our products and found our staff helpful!
Respuesta de ProCook - Bracknell
We appreciate your kind words about our team.
Staff were not very approachable and…
Staff were not very approachable and had little knowledge of products until I found a better member of staff
24 de mayo de 2026
Respuesta de ProCook - Bracknell
We are sorry to read this and will pass your comments over to the store
Respuesta de ProCook - Bracknell
We're happy to hear you love your chopping boards! We appreciate your positive feedback.
The item we purchased is of good…
The item we purchased is of good quality and transaction was handled quickly and efficiently.
16 de mayo de 2026
Respuesta de ProCook - Bracknell
We're so glad you found the item to be of good quality and that your transaction was quick and efficient!
The store person was very helpful when…
The store person was very helpful when we made our selection he helped us to select a block for them very happy with my purchase
6 de mayo de 2026
Respuesta de ProCook - Bracknell
We're so happy to hear our team provided excellent assistance with your selection! We appreciate you sharing your positive experience.
Very helpful staff with great knowledge…
Very helpful staff with great knowledge of your products! I bought a second butter dish as a gift.
Thank you.
7 de mayo de 2026
Respuesta de ProCook - Bracknell
We appreciate you taking the time to share your positive experience! We're so happy to hear that our staff was helpful and knowledgeable, and that you liked our butter dish.
Excellent service
Excellent service. Helped me with queries and friendly atmosphere.
5 de mayo de 2026
Respuesta de ProCook - Bracknell
We're so happy you found our service excellent and our atmosphere friendly! We appreciate your feedback.
Respuesta de ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Respuesta de ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly and helpful service
Friendly and helpful service. We were able to use a knife to test it's sharpness when cutting vegetables.
3 de mayo de 2026
Procook redeemed by Mahesh - Thankyou
Amendment to my original review but I value and appreciate the resolve and the manner of swift & polite communication by Mahesh from the ProCook customer service team - this is what excellent customer service by a high-end retailer looks like (take note Drew from Bracknell store)
I still haven't given the full 5 STARS because the ProCook management should pay attention to the Bracknell store and in particular the staff members like Drew who are rude, unhelpful and do not represent the aftersales service one would expect from ProCook.
2 de mayo de 2026
Opinión espontánea
Respuesta de ProCook - Bracknell
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Great products and great staff.
28 de abril de 2026
Respuesta de ProCook - Bracknell
We appreciate you sharing that our staff and products are great. We are so happy you enjoyed that!
Great stock and layout
Great stock and layout, plus staff are friendly too. We’ve been a couple of times and are pleased with our purchases.
27 de abril de 2026
Respuesta de ProCook - Bracknell
We appreciate you sharing your experience! We're so happy to hear that you were pleased with our stock, layout, and friendly staff and your purchases.
Very helpful staff
Very helpful staff. I looked online first and decided to go to the store to look at the colour and quality of the saucepans. I was not disappointed and bought a set.
23 de abril de 2026
Respuesta de ProCook - Bracknell
We're happy to hear our staff were helpful and that you were pleased with the saucepans' colour and quality. Thank you for purchasing a set and sharing your positive experience!
Friendly welcome
Friendly welcome, staff went the extra mile. Great choice of stock
9 de abril de 2026
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