It’s always a pleasure to visit Pro cook Bracknell. I’ve been a few times recently shopping for my new home. An inspiring collection of products and the team there are always so welcoming and help... Ver más
Localización
Cambiar localizaciónUnit 8 The Avenue The Lexicon Centre, RG12 1BD Bracknell, GB
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Consulta las opiniones de los clientes
The young man who dealt with us was absolutely superb. His knowledge of the products was outstanding, his manner and approach were excellent. At no point was there any pressure to buy, I merely ac... Ver más
Super service on a very busy Saturday afternoon . The two staff members who helped us to make choices on pans and knives were so very helpful and knowledgeable - one staff member was still in trainin... Ver más
La empresa ha respondido
The staff were friendly and informative, providing advice with options when asked. Looking for a kitchen knife and the staff were happy to explain the different types,such as, material, weight, use.... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 8 The Avenue The Lexicon Centre, RG12 1BD, Bracknell, Reino Unido
4,7
Excelente
376 opiniones
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Friendly welcome
Friendly welcome, staff went the extra mile. Great choice of stock
9 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Polite and helpful staff
10 de abril de 2026
Respuesta de ProCook - Bracknell
We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.
The staff were quick and efficient in…
The staff were quick and efficient in processing my shopping items
4 de abril de 2026
Respuesta de ProCook - Bracknell
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our staff provided quick and efficient service.
Its a great place for home appliances.
3 de abril de 2026
Great customer service
Bought a salt and a pepper mill,
had a few issues with them. Spoke to Alison at pro cook customer services, what a lovely lady and sorted issue out to my satisfaction - thank you!
7 de abril de 2026
Respuesta de ProCook - Bracknell
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
We went to the shop in the Lexicon…but had a really long waiting times to be served
We went to the shop in the Lexicon centre and had to wait a really long time to be served.. there was only one assistant on the shop floor who were giving advice to a client, and two more assistants in the back doing stock (apparently). I alerted the assistant in the shop who messaged them to come and even so it took a good 10 minutes before someone appeared to help. Three clients were waiting to be served, as the assistant in the shop was busy with another client. Not a very pleasant shopping experience unfortunately! Hopefully better next time as I love the shop!
6 de abril de 2026
Respuesta de ProCook - Bracknell
We appreciate you taking the time to share your experience. We're sorry to hear about the slow service and long wait at the Lexicon centre. We'll address this with our team to improve customer service and ensure a better shopping experience in the future.
Amazing customer service
The staff were really amazing, and exceptional customer service. My wife and I have been on the hunt for some new pans for a while. The sales person was knowledgeable on products and was able to understand our needs and what we were looking for. We walked out with 4 new frying pans and big smiles on our faces.
4 de abril de 2026
Very good quality products with…
Very good quality products with reasonable prices
31 de marzo de 2026
Good people
25 de marzo de 2026
Respuesta de ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Professional and approachable staff
15 de marzo de 2026
Respuesta de ProCook - Bracknell
We appreciate you letting us know our staff was professional and approachable; it means a lot to our team.
Respuesta de ProCook - Bracknell
We appreciate you sharing that you received professional guidance on our products; it means a lot to us!
Top staff
Staff went the extra mile to bring in an item they did not have in stock
14 de marzo de 2026
The three items I bought were good…
The three items I bought were good value and well made. However the service I got was a bit offhand and not up to the usual standard. Disappointing and almost rude service.
17 de marzo de 2026
The young man i spoke to was extremely…
The young man i spoke to was extremely pleasant and friendly as he explained the different paring knives on display.
15 de marzo de 2026
Service was not great
Service was not great
Plus I purchased the wrong items as I was told false information!!
13 de marzo de 2026
Respuesta de ProCook - Bracknell
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
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