First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
La empresa ha respondido
Localización
Cambiar localizaciónUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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Consulta las opiniones de los clientes
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... Ver más
La empresa ha respondido
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... Ver más
La empresa ha respondido
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, Reino Unido
4,8
Excelente
676 opiniones
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Approachable staff
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the guarantee and so she took my email address and found it. I was ver relieved. And everthing is beautifully presented.
21 de marzo de 2026
Respuesta de ProCook - Bridgend
We're happy to hear our staff was friendly and knowledgeable. It's great to know our colleague was very helpful in finding your previous purchase for the guarantee. We appreciate you noticing how beautifully everything is presented.
Dinner set
The gentle who served us was informative, professional and very helpful
12 de enero de 2026
Respuesta de ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff informative, professional, and helpful.
Respuesta de ProCook - Bridgend
We appreciate you letting us know about our great service and knowledgeable, friendly staff; it means a lot to our team.
Very helpful and knowledgeable 👍
14 de marzo de 2026
Respuesta de ProCook - Bridgend
We appreciate you letting us know our staff was helpful and knowledgeable; we are so happy to hear it.
I had a faulty item
I had a faulty item, exchanged with no problem. Really lovely member of staff
13 de marzo de 2026
Respuesta de ProCook - Bridgend
We're happy to hear that the exchange process for the faulty item went smoothly. We appreciate your positive feedback regarding our staff member!
Respuesta de ProCook - Bridgend
We are so glad you enjoyed your experience with our staff and service. Thank you for your positive feedback; it means a lot to us.
Service was friendly professional…
Service was friendly professional extremely helpful
10 de marzo de 2026
Respuesta de ProCook - Bridgend
We appreciate your positive feedback regarding our friendly, professional, and helpful service; we are so happy you were served well!
Respuesta de ProCook - Bridgend
We appreciate your positive feedback. We are so happy you were pleased with our good quality and affordable products.
My wife and I were very impressed with…
My wife and I were very impressed with the Pro Cook shop. A great selection of products equally impressed with the quality. We will definitely be shopping there again.
8 de marzo de 2026
Respuesta de ProCook - Bridgend
We're so happy to hear that you and your wife were impressed with our shop and the quality and selection of our products. We look forward to you shopping with us again!
Friendly staff
Friendly staff, good idea to have tablet to enter customers email address
2 de marzo de 2026
Respuesta de ProCook - Bridgend
We're glad you enjoyed your experience with our team. It's great to know that you liked our tablet system for email addresses. Thanks for the feedback.
Quality goods and shopping environment.
1 de marzo de 2026
Respuesta de ProCook - Bridgend
We appreciate your positive feedback. We are so happy you liked our quality goods and shopping environment.
Good shopping experience.
It was good to visit the outlet & look at the whole range. Good customer Service, will use again.
3 de marzo de 2026
Respuesta de ProCook - Bridgend
We're happy you enjoyed visiting our outlet and appreciated our range and customer service. We appreciate your positive feedback and look forward to serving you again.
Respuesta de ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our shop well laid out and our staff friendly.
Respuesta de ProCook - Bridgend
We're glad you had a great experience with our customer service. Thank you for your feedback!
Problem resolved
I returned a faulty item and I was able to replace it with something else.
26 de febrero de 2026
Respuesta de ProCook - Bridgend
We're happy to hear that you were able to exchange the faulty item for something else. Thank you for sharing your experience with us!
Respuesta de ProCook - Bridgend
We appreciate your feedback. We are glad you found our knife set a great value and that you are happy with the guarantee offered.
Refused To Honour Guarantee
Make sure you can afford to buy twice.
You’ll buy once, then you’ll buy again to replace the products you already bought because they refuse to honour their guarantees.
Having explained, in GREAT DETAIL, what we would be using the pans for, we were told they would be, “Perfect”.
Well that was not true! The pans were ruined within a few uses. We did not abuse the pans we used them for exactly what they are supposed to be used for.
We complained to customer services. They accepted that we were, “Badly advised”, by their staff but refused to give us new pans under guarantee.
We will never use this company again.
21 de febrero de 2026
Opinión espontánea
Respuesta de ProCook - Bridgend
Thank you for your review, in order for us to look into this further please can you provide the requested details.
GOOD SERVICE
the staff were very helpful in direct me to the products I expressed interest in and the different varieties available
22 de febrero de 2026
Respuesta de ProCook - Bridgend
We appreciate you taking the time to leave us this review! We're so happy to hear that our staff were helpful in guiding you to the products you wanted.
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