The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... Ver más
Localización
Cambiar localizaciónUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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Consulta las opiniones de los clientes
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... Ver más
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... Ver más
Good knowledgeable service but two items on display were not available and unable to be informed when they would be back in stock
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Bargain price fpr set of knives and…
Bargain price fpr set of knives and friendly staff

Respuesta de ProCook - Cheshire
Helpful and attentive staff
Helpful and attentive staff, seemed knowledgeable too.
Product purchased seems good so far

Respuesta de ProCook - Cheshire
Pro Cook Cheshire Oaks and Libby
Visited Pro cook on Tuesday and was helped by a wonderful representative called Libby.
We purchased, pan set, professional knife set & other kitchen utensils.
Libby took the time to demonstrate all the different knife set, so we could make an informed decision on what suited us best. The same with the pans and other purchases.
Libby was incredibly knowledgeable of all Pro cook products, there was no hard sell and she ensured everything we chose was our decision after she explained all pro's and Con's.
Libby is an absolute asset to Pro Cook. She provided an excellent customer experience, she is patient and it's clear she is passionate about what she does. Can't thank her enough and ass such will be recommending Pro Cook and to seek Libby to all my fruends and family.

Respuesta de ProCook - Cheshire
Visited Cheshire Oaks shop
Visited Cheshire Oaks shop. Staff were really professional. Very pleased with my new frying pan

Respuesta de ProCook - Cheshire
granite pans- are FANTASTIC!!
I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the bullet and made the purchase. Everyone that's used them so far in the home has commented on them, "they're really good", "they heat up really quickly compared to the old ones" and my favourite "these pans are ace Mum! I didnt even need oil to fry that egg!"
100% the best pan purchase EVER- so would definitely recommend. 👌🏻👍🏻

Respuesta de ProCook - Cheshire
Great service from the ladies in store
Great service from the ladies in store. Advice was good and we got the perfect product.

Respuesta de ProCook - Cheshire
Will definitely return
Excellent customer service & a lovely shopping experience. The shop was extremely well laid out & the staff were very helpful in helping us find what we needed.

Respuesta de ProCook - Cheshire
Helpful Staff
Straight away I found what I wanted told them how many of each I required.The assistant who served me was very helpful.
Item purchased from Cheshire oaks
Item purchased from Cheshire oaks , excellent, efficient, friendly service,
Friendly staff with good knowledge of…
Friendly staff with good knowledge of products. they were patient and helped me pick the right item
Very knowledgeable staff
Very knowledgeable staff, didn’t over sell and answered all our questions honestly
Helpful but not pushy
I could not see what I was looking for, a member of staff asked if required assistance and was quick to show me where it was and explain features of each option. She stood back, allowing me space to consider for myself. Helpful but not pushy.

Respuesta de ProCook - Cheshire
The salesman understood what I needed…
The salesman understood what I needed and advised which pans met my needs.

Respuesta de ProCook - Cheshire
Really helpful colleague in store…
Really helpful colleague in store knowledgeable and shared info I wasn’t aware of

Respuesta de ProCook - Cheshire
As we have come to expect from ProCook
As we have come to expect from ProCook. The pan was very well made and we have no doubt that it will last forever.
The sales lady was both helpful and knowledgably and the product was competitively priced.

Respuesta de ProCook - Cheshire
Great saucepan
Great saucepan, just what I needed. Non stick is great, weight not too heavy but solid. Doesn't convex which my others used to do and really effected cooking. Very happy with it!

Respuesta de ProCook - Cheshire
I bought a magnetic knife block which…
I bought a magnetic knife block which was damaged on 2 of the corners and a knife set the knifes are brilliant just disappointed about the damage on the knife block as is is black and the damage has made it white

Respuesta de ProCook - Cheshire
1st class service and product
Went and called in precook in Cheshire oaks really impressed with how the helpful the staff were which means a lot and very impressed with the product I bought
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