Tracey was brilliant. She made us so welcome and went out of her way to ensure that we purchased the correct product for our specific needs. We are so pleased that she is now the branch manager. She i... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB
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Consulta las opiniones de los clientes
The shop was well laid out and when we visited we were approached by a very polite saleswoman who asked if we could find what we were looking for and then proceeded to point out a promotion the shop h... Ver más
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... Ver más
La empresa ha respondido
Our second visit to ProCook this time the Doncaster store. We actually searched out this store (55 miles away) as we have none near us after we had had such a good experience at Norwich. We bought a k... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, Reino Unido
4,9
Excelente
745 opiniones
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Happy to purchase another pan with 20%…
Happy to purchase another pan with 20% off.
9 de febrero de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Purchase of kitchen scissors.
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were good but I got the impression that she really didn't know. In which case it would have been better to say that she hadn't heard any feedback regarding those scissors.
5 de febrero de 2026
Respuesta de ProCook - Doncaster
We appreciate your feedback and are glad the staff was helpful. We regret that the information about the scissors was not as insightful as you needed. We will share this with the team to improve product knowledge.
Excellent advice and service in the…
Excellent advice and service in the Doncaster shop. Online order not so good - didn't inform me a particular part of the order was out of stock hence the delay. But overall was dealt with very well when I phoned to find out what was going on.
25 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate your feedback. We're happy to hear that you had a positive experience in our Doncaster shop. We regret that your online order was delayed due to a stock issue and that we didn't communicate this effectively. We will review our processes to improve our service.
Lakeside Doncaster
Great products in store got exactly what we wanted with help and advice from friendly staff.
2 de febrero de 2026
Extremely competent staff
Extremely competent staff offered very good advice on making most suitable pan selection unlike some outlets that will tell you anything for a sale.
1 de febrero de 2026
MIsleading summary on Information card…
MIsleading summary on Information card inside display saucepans. Claimed to be dishwasher safe. When unpacked pans and read the detailed care instructions, washing in dishwasher NOT recommended and should be had washed.
Purchased pans returned.
5 de febrero de 2026
Respuesta de ProCook - Doncaster
We regret the incorrect information about dishwasher safety and the inconvenience this caused. Thank you for bringing this to our attention. We'll review the product details.
Excellent service
Excellent service. Staff very knowledgeable and helpful. Fantastic products. One of the best shops at Lakeside. Would highly recommend to everyone.
3 de febrero de 2026
The staff were very knowledgeable and…
The staff were very knowledgeable and informative, gave explanations on how to use and clean the casserole pan, eg hob to oven temperatures etc
24 de enero de 2026
Very friendly
Very friendly , helpful, professional staff, helped me find just what I wanted
31 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was friendly, helpful, and professional.
Respuesta de ProCook - Doncaster
We're so happy to hear that our staff's knowledge, kindness, and helpfulness stood out to you. Thank you for your positive feedback!
Good quality cookware
Excellent quality! Several products at a discounted price.
29 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate your positive feedback! We're so happy you were satisfied with our excellent quality and discounted prices.
The staff at the Doncaster Branch .were…
The staff at the Doncaster branch were very helpful & exchanged the salt & pepper mills which were faulty (eight years old apparently).
21 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate you letting us know our staff was helpful and had good knowledge! We are so happy to hear it.
Really helpful staff who knowledgeably…
Really helpful staff who knowledgeably answered our questions.
18 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate your positive feedback. We are so happy to hear our staff was helpful and knowledgeable in answering your questions.
Good friendly service and very helpful…
Good friendly service and very helpful with advice
19 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate your positive feedback regarding our friendly service and helpful advice; we are so happy you were pleased!
The Doncaster outlet shop is very well…
The Doncaster outlet shop is very well stocked with realistic prices.
I was impressed by the helpful and pleasant staff. Would happily recommend a visit.
18 de enero de 2026
Respuesta de ProCook - Doncaster
We're so glad to hear that you were impressed with our Doncaster shop's stock and prices. We appreciate your positive feedback regarding our helpful and pleasant staff, and your recommendation.
The staff were very helpful and…
The staff were very helpful and friendly'
Thank you
20 de enero de 2026
I was advised and purchased exactly…
I was advised and purchased exactly what I required, thank you
15 de enero de 2026
Excellent customer service from the…
Excellent customer service from the lady that sold us the mixer, very friendly and professional
18 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent, friendly, and professional service.
Happy shopping experience I like your products for usefulness and…
I like your products for usefulness and style. The staff in the Doncaster store are so friendly and helpful
18 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate you taking the time to share your thoughts! We're so happy to hear that you like our products and that the Doncaster staff are friendly and helpful.
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