The lady who served us went above and beyond what we expected. Having gone to the store with a problem we had, she did everything she could to sort it. Unfortunately they were down to one working till... Ver más
Localización
Cambiar localizaciónUnit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB
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Consulta las opiniones de los clientes
Ordered a replacement Milk Frother and Hot Chocolate Maker by telephone to Doncaster outlet and collected it 5 days later when we were over there. All ready for collection and a most friendly welcome... Ver más
ProCook is a lovely , clean and organised shop, and the service and attention to detail is excellent, so whenever we go to Lakeside we pay them a visit. We may just go in to have a look, but we always... Ver más
La empresa ha respondido
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, Reino Unido
4,9
Excelente
804 opiniones
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Staff were really helpful in helping me…
Staff were really helpful in helping me choose my items
20 de febrero de 2026
Respuesta de ProCook - Doncaster
We appreciate you letting us know our staff was helpful in choosing your items! We are so happy to hear it.
Woke pan
Excellent service Lovely helpful staff Pan i bought lovely to match e literally pans we have Cannot fault
24 de febrero de 2026
Respuesta de ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent service from our helpful staff and liked your pan!
Great range of products and friendly…
Great range of products and friendly helpful and knowledgeable staff
21 de febrero de 2026
Been looking for a certain pancake pan…
Been looking for a certain pancake pan so I was really pleased with the one I bought
22 de febrero de 2026
Respuesta de ProCook - Doncaster
We are pleased you found the pancake pan you were looking for. Thank you for letting us know about your positive experience with our product!
Friendly and helpful staff at Doncaster…
Friendly and helpful staff at Doncaster Lakeside
Product great and reasonably priced
Thank you
19 de febrero de 2026
Respuesta de ProCook - Doncaster
We're happy to hear you found our Doncaster Lakeside staff friendly and helpful, and that you appreciated the great, reasonably priced product. Thank you!
Great product knowledge
The level of product knowledge is incredible. I spent probably 40 minutes with Tracy talking about knives, pans and chopping boards! Left feeling like I’d got the best equipment for my own personal needs.
15 de febrero de 2026
Respuesta de ProCook - Doncaster
We're happy to hear that you found our product knowledge incredible and that the conversation helped you choose the best equipment for your needs. Thank you for your positive feedback!
Respuesta de ProCook - Doncaster
We appreciate you letting us know our assistant was very helpful and polite; it means a lot to our team.
Respuesta de ProCook - Doncaster
We appreciate you letting us know our staff was very helpful and cheerful; it means a lot to our team.
Respuesta de ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and informed.
Excellent products and staff.
17 de febrero de 2026
Respuesta de ProCook - Doncaster
We appreciate your positive feedback regarding our excellent products and staff; we are so happy you are pleased!
We found everything that we wanted with…
We found everything that we wanted with the help of a lovely, friendly shop assistant, nothing was too much trouble for her 😊 💯
16 de febrero de 2026
Respuesta de ProCook - Doncaster
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found everything you wanted with the assistance of our friendly staff.
Fantastic store I definitely recommend!
Went to this store after visiting 3 other kitchen stores looking for a set of pans and I’m so
pleased I did! Lots of choice and the staff member (a young lady) was very helpful and knowledgeable about the products. Will definitely be returning here even though I would need to travel and hour or so to get there! Fantastic!
15 de febrero de 2026
Respuesta de ProCook - Doncaster
We're so pleased to hear you found the perfect pans after visiting other kitchen stores. It's great to know that our staff member was helpful and knowledgeable. We appreciate you considering us for future purchases, even with the travel!
Always like this shop
This was the second time I have used this Pro Cook store at Doncaster.
Very friendly staff, easy to find products, staff very knowledgeable about the items I was buying.
If the pan lasts as long as my others I will be very happy.
15 de febrero de 2026
Respuesta de ProCook - Doncaster
We're happy to hear that you find our Doncaster store helpful, and that our staff are knowledgeable and friendly. We appreciate your positive feedback and hope your new pan serves you well for years to come!
Respuesta de ProCook - Doncaster
We're happy to hear you received excellent customer service from our staff. Thank you for your positive feedback; it means a lot to us!
Pleasant helpful assistant
10 de febrero de 2026
Happy to purchase another pan with 20%…
Happy to purchase another pan with 20% off.
9 de febrero de 2026
Purchase of kitchen scissors.
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were good but I got the impression that she really didn't know. In which case it would have been better to say that she hadn't heard any feedback regarding those scissors.
5 de febrero de 2026
Respuesta de ProCook - Doncaster
We appreciate your feedback and are glad the staff was helpful. We regret that the information about the scissors was not as insightful as you needed. We will share this with the team to improve product knowledge.
Excellent advice and service in the…
Excellent advice and service in the Doncaster shop. Online order not so good - didn't inform me a particular part of the order was out of stock hence the delay. But overall was dealt with very well when I phoned to find out what was going on.
25 de enero de 2026
Respuesta de ProCook - Doncaster
We appreciate your feedback. We're happy to hear that you had a positive experience in our Doncaster shop. We regret that your online order was delayed due to a stock issue and that we didn't communicate this effectively. We will review our processes to improve our service.
Lakeside Doncaster
Great products in store got exactly what we wanted with help and advice from friendly staff.
2 de febrero de 2026
Extremely competent staff
Extremely competent staff offered very good advice on making most suitable pan selection unlike some outlets that will tell you anything for a sale.
1 de febrero de 2026
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