The shop assistant was extremely helpful and friendly and up beat late on a quiet bank holiday afternoon! Cheese knife set is excellent and great value
Localización
Cambiar localización7 South Street, DT1 1BL Dorchester, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... Ver más
La empresa ha respondido
I like not being hassled. When I needed some advice the staff were very very helpful and really willing to help me decide on my purchase of lovely new cutlery. They opened the boxes allowing me to fe... Ver más
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
7 South Street, DT1 1BL, Dorchester, Reino Unido
4,8
Excelente
733 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
helpful staff
it was quite a busy shop but staff still were able to answer questions...
14 de diciembre de 2025
Respuesta de ProCook - Dorchester
We're happy to hear that our staff was helpful, even during a busy time. We appreciate your positive feedback and your recognition of our team's efforts.
Friendly staff
Friendly staff, good range of products, shop is well laid out, good offers.
13 de diciembre de 2025
Good service a helpful chap was…
Good service a helpful chap was serving. A nice Xmas discount as well!
12 de diciembre de 2025
Respuesta de ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our products.
The Dorchester team are amazing
The Dorchester team are amazing! I had a problem with the delivery company messing me around, they sorted it out and change the company, I had my product within the next 2 days.
Thank you so much for your quick response and kind phone manner.
19 de noviembre de 2025
Respuesta de ProCook - Dorchester
We're happy to hear that we could resolve the delivery issue and get your product to you quickly. Thank you so much for your positive feedback and kind words.
Extremely helpful staff
Extremely helpful staff. I have a problem with one of my Saucepans leaking water onto the hob after being in the dishwasher. The staff member explained how I could get it replaced and that you have my purchasing history on the computer. I bought the saucepans online so she checked where my nearest shop was (Spalding).
20 de noviembre de 2025
Respuesta de ProCook - Dorchester
We're happy to hear that our staff was so helpful! It's great to know the information about replacing your saucepan and locating your nearest shop was useful. Thank you for your positive feedback.
Helpful pleasant staff.
20 de noviembre de 2025
Respuesta de ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent customer service.
Excellent customer service.
I wanted to buy a good quality knife set
Staff were extremely knowledgeable and helpful
Being able to handle and chop vegetables,to compare was excellent.
19 de noviembre de 2025
Respuesta de ProCook - Dorchester
We're delighted to hear about the excellent customer service you experienced. It's great to know our staff were knowledgeable and helpful when you wanted to buy a knife set, and that you were able to compare them.
I unsubscribed but yiu did not take it…
I unsubscribed but yiu did not take it into account.
I never knowingly subscribed and have no desire to continue getting emails from you
15 de noviembre de 2025
Respuesta de ProCook - Dorchester
Thank you for your review. We'll investigate why you're still receiving emails and correct it right away.
Respuesta de ProCook - Dorchester
We're happy to hear that you found what you needed! Thank you for your positive feedback; we appreciate it.
Friendly and helpfull service
18 de noviembre de 2025
Respuesta de ProCook - Dorchester
We appreciate you taking the time to leave us a review. We are so happy you found our service friendly and helpful.
Very helpful staff and good stock
13 de noviembre de 2025
Respuesta de ProCook - Dorchester
We appreciate your positive feedback regarding our helpful staff and good stock; we are so happy you enjoyed them!
Quality Assured
Was assured of the quality of purchased product by the assistant, particularly in that I was able to register my guarantee on such products there and then,
16 de noviembre de 2025
Respuesta de ProCook - Dorchester
We're so glad to hear that you were assured of the product's quality and that you were able to register your guarantee immediately. We appreciate your positive feedback!
A really friendly gentleman served us
A really friendly gentleman served us, asked if we needed help but let us browse without harassing us.
13 de noviembre de 2025
Respuesta de ProCook - Dorchester
We're happy to hear that you appreciated our team member's friendly service and attentiveness! Thank you for your positive feedback and for taking the time to share your experience.
Beautiful shop and excellent customer…
Beautiful shop and excellent customer service.
13 de noviembre de 2025
Respuesta de ProCook - Dorchester
We appreciate your positive feedback! We are so glad you enjoyed our beautiful shop and excellent customer service.
Always a positive experience in Pro…
Always a positive experience in Pro Cook in Dorchester the staff are very friendly and helpful.
14 de noviembre de 2025
Respuesta de ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you consistently have a positive experience and find our staff friendly and helpful.
Excellent customer service
Always lots of help available from friendly staff who know their stuff!
14 de noviembre de 2025
Respuesta de ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear our friendly staff were helpful and knowledgeable.
Fantastic shop
Fantastic shop, great range of products well laid out.
Helpful staff. Impresssive.
14 de noviembre de 2025
Respuesta de ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our product range and found our staff helpful.
Very helpful staff and accommodating when collecting our purchase
Very helpful staff
11 de noviembre de 2025
Respuesta de ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Amazing customer service
I went to the Procook store in Dorchester, and the young lady in there was amazing.
She was very friendly and knowledgeable, and went out of her way to let me demo some knives and answer my many questions.
I went in for browse,but left happy with £170 worth of kitchen tools.
I will definitely be shopping there again.
10 de noviembre de 2025
Respuesta de ProCook - Dorchester
We're happy to hear that you had such a positive experience in our Dorchester store. We appreciate your kind words regarding our team member's knowledge and helpfulness. It's great to know you found what you needed and we look forward to seeing you again.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.