I popped in on 18/10/26 to purchase some new kitchen scissors. Nice clean well laid out store and most importantly i was greeted with a smile and dealt with with 10/10 customer service from the you... Ver más
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Consulta las opiniones de los clientes
Excellent Service from the staff member. I was asked if I needed assistance viewing kitchen knives in their cabinet. I explained what I was looking for and the staff member went through the various... Ver más
The Eastbourne store was beautifully laid out with a fantastic selection of tempting products. The staff member was very informative. I bought a stunning Acacia wood tray with handles as a present for... Ver más
The gentleman who served me went out of his way to explain about the product I purchased and as it was a knife put it in the accompanying box and wrapped it appropriately very good service polite and... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, Reino Unido
- 01323 385786
4,9
Excelente
277 opiniones
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Competitive prices
Competitive prices. Lovely shop well laid out wide alleys for wheelchairs etc
1 de abril de 2026
The staff were not completely familiar…
The staff were not completely familiar with what they were selling. I would have bought the vegetable chopper if they’d been more confident about how to use it.
1 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Delighted with purchase of Malmo…
Delighted with purchase of Malmo tableware - one side plate was chipped but staff were quick to exchange. Planning to visit again to have a look at more items.
28 de marzo de 2026
Respuesta de ProCook - Eastbourne
We're happy to hear that you're delighted with your Malmo tableware! We're also glad our staff were quick to help with the chipped plate. We appreciate your visit and hope to see you again soon.
sales assistant were very helpful
30 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate your positive feedback; we are so happy our sales assistants were very helpful to you!
Friendly honest new what he was taLking…
Friendly honest new what he was taLking about good customer service
30 de marzo de 2026
Excellent shop
Helpful staff. Was able to purchase item had been after for a long time. . Stylish and a good price. Lovely shop
29 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and you found what you were looking for at a good price.
Shop staff friendly and helpful
29 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate your positive feedback that our shop staff was friendly and helpful; we are so happy you enjoyed that!
Brilliant customer service
Brilliant customer service, the attendant was very helpful and very engaging making the whole shop a very pleasant experience
28 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received brilliant customer service and a pleasant experience.
Amazing customer service
Amazing customer service. Enjoyable easy experiance. Highly recomend
27 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate you sharing that our products look good and that you enjoyed our great shop and service. It means a lot to our team!
Ok right some prices is to high for my…
Ok right some prices is to high for my level;And today i like to buy some cutlery I spoke to the person to work inside and very expensive
25 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate your feedback and regret that our pricing didn't meet your expectations for cutlery. Please sign up to our newsletters as we do have some fabulous offers throughout the year.
Friendly helpful knowledgeable staff…
Friendly helpful knowledgeable staff member.
22 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate you letting us know about our friendly, helpful, and knowledgeable staff; it means a lot to our team.
Helpful and friendly staff
Helpful and friendly staff. Attentive without being intrusive.
21 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff helpful and attentive.
Good customer service.
The staff are knowledgeable and attentive. Good customer service.
22 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our knowledgeable staff and customer service.
Very helpful staff in the store
Very helpful staff in the store, ensured I got just what I needed
19 de marzo de 2026
Respuesta de ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and you got just what you needed.
Service was excellent
Service was excellent. I was able to see a demonstration of the knives first.
16 de marzo de 2026
Respuesta de ProCook - Eastbourne
We're glad you enjoyed your experience and found the service to be excellent. We appreciate you taking the time to share your positive feedback.
Great service
Great service !
The staff in Eastbourne were very helpful and knowledgable , friendly and patient with helping me choose the best combination of pans/ steamers for my needs. Very grateful - thank you!
13 de marzo de 2026
Respuesta de ProCook - Eastbourne
We're happy to hear that you received great service! It's wonderful that the Eastbourne team were helpful, knowledgeable, friendly, and patient in helping you choose the best combination of cookware for your needs. We appreciate your gratitude!
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