ProCook - Lakeside Opiniones 

831
TrustScore: 5 sobre 5

4,8

Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.

Valorada con 5 estrellas sobre 5

The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... Ver más


Información sobre la empresa

  1. Tienda de suministros de cocina

Escrito por la empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito por la empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Información de contacto

  • Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

831 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(831)

25.592 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Love this shop!

Found exactly what I was looking for. Staff helpful and friendly. Good shopping experience. 😊

24 de enero de 2026
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Respuesta de ProCook - Lakeside

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you were looking for and that our staff were helpful.

Valorada con 5 estrellas sobre 5

Excellent quality products

We chose this company for its high end quality products which are priced accordingly and there was plenty of choice. We were given great advice from the assistant who was extremely knowledgeable and demonstrated the product as well as allowing us to use the product.

18 de enero de 2026
Logotipo de ProCook - Lakeside

Respuesta de ProCook - Lakeside

We're happy to hear that you found high-end quality products with plenty of choice. We appreciate that the assistant was knowledgeable, demonstrated the product, and allowed you to use it.

Valorada con 5 estrellas sobre 5

Absolutely perfect transaction

I've just bought a beautiful set of knives from your Thurrock Lakeside branch, although I love the knives, without doubt the best thing about my purchase was the staff member who served me, she was so helpful, I wanted to feel the knives and try them out, she really couldn't have been more obliging, her product knowledge was also 1st class, I'm actually planning a 2nd visit purely based on todays experience.
Although in the modern world online shopping is convenient, todays store visit proved that in-store shopping is still king.
(I really feel the staff member needs recognition)

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A good experience.

The staff at this store are friendly ,informative and nothing was too much trouble. They are an asset and a credit to the ProCook name.

16 de enero de 2026
Valorada con 3 estrellas sobre 5

Found the same item for half the price…

Found the same item for half the price in 2 other retailers same day. Item ok and staff polite

18 de enero de 2026
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Respuesta de ProCook - Lakeside

Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the pricing. Just to clarify, we don’t sell our products through third-party retailers. We really appreciate your feedback and hope you’ll consider visiting us again in the future.

Valorada con 5 estrellas sobre 5

The staff were very helpful and…

The staff were very helpful and friendly. They were also knowledgeable regarding our specific purchase.

15 de enero de 2026
Logotipo de ProCook - Lakeside

Respuesta de ProCook - Lakeside

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Valorada con 4 estrellas sobre 5

Good service

Good service, gave me exactly what i asked for. Quick and easy

15 de enero de 2026
Logotipo de ProCook - Lakeside

Respuesta de ProCook - Lakeside

We appreciate you taking the time to leave us this great review! We are so happy to hear our service was quick, easy, and gave you what you asked for.

Valorada con 4 estrellas sobre 5

It was ok

It was ok. Didn’t have what I wanted

10 de enero de 2026
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Respuesta de ProCook - Lakeside

We appreciate your feedback and are sorry we did not have your desired item.

Valorada con 5 estrellas sobre 5

Very friendly and helpful staff.

Very friendly and helpful staff.
I ordered an item which came the next day the staff called me and left a message to say it was in store, very easy to do this.

14 de enero de 2026
Logotipo de ProCook - Lakeside

Respuesta de ProCook - Lakeside

We're so glad to hear that you found our staff friendly and helpful. We appreciate that we were able to fulfill your order quickly and communicate effectively. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

The person we saw in store was really…

The person we saw in store was really helpful

7 de enero de 2026
Logotipo de ProCook - Lakeside

Respuesta de ProCook - Lakeside

We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful.

Valorada con 5 estrellas sobre 5

lakeside

I always go to the lakeside branch,
The staff are very helpful and friendly.
And the products are amazing!

11 de enero de 2026
Logotipo de ProCook - Lakeside

Respuesta de ProCook - Lakeside

We're happy to hear you enjoy visiting our Lakeside branch. We appreciate your positive feedback regarding our helpful and friendly staff and amazing products!

Valorada con 4 estrellas sobre 5

First time visiting this store

First time visiting this store, and the staff was really helpful and polite. The products are really good too! Brought some new kitchen knives and would defo return to buy again.

10 de enero de 2026
Logotipo de ProCook - Lakeside

Respuesta de ProCook - Lakeside

We're happy to hear that our staff was helpful and polite during your first visit! We're glad you find our products good and appreciate you purchasing our kitchen knives. We look forward to your return!

Valorada con 3 estrellas sobre 5

I couldn't work out why the shop…

I couldn't work out why the shop assistant insisted on my email address, to register the receipt, as she put it. I really did not want follow up emails from your company.

10 de enero de 2026
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Respuesta de ProCook - Lakeside

We’re really sorry for any inconvenience caused. If you’d like to unsubscribe, just click the “unsubscribe” link at the bottom of any of our emails.

Valorada con 5 estrellas sobre 5

The customer service was excellent

The customer service was excellent, the assistant at lakeside explained the benefits of the cookware I was after and this helped me make an informed choice. Very pleased with my purchase!

9 de enero de 2026
Logotipo de ProCook - Lakeside

Respuesta de ProCook - Lakeside

We're happy to hear the assistant at Lakeside provided excellent customer service by explaining the cookware's benefits, which helped you make an informed choice. We appreciate your purchase and positive feedback!

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