Range of products for induction hobs (and other) from entry level (bottom clad, cheaper) to pro (fully clad, more expensive). Do your research beforehand as the staff don't necessarily know / have ex... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 4B, Teesside Shopping Park, TS17 7BW Stockton-On-Tees, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Staff at Teesside Park Pro Cook were so helpful as I wasn’t sure which pan I wanted. Chose a wedge wood blue cast iron frying pan as I needed it to be oven safe. The pan is heavy but perfect annd wash... Ver más
unfortunately the shop was closing down at Teesside park so didn’t have much stock left. The staff were very pleasant & helpful. Over the years I have bought lots of items from pans to a gadget to o... Ver más
I had an excellent experience in ProCook. I was served by the Manager of the store (I think she was called Sarah) who was incredibly knowledgeable and helpful and we had a good chat! She balance my ne... Ver más
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 4B, Teesside Shopping Park, TS17 7BW, Stockton-On-Tees, Reino Unido
4,8
Excelente
796 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent Customer Service
Excellent Customer Service - Staff were very helpful, very professional, nothing too much trouble. Very approachable. Would highly recommend this branch.
16 de enero de 2026
Great new pan set
Dionne in the Teesside store was so professional, knowledgeable & helpful. I was really pleased with my new pan set.
18 de enero de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I wanted a new milk pan and had looked…
I wanted a new milk pan and had looked online and seen one I liked however the staff in the shop couldn’t find it but checked and explained it was a new pan and expected in the following week.
Once I explained that I live 45 mins away she ordered it online and had it delivered directly to my house.
The staff are so friendly knowledgeable but best of all not pushy to buy
The pan is great exactly what I wanted
9 de enero de 2026
Respuesta de ProCook - Teesside
We're happy to hear that you had such a positive experience with our team! We appreciate that they were able to order the milk pan for you and have it delivered to your home. Thank you for your kind words about our staff and your purchase!
A friendly store
The staff member I approached was knowledgeable and able to assist me with my choice. The store was clean and inviting. Not every item had a price displayed and I had to inquire but was assisted speedily
15 de enero de 2026
Respuesta de ProCook - Teesside
We're happy to hear that our staff member was knowledgeable and helpful with your selection. We appreciate your feedback regarding the pricing and are glad you were assisted quickly. We're also glad you found the store clean and inviting!
Nice shop could be more of a range of…
Nice shop could be more of a range of utensils and kitchen gadgets. Staff quite pleasant could of done with a smile of the lady who served us
14 de enero de 2026
Respuesta de ProCook - Teesside
We're glad you enjoyed your visit! We appreciate your feedback regarding our range of utensils and kitchen gadgets. We will also address the staff's friendliness to ensure a better experience.
Staff was very polite and knowledgeable…
Staff was very polite and knowledgeable and also very happy to help
14 de enero de 2026
Respuesta de ProCook - Teesside
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was polite, knowledgeable, and helpful.
Staff at the shop are very helpful and…
Staff at the shop are very helpful and nothing is too much trouble- thank you
11 de enero de 2026
Respuesta de ProCook - Teesside
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff were helpful to you.
Respuesta de ProCook - Teesside
We appreciate your positive feedback regarding our lovely, helpful staff and great prices; we are so happy you enjoyed them!
Respuesta de ProCook - Teesside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was knowledgeable.
Helpful friendly staff
5 de enero de 2026
Respuesta de ProCook - Teesside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful polite staff
5 de enero de 2026
Respuesta de ProCook - Teesside
We appreciate you letting us know our staff was helpful and polite; it means a lot to our team.
Excellent service...good quality…
Excellent service...good quality product knowledge, and a very helpful member of staff. Thank you
5 de enero de 2026
Respuesta de ProCook - Teesside
We're glad you enjoyed your experience. It's wonderful to hear that our team member's product knowledge and helpfulness stood out. Thank you for your positive feedback!
Purchased an oven tray with a ten year…
Purchased an oven tray with a ten year guarantee. Used once and already has two scratches on it. Not good quality. Will be returning it to the store for a full refund.
17 de diciembre de 2025
Respuesta de ProCook - Teesside
We're sorry the oven tray scratched after only one use; that is not the quality we expect. Thank you for bringing this to our attention.
Respuesta de ProCook - Teesside
We appreciate you taking the time to leave us this great review. We are so happy you found what you wanted and that our staff were lovely.
Great service at Teesside store
Really helpful staff. Couldn't do enough to ensure we got what we wanted. Great advice. Thank you Dionne and Michael.
16 de diciembre de 2025
Opinión espontánea
Respuesta de ProCook - Teesside
We're happy to hear that our team was so helpful and provided great advice. We appreciate you taking the time to share your positive experience!
Staff members super friendly and helpful
15 de diciembre de 2025
Respuesta de ProCook - Teesside
We appreciate your positive feedback; we are so happy to hear that our staff members were friendly and helpful to you.
Very helpful staff helped me find my…
Very helpful staff helped me find my item straight away.
13 de diciembre de 2025
Respuesta de ProCook - Teesside
We appreciate your positive feedback! We are so happy to hear our staff was helpful and you found your item quickly.
Unfortunately wouldn’t accept my facial…
Unfortunately wouldn’t accept my facial recognition on line so had to go to shop to buy knives for a Xmas pressent
14 de diciembre de 2025
Respuesta de ProCook - Teesside
We appreciate your feedback and are sorry the facial recognition didn't work for your online purchase. We'll investigate so the experience is smoother next time.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.