I have visited Procook stores in various locations and always found them well organised and the staff friendly. Of course, the main reason for shopping there is the quality of their stock. Having rec... Ver más
Localización
Cambiar localizaciónUnit 306-307 Trentham Garden, Trentham Estate, Stone Road, ST4 8JG Trentham, Stoke-on-Trent, GB
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Consulta las opiniones de los clientes
Visited our nearest outlet at Trentham as always great staff very friendly and helpful great to browse around without any pressure. Made our purchases and as usual delighted with them. Highly recommen... Ver más
We decided to update some of our kitchen ware, and chose items from your shop in Trentham. The two assistants were very helpful and polite, really good service without being too intrusive
We always have a walk around your shop when we’re in trentham and this time we found something of interest, the staff were well informed and helpful. The products are good quality and reasonable pri... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
Unit 306-307 Trentham Garden, Trentham Estate, Stone Road, ST4 8JG, Trentham, Stoke-on-Trent, Reino Unido
4,8
Excelente
798 opiniones
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de ProCook - Trentham
We appreciate your positive feedback; we are so happy you found our display lovely, our prices fair, and our customer service good.
I loved this shop
I loved this shop , i was visiting the area , staff were very helpful and friendly
16 de marzo de 2026
Problem free return of 1 product from…
Problem free return of 1 product from batch of 2 for refund.
I had ordered 2 frying pans the same size & decided I only needed one.
Refund back to my credit card processed within 3 working days.
I ordered 2 smaller frying pans from Procook online (to take advantage of time-limited discount) before returning the unwanted frying pan to Trentham store.
I would definitely order from Procook again.
5 de marzo de 2026
All go/od
Polite , helpful and informed staff. Wide range. And decent prices all good
8 de marzo de 2026
Staff friendly,helpful and knowledgeable
4 de marzo de 2026
Respuesta de ProCook - Trentham
We appreciate you letting us know our staff was friendly, helpful, and knowledgeable; it means a lot to our team.
Staff not very friendly in fact grumpy…
Staff not very friendly in fact grumpy didn’t engage in conversation
3 de marzo de 2026
Respuesta de ProCook - Trentham
Thank you for your review, we will pass this over to the store to investigate.
Very good products helpful staff
3 de marzo de 2026
Respuesta de ProCook - Trentham
We appreciate your positive feedback regarding our very good products and helpful staff; we are so happy you enjoyed them!
The young assistant was extremely…
The young assistant was extremely helpful, and I found everything I needed
Plus the 20% gave me the opportunity to purchase more
3 de marzo de 2026
Respuesta de ProCook - Trentham
We're so happy the assistant was helpful and you found everything you needed! We appreciate you taking advantage of the promotion and purchasing more.
Good advice
3 de marzo de 2026
Respuesta de ProCook - Trentham
We're happy to hear that you had a good experience with our customer service. Thank you for your positive feedback!
Everyone was very helpful and the range…
Everyone was very helpful and the range of good quality products was impressive
27 de febrero de 2026
Respuesta de ProCook - Trentham
We appreciate you sharing your thoughts! We are so happy to hear that you found our staff helpful and were impressed with our products' quality.
Respuesta de ProCook - Trentham
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Respuesta de ProCook - Trentham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Friendly service
Friendly service. Asked for an item I couldn't find to see if they stocked it. Unfortunately they didn't but were helpful and attentive
23 de febrero de 2026
Respuesta de ProCook - Trentham
We appreciate you taking the time to share your experience. We're glad our team was helpful and attentive during your visit, even though we didn't have the item you were looking for.
The assistant advised me of the offer…
The assistant advised me of the offer for 3 utensils which was really useful.
22 de febrero de 2026
Respuesta de ProCook - Trentham
We're happy to hear that the assistant's advice about the utensils offer was useful for you. Thank you for sharing your positive experience with us!
Good selection of cooking equipment and…
Good selection of cooking equipment and lovely service.
21 de febrero de 2026
Respuesta de ProCook - Trentham
We appreciate you taking the time to leave us this great review. We are so happy you enjoyed our equipment and service.
The staff were very helpful
17 de febrero de 2026
Respuesta de ProCook - Trentham
We appreciate you letting us know that our staff was helpful. We are so happy about your positive feedback!
Good quality appliance
14 de febrero de 2026
Respuesta de ProCook - Trentham
We appreciate your purchase, and we hope our product meets your expectations and serves you well. Thank you for your feedback.
Respuesta de ProCook - Trentham
We appreciate you letting us know our staff was friendly, helpful, and quick; it means a lot to our team.
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