The guidance and help we were offered at the Truro branch when buying kitchen knives was superb. We were not rushed with the purchase and given every opportunity to try the knives out on their choppin... Ver más
Localización
Cambiar localización2-3 Pydar Street, TR1 2AR Truro, GB
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Consulta las opiniones de los clientes
Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... Ver más
La empresa ha respondido
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... Ver más
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
2-3 Pydar Street, TR1 2AR, Truro, Reino Unido
4,9
Excelente
985 opiniones
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Helpful and friendly Customer Service
6 de abril de 2026
Respuesta de ProCook - Truro
We appreciate your positive feedback regarding our helpful and friendly customer service; it means a lot to our team.
Bought a new wok
I went into the shop. The sales assistant came over and I asked which is the best wok. I chose one, went to the till and paid, but got 20% off, ( which brought it back to the price advertised online).
The assistant got me the wok, we had a chat about which oils to use, and then I left with my new shiny wok.
Job done
27 de marzo de 2026
Respuesta de ProCook - Truro
We're glad you enjoyed your shopping experience and found the perfect wok! It's great to hear that the sales assistant was helpful and you got a discount. Thank you for your positive feedback.
Really approachable staff
Really approachable staff. Good knowledge and explain things properly.
29 de marzo de 2026
Knowledgeable and friendly staff
Knowledgeable and friendly staff, good advice, lovely product.
31 de marzo de 2026
A lovely shopping experience
The ladies in the Truro branch were very cheerful, helpful and charming. It was a pleasure to shop.
31 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found the staff cheerful, helpful, and charming.
Respuesta de ProCook - Truro
We appreciate you sharing that our staff was lovely and helpful and that you liked our good products at reasonable prices!
Clearance prices & quality were…
Clearance prices & quality were amazing. Thank you. 🙏 staff were professional & environment was exceptional.
30 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were pleased with our clearance prices, quality, and environment.
The staff was super helpful and I found…
The staff was super helpful and I found exactly was I was looking for. Thank you 😊
29 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and you found what you were looking for.
Respuesta de ProCook - Truro
We appreciate you letting us know our staff was polite, friendly, and knowledgeable; it means a lot to our team.
The young lady we served us courteous…
The young lady we served us courteous and knowledgeable
28 de marzo de 2026
Really helpful and knowledgeable staff
Really helpful and knowledgeable member if staff.
26 de marzo de 2026
Staff are always so helpful nothing is…
Staff are always so helpful nothing is ever a problem fantastic customer service
25 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff are always helpful and provide fantastic customer service.
Lovely shop and helpful staff member
Lovely shop and helpful staff member. Very happy with my purchases.
19 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our lovely shop and helpful staff.
very help full
14 de marzo de 2026
Respuesta de ProCook - Truro
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful staff
The assistant was knowledgeable and very helpful in giving us different options for the product we were looking for
17 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant was knowledgeable and helpful in providing options.
You really couldn’t ask for better…
You really couldn’t ask for better customer service everyone is such a delight and so helpful
21 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our customer service delightful and helpful.
Courtesy and helpfulness
Courtesy and helpfulness, spent time showing me all the options available.
19 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear about the courtesy and helpfulness you experienced!
The assistance were so knowledgeable…
The assistance were so knowledgeable and helpful
18 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you letting us know our assistants were knowledgeable and helpful; it means a lot to our team.
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