The guidance and help we were offered at the Truro branch when buying kitchen knives was superb. We were not rushed with the purchase and given every opportunity to try the knives out on their choppin... Ver más
Localización
Cambiar localización2-3 Pydar Street, TR1 2AR Truro, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... Ver más
La empresa ha respondido
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... Ver más
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito por la empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Información de contacto
2-3 Pydar Street, TR1 2AR, Truro, Reino Unido
4,9
Excelente
985 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de ProCook - Truro
We appreciate you sharing that you enjoyed our excellent products and that our staff was lovely and helpful; it means a lot to our team!
Staff knowledge & engagement
15 de marzo de 2026
The lady that served me was really…
The lady that served me was really helpful and very pleasant
17 de marzo de 2026
Respuesta de ProCook - Truro
We appreciate you letting us know our staff member was helpful and pleasant; it means a lot to our team! We are so happy to hear it.
Attentive staff. Staff were very attentive and offered…
Staff were very attentive and offered advice regarding use of and taking care of the product.
8 de marzo de 2026
Fantastic customer service at Truro
Fantastic customer service at Truro. Spoke to a lovely young lady who was very knowledgeable about the knives I purchased, advised about sharpening them and looking after them. Ended up buying a sharpening told and block to keep knives in. Will definitely be going in again.
5 de marzo de 2026
Respuesta de ProCook - Truro
We're happy to hear that you had such a positive experience in Truro. We appreciate your kind words about our team member's expertise and helpful advice regarding knife care. Thank you for your purchase and we look forward to your next visit.
Respuesta de ProCook - Truro
We appreciate your positive feedback regarding our superb customer service and great product; we are so happy you are pleased!
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff knowledgeable and friendly.
Respuesta de ProCook - Truro
We appreciate your positive feedback. We are so happy you were pleased with our products and staff.
Extremely helpful
The lady who served me went out of her way to make me feel comfortable as I have Parkinson’s and was looking for knives that I could cope with.
1 de marzo de 2026
Respuesta de ProCook - Truro
We're happy to hear that our team member made you feel comfortable and assisted you in finding suitable knives. Thank you for sharing your positive experience!
Staff were friendly & helpful
Staff were friendly & helpful. Products very good quality & reasonably priced. It is our "go to" store for anything to do with kitchen appliances & accessories.
24 de febrero de 2026
Very helpful and courteous staff
Very helpful and courteous staff. Nothing was to much trouble.
A credit to the company.
27 de febrero de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff courteous and helpful.
Very polite and charming staff
Very polite and charming staff. Great service and knowledge makes choices that much easier!
27 de febrero de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff polite and that our service made things easier.
Respuesta de ProCook - Truro
We appreciate your kind words! We are so glad our staff could be of assistance to you; thank you for your feedback.
Respuesta de ProCook - Truro
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
So helpful
So helpful. I bought , by mistake, the wrong size of loaf tin. I realised my mistake as soon as I got home. I emailed the shop and they have put the correct size aside for me.
There is a good selection of things in the shop, I also bought an "eco" frying pan, so far I am very pleased with it.
24 de febrero de 2026
Respuesta de ProCook - Truro
We're happy to hear that our team was so helpful in correcting the loaf tin size. We're also glad you are pleased with the eco frying pan. Thank you for your positive feedback and for shopping with us!
Found what i went in for & had service…
Found what i went in for & had service with a smile 😃
21 de febrero de 2026
Respuesta de ProCook - Truro
We're happy to hear that you found what you needed and had a positive experience with our service. Thank you for your feedback!
The very chatty and helpful employee
The very chatty and helpful employee.
Such a great shame that all your products are made in China. I thought UK was retooling and getting back our industries. Can UK not make a cooking pot? a saute pan? Pepper or salt mills?.... On a positive note the store is nicely laid out. And staff lovely. Just consider the sticker shock of "Made in .....
23 de febrero de 2026
Its a very nice shop
Its a very nice shop. The staff are very helpful and kind. In centre of Truro.
22 de febrero de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to share your experience. We're so glad to hear that you found our staff helpful and kind in our shop.
Knowledgable staff and good range of…
Knowledgable staff and good range of products from which to choose. Helpful guidance with no pressure, with encouraging hints how to use pan
23 de febrero de 2026
Respuesta de ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff knowledgeable and helpful and liked our range of products.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.