Exceptional experience with the team. Professional and also friendly and helpful. Timeframe was very efficient with funds in our account very quickly once we had completed everything required. Than... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
the level of communication and being professional at what they do leaves Prospa and its staff at the very peak of the finance mountain. Thankyou, Jeff and Derek we love your work. We really apprec... Ver más
La empresa ha respondido
The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... Ver más
I requested $30k but was approved $18k. This was disappointing. Our small business has produced consistent profit for 3 years so we would not enter into any commitment we would not either service or r... Ver más
Información sobre la empresa
Escrito por la empresa
Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.
Business loans made easy.
Escrito por la empresa
Información de contacto
The Mezzanine Floor, 19-21 Como Street, Takapuna, 0622, Auckland , Nueva Zelanda
- 0800 005 797
- info@prospa.co.nz
- www.prospa.co.nz
4,5
Excelente
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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The promptness of your loan application…
The promptness of your loan application process is very appreciated.
2 de enero de 2025
Opinión espontánea
Respuesta de Prospa New Zealand
Hi David, thanks for your positive feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa
So easy
So easy, so quick and super professional. My bank still hasn’t responded after numerous prompts.
The follow up and automation is superb.
13 de diciembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Jason, we really appreciate you taking the time out to share your experience with us!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you! Team @ Prospa
Hassle free application process and…
Hassle free application process and timely response. This credit facility helped me immensely with cash flow over Christmas holiday period
11 de diciembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi William, thanks for your amazing feedback. We love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you for choosing Prospa! team @ Prospa
Prospa was so helpful & excellent customer service
Right from the start Prospa were efficient and their customer service was excellent, very easy and simple application, and they kept us in the loop through the whole process, there was no chasing up needed.
Would definitely recommend them!!
11 de diciembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Michelle,
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you for this amazing feedback. Team @ Prospa
Fast process and good customer services
Very fast process , good exprience with team prospa
29 de noviembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thanks for your feedback! Kind regards, team @ Prospa
Communication & Efficiency
Excellent Communication, Prompt service and Efdective Application process that was clear Simple & direct
Application & Payout - Seamless
Thanks
27 de noviembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Dipak, thanks for this amazing feedback!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Beware of the great job they have done…
Beware of the great job they have done building a reputable-looking brand. These guys are nothing more than a bottom feeding loan-shark business.
I am a small business owner and took out a small loan to help with cashflow in the early stages of my business.
I missed a payment - my bad, but paid it the next day. From that day on at least 25% of my weekly payment was going to penalty fee's.
They never informed me my account was in arrears, due to arbitrary fee's on a payment made one day late.
Completely predatory. For a business that markets themselves as on the side of small business owners, all they're doing is waiting for you to trip over and to come in and capitalise on hidden fee's.
28 de noviembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Nick,
We take these comments very seriously. If there's been a misunderstanding or an issue, please reach out to us directly. We're committed to addressing concerns promptly.
If there's anything specific that has led to this perception, please let us know by emailing us via assistance@prospa.com, so we can investigate.
Kind regards, Team @ Prospa
Very efficient and friendly service…
Very efficient and friendly service from Lou Mose! The decision was made within 24 hours with less paperwork than I expected. Thank you to the team!
22 de noviembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Angelo,
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Lou is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind regards, team @ Prospa
"I had an amazing experience with…
"I had an amazing experience with Prospa! The team was incredibly efficient and made the entire process so smooth and stress-free. A special thank you to Ilia, who was an absolute pleasure to work with. Ilia’s professionalism, friendliness, and attention to detail truly stood out, and I couldn’t be happier with the level of service I received. Thank you, Prospa, for setting such a high standard!"
13 de noviembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Nico,
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Ilia is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind regards, team @ Prospa
Great Service
Speedy response, personalised service and easy to talk to
7 de noviembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Rhuel, thank you for this amazing feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa
I paid off my loan but they kept taking money
I organised for early repayment of my loan after refinancing with a bank. I paid the outstanding amount in full and provided remittance of that payment. I then asked for confirmation in writing that no further payments would be taken from my account, and was told that the direct debit would be cancelled. Despite this, funds continued to be deducted from my account. I contacted them and asked for the money to be returned, and even provided evidence via bank statement of the funds being removed from my account. However Prospa have said they cannot find the money and have not returned it.
3 de noviembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi John, thanks for the feedback.
Our Customer Support Team is empowered to work with our customers, to come to a solution together. I understand you are not happy with how your situation was handled. Our team has reached out regarding your issue. If there is anything else you require, please let us know.
Kind regards, the team at Prospa.
Staff were great communicators
Staff were great communicators.
The process wasn't convoluted.
Professionalism was on point
28 de octubre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Samuel, thanks for your feedback.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Unhelpful
Unhelpful, Misleading advertising,, everything was in the too hard basket....
24 de octubre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Tim, we take these comments very seriously. If there's been a misunderstanding or an issue, please reach out to us directly. We're committed to addressing concerns promptly.
If there's anything specific that has led to this perception, please let us know by emailing us via help@prospa.com, so we can investigate. Thanks, team @ Prospa
great service
I had made contact with Holly Harrison from prospa she made the whole process easy and seamless to increase my business loan
17 de septiembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Joseph, we’re so happy we've been able to help you out! Thanks for your feedback.
We truly value our returning customers and we look forward to welcoming you back soon.
Henry was a real professional
Henry was a real professional. Easy to talk to, service orientated and I felt I had his full undivided attention. He's a real asset to the business.
19 de septiembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Dean, thank you so much for your wonderful feedback.
We really appreciate you taking the time out to share your experience with us—and we agree, Henry is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks, team @ Prospa.
Always helpful and Meg made the process…
Always helpful and Meg made the process seamless
21 de septiembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Thank you so much for your kind words, Brian.
We really appreciate you taking the time out to share your experience with us—and we agree, Meg is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future! Team @ Prospa
Excellent
Excellent! Got loan for business marketing. Fast approval. Very good. Thanks!
19 de septiembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Hi Vince, we love delivering on our promises and are committed to providing a fast and transparent customer experience. Thank you for this wonderful feedback. Team @ Prospa
The team at prospa were awesome to deal…
The team at prospa were awesome to deal with fast and friendly service with expert advice for what is best for new business customers. By far the best finance place that I have ever dealt with.
12 de septiembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Well done Grace and team
Well done Grace and team. Best service and good people relation and high proffessional quality.
11 de septiembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Grace is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Prospa were incredibly diligent in…
Prospa were incredibly diligent in their dealings with me and always maintained a professional attitude which was a refreshing change. They were able to communicate to the highest standard and were also to provide multiple options to accommodate my needs. Cant thank them enough
9 de septiembre de 2024
Opinión espontánea
Respuesta de Prospa New Zealand
Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
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