Prospa New Zealand Opiniones 

1195
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I really enjoyed my process of receiving a small business loan from Prospa, the initial application was quick and easy, the following customer service I received from Saxon was incredible, totally unm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Exceptional experience with the team. Professional and also friendly and helpful. Timeframe was very efficient with funds in our account very quickly once we had completed everything required. Than... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I requested $30k but was approved $18k. This was disappointing. Our small business has produced consistent profit for 3 years so we would not enter into any commitment we would not either service or r... Ver más

Valorada con 5 estrellas sobre 5

the level of communication and being professional at what they do leaves Prospa and its staff at the very peak of the finance mountain. Thankyou, Jeff and Derek we love your work. We really apprec... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio financiero no bancario
  2. Servicios financieros alternativos
  3. Asesor financiero

Escrito por la empresa

Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.

Business loans made easy.

Escrito por la empresa


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(1195)

69 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Well done Grace and team

Well done Grace and team. Best service and good people relation and high proffessional quality.

11 de septiembre de 2024
Opinión espontánea
Logotipo de Prospa New Zealand

Respuesta de Prospa New Zealand

Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us—and we agree, Grace is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Valorada con 5 estrellas sobre 5

Prospa were incredibly diligent in…

Prospa were incredibly diligent in their dealings with me and always maintained a professional attitude which was a refreshing change. They were able to communicate to the highest standard and were also to provide multiple options to accommodate my needs. Cant thank them enough

9 de septiembre de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Valorada con 5 estrellas sobre 5

When you understands business needs the quick and fast financial support from you is very much appreciated to continue doing business.. the cash flow injected is important

Since the moment I have in touch via social media I have been contacted and started liaising Lou Mose and he help the process very professionally and make it very smoothly and very fast. I have got the impression that the application was going to take ages to provide all the requeriments that any other financial institution requires and I was not expecting at all how fast the money was seating on my account without the hassle ... I can not be more thankful

26 de agosto de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

Hi Jose, thank you for your great feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience.

Valorada con 5 estrellas sobre 5

Financial Support

Requesting Financial Support was a big help in these challenging times.

28 de agosto de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

Hi Stephen, we don't just listen, we hear what's important. Thank you for choosing Prospa!

Valorada con 5 estrellas sobre 5

James was awesome

James was awesome - listened to our situation and offered ways to help.

27 de agosto de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

Thank you so much for your feedback, Tracy.
We really appreciate you taking the time out to share your experience with us—and we agree, James is truly a gem to have on our team!
We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Valorada con 1 estrellas sobre 5

Ripped off

I borrowed $75k on a 2 year loan from these guys and ended paying back over a $120k (60%) I’m going to make inquiries into this excessive amount in interest and fees

I did not miss one payment over two years and paid it back at over $1200 per week

THIS IS EXCESSIVE BY PROSPA

26 de agosto de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

Hi Daniel, we understand your concerns about interest rates. Here at Prospa, we’re committed to providing transparent and tailored solutions to your business needs. Please contact us at 0800 005 797 or email 'help@prospa.com' - our support specialists are available if you’d like to discuss your situation in detail.

Thanks, the Team @ Prospa

Valorada con 5 estrellas sobre 5

My experience with Prospa

My experience with Prospa, the staff was friendly and very helpful for my business loan, no hassle filling out paperwork, great communication,

12 de agosto de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

Hi Kayla,
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you for your feedback!
Kind regards, Team @ Prospa

Valorada con 1 estrellas sobre 5

Second review on here after weeks of…

Second review on here after weeks of prospa not getting to the bottom of THEIR system error , or lack of staff training who knows , i never missed a payment (have bank to back me up) was reversing on prospas end and sitting who knows where, but magically a 8k lump sum from prospa got put in the account , got told an investagation was happening , yet they still charged me dishonour fees , when it was their system error , thousands to , am seeking legal advice and sort your workers out or your computers or something, no ones being held accountable but quick to blame me and charge me more even with bank back up , and 1 lady from prospa finally admitting it was on their end , but still have to pay the dishonour fees ??

15 de julio de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

Hi William, we regret to hear you had a poor experience, our Customer Solutions team is empowered to work with our customers, to come to a solution together.
We will be looking into this to see if there is anything else we can do, can you please email 'assistance@prospa.com' and we will reach out to you.

Kind regards, the team at Prospa.

Valorada con 2 estrellas sobre 5

Extremely high interest rates, not recommended.

I've given the company 2 stars as the communication from the loan officer was very good. However the rates they offer are out of this world. I was offered a business loan of $35k at 39% interest, I couldn't believe my eyes. Had I known that they are this much profit driven, I would never had applied in the first place. Waste of time.

10 de junio de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

Hi Shamrose,
We believe in transparency and being open and real with our customers. We understand your concern about high interest rates and would like to acknowledge that rates are influenced by various factors such as economic conditions, market risks and regulatory environments. Should you ever reconsider, our team is always here to assist.

Valorada con 5 estrellas sobre 5

Fast bridging finance saved me a 6 month wait.

Fast bridging finance saved me a 6 month wait.

New pinball machines, built by boutique manufacturers with small production runs, often involve 6 to 24 month wait times between paying the deposit and the balance payments. When the balance invoice arrived for my new Labyrinth game, I had only a few days to make the payment or else I'd miss a spot in the first Australasian shipment and have to wait till the end of the year for the second. Jane at Prospa quickly approved and supplied bridging finance, enabling me to make a timely payment while I await approval on my bank loan application. Being a business asset, the potential loss of 6 months earnings from the game was far greater than the fees involved with the Prospa loan, so I am very happy with my decision to use their service.

7 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Patronising customer service

Rude, pushy and patronising customer service.

6 de junio de 2024
Opinión espontánea
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Respuesta de Prospa New Zealand

We regret to hear you had a poor experience. If there's been a misunderstanding or an issue, please reach out to us directly. Please let us know by sending us a DM so we can investigate.

Kind regards, the team at Prospa.

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