Brilliant service as always. Lovely when the guys remember your car shows they truly take an interest in the vehicle and customer
La empresa ha respondido
Localización
Cambiar localizaciónBridgend Industrial Estate, Bridgend, CF31 3TT Bridgend, Cardiff, GB
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Consulta las opiniones de los clientes
Have used Protyre and Celtic tyres as it was for over 30 years. Always well priced, fabulous honest good old fashioned customer service, with quick fitting. Will say booking on line can be a ball a... Ver más
La empresa ha respondido
I booked a battery replacement on line within 90 minutes, cheapest I could find, turned up early and it was started virtually straight away
La empresa ha respondido
I was seen very quickly and the problem was identified with the tyre. I was given good advice and recommendations for replacement tyres. As a woman I felt listened to and not taken advantage of.
La empresa ha respondido
Información sobre la empresa
- Tienda de neumáticos
- también en la categoría
- Estación de inspección de automóviles
- Servicio de alineación de ruedas
- Servicio de automóvil
- Tienda de baterías para automóviles
- Tienda de frenos
Sobre Protyre Autocare - Bridgend Princes Way
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
Bridgend Industrial Estate, Bridgend, CF31 3TT, Bridgend, Cardiff, Reino Unido
- 01656 657424
4,7
Excelente
2 mil opiniones
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Quick, Great value.
I booked and paid online, when I turned up the staff knew straight away what I was there for. The work was completed in good time. Great value for money.
8 de julio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Mr Thomas,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The staff were very helpful
The staff were very helpful, and understanding of my concerns, and the service was second to none.
26 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Mr Peet,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
2 tyres fitted to my hilux
2 tyres fitted to my hilux. On inspection a few days later there’s a huge score mark on one of my alloy wheels right on the edge. Thought about taking it back but I highly doubt protyre will take any responsibility. Will never use again!
8 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Dear Joanne Llewellyn,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Karl,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Bridgend Princes Way
Dear Ms B,
Thank you for your 5-star review!
We are delighted to hear our service was efficient and good value at our Bridgend Princes Way branch.
Thank your for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care -Protyre
I always use celtic tyres known as…
I always use celtic tyres known as protyre, very friendly service have used for yrs
24 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Dear Ms T Hoey,
We truly appreciate your kind words and continued loyalty.
We are delighted our team at our Bridgend Princes Way branch consistently provides friendly service.
Thank you!
We will look forward ton welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Really easy and painless service
Really easy and painless service.
My appointment had to be rearranged to the next day but despite this my car was seen to first thing in the morning. Great service and great price.
24 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Dear JK,
We are so glad to hear you found our service easy and painless at our Bridgend Princes Way branch!
We appreciate your understanding regarding the rescheduled appointment and are pleased we could still assist you promptly.
Thank you for your kind words about our service and pricing.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer car - Protyre
Excellent service with good customer…
Excellent service with good customer service and tyres at a reasonable price. Excellent experience.
24 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Nick,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great friendly service
Great, friendly service. Andrew (manager) was extremely helpful.
24 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Phillip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good website to order
Good website to order, competitive prices. Bridgend Celtic tyres staff good and suitable waiting area with a great coffee machine.
22 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Jon,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
5 stars Highly Recommended
5 stars - Highly recommended
I've been using this garage for years and continue to receive excellent service every time, no matter what my vehicle is booked in for.
One of the things I value most is the honesty -I completely trust them to advise me on what work does or doesn't need doing. As someone who doesn't know a great deal about cars, that transparency really gives me peace of mind.
The staff are always friendly and approachable, especially the two team members who usually handle bookings in and out — they're always helpful and welcoming.
Overall, I feel the service receive is great value for money, and I wouldn't hesitate to recommend them.
17 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Ms Edwards,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good and friendly staff
Good and friendly staff
New his job well
Definitely recommend and use again
15 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Derrick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Bridgend - Customer service improving rapidly in 2026!
As most people, I only leave review if I am very annoyed or very surprised / satisfied.
I had an issue that was dealt with in professional manner and resolved quickly.
The manager Andrew Kriescher resolved my issue very quickly which I was pleased with, despite the issue occurring prior to his appointment at Bridgend, Princess Way.
I also had good service from the female technical floor manager, who actually seems to care about car issues and understands they are critical at 70mph which was obvious with my own issues and with other customers.
So yes, I am pleased with the Bridgend Branch in 2026 so here is my positive review, the difference in hiring the correct staff that care is like night and day!
4 de junio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Hywel,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team in centre provided professional and quick resolution to your issue. We truly value your kind words about our team in centres dedication and care. Thank you for sharing your feedback.
Best regards,
Eddie
Customer Care - Protyre
Refusal to fit wheels
So imagine being a tyre/ wheel shop and refusing to fit BRAND NEW WHEELS/ TYRES. You’re still going to get your hourly labour charge. Absolutely ridiculous. Imagine turning down £70 for less than 5 minutes worth of work.
Last time I ever use this company. Word will be spread.
13 de junio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Bridgend Princes Way
Dear Prof Fish,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
They did the work professionally
They fitted me in on time, gave me a clear understanding of what they were doing an d gave me a cost of the job before doing it.
8 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Bridgend Princes Way
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Service back to usual
Dropped my wife's car off at 9.00 for 4 new tyres (£649) and requested it be ready by 12.00. Advised I would be called when ready. No call by 11.50, although when I called advised that it was ready. Immediately on driving car after collection my wife noticed dashboard low tyre pressure warning. Although on collection we were advised that computer had been reset, it clearly had not been. On arriving back home I had to check all tyres (one was 2 bar below recommended level) and had to reset computer. Mediocre service for a spend of £649.
UPDATE. However, yesterday took my A5 in with suspected puncture. Immediately identified as non repairable with bolt in tread near sidewall. Branch manager Andrew ordered a replacement (a non-stock 19" Michelin Cross Climate) which was delivered yesterday afternoon and fitted efficiently at 9.30 am this morning. Tyre price was also very competitive. Have used this branch (formerly Celtic Tyres) since 1980, and this is back to the service that I expect
5 de junio de 2026
Respuesta de Protyre Autocare - Bridgend Princes Way
Dear David Hawkridge,
Thank you for leaving us a review. We are sorry to hear that you did not have a positive experience on this occasion.
We can confirm that we have received you email and it has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Great service and friendly staff
3 de junio de 2026
Poor service
Booked an MOT and service, turned up and they told me I was at the wrong garage. Eventually found my booking. It needed 2 new tyres, new brake pads and a windscreen wipers. Windscreen wipers needed to be ordered, asked if I needed the car, ideally I said yes. Contacted me back to say that they failed it on its MOT and it was ready to collect. If they'd have told me that I'd have left it there overnight. Took it back the next day, wipers was fitted and it passed its MOT, only to find they've given it back with the air con broken. Its been a month now and one of the new tyres they've fitted, the warning lights come on 4 times in one month. Extremely expensive mistake taking it here.
5 de mayo de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Bridgend Princes Way
Dear Bethan,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
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