Protyre Autocare - Bristol Brislington Opiniones 

608
TrustScore: 4.5 sobre 5

4,5

820 Bath Road, Brislington, BS4 5LQ Bristol, Avon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always gives the best customer service on every visit. I had puncture which I had over few weeks, no other tyre shop would identify why the tyre pressure light on dashboard kept coming up, I popped in... Ver más

Valorada con 5 estrellas sobre 5

I went last Saturday for an AC refill for a Hyundai I30. Although the process took a little longer, the mechanic didn't let me go, until he was sure that everything was fine with the refill with the n... Ver más

Valorada con 5 estrellas sobre 5

The Staff/ The Guys there were very helpful & Professional knew what they were doing & were efficient ,I've already recommended them / your premises to my friends & work colleagues !! I'll definitely... Ver más

Valorada con 5 estrellas sobre 5

The online booking system works well, it lets you check stock and book an appointment. When I arrived, the fitting was carried out straight away. Also appreciated the free tracking check which was off... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • 820 Bath Road, Brislington, BS4 5LQ, Bristol, Avon, Reino Unido

  • 01179 772596

4,5

Excelente

TrustScore: 4.5 sobre 5

608 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(608)

33.675 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Protyre offers a friendly service with…

Protyre offers a friendly service with reasonable prices and quick turnarounds. While some experiences were excellent, with staff going above and beyond, there was an incident with a fitter driving unsafely, leaving me concerned. Overall, it's an average experience, and I might explore other options next time.

23 de octubre de 2024
Opinión espontánea
Logotipo de Protyre Autocare - Bristol Brislington

Respuesta de Protyre Autocare - Bristol Brislington

Dear Gladwin

Thank you for your feedback in regards to your recent visit to our Bristol Brislington branch.. We appreciate you highlighting the positive aspects of our service, including the friendly staff and reasonable prices.

We strive to provide a safe and positive experience for all our customers and are concerned to hear about the incident with the fitter. We would like to investigate this matter further therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with your registration and best contact number, a team member will be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Helpful advice on tyres

Helpful advice on tyres, alignment, etc. Quick and efficient service with a prior booking. Good prices via the website. Will definitely be back when I need more tyres 👍

4 de diciembre de 2024
Valorada con 5 estrellas sobre 5

excellent

excellent, manager was kind and done the best he could to get me on the road.

8 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Damaged two immaculate alloys

Damaged two immaculate alloys, now I have to take a day off work and pay for them to be refurbed. Jamie said would cover the cost, which is why this is 2 stars instead of 1. All in all, I'll be out of pocket and and wasting my holiday allowance.

Will come back to increase the rating from 2 to 3 if they do end up paying for the damage. Otherwise service was good, would be 5 star if not for the above. Not ideal.

Edit: Returned here a week later to downgrade this from 2 star to 1.

My car just went in for MOT (has passed every MOT to date) and failed for 3 safety issues related damage caused by the fitters and fixings and bolts unsafely refitted.

To add insult to injury, besides the seemingly helpful message from Georgia below, every one from Protyre has avoided all contact (phone, email) and I can't get a single person from the company to contact me back to get the damage sorted.

Only have one car, now it has no MOT and is unsafe to drive. So I'm now stranded without transport.

Unimpressed.

23 de octubre de 2024
Opinión espontánea
Logotipo de Protyre Autocare - Bristol Brislington

Respuesta de Protyre Autocare - Bristol Brislington

Dear Gareth Talty,

Thank you for notifying us of your concerns. We are sorry to hear that this has happened.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Front Tyre

My appointment was on time and the tyres were fitted in no time.very happy with the service I received.would recommend Protyre Brislington Bristol..

18 de octubre de 2024
Valorada con 5 estrellas sobre 5

No.1 Customer service

Always gives the best customer service on every visit. I had puncture which I had over few weeks, no other tyre shop would identify why the tyre pressure light on dashboard kept coming up, I popped into Protyre and they identified it and fixed it, knowing exactly the issue. Best Tyre Shop In Around

23 de octubre de 2024
Valorada con 5 estrellas sobre 5

Going above and beyond

I booked my car in for two tires and then decided to have two more it was arranged for the following day with the delivery expected that afternoon however for whatever reason the delivery did not take place so the manager took himself to the main depot and collected the further two tires I believe that this went above and beyond and gave me a very pleasant experience. The staff there are all amazing friendly helpful and I will definitely be going back.

11 de octubre de 2024
Valorada con 2 estrellas sobre 5

The speeding fitter!!

The fitter was unaware i had returned from local shops. He reversed my car out of the bay, then wheel spinned at speed almost crashing into the side of the building. I asked him, are the brakes ok then?? He looked rather embarrassed that he had been caught. We were all young and naive once, so i didnt report it to his manager who was elsewhere. I wont return in future, even though my car is an old banger, I'll take my business elsewhere.

5 de octubre de 2024
Logotipo de Protyre Autocare - Bristol Brislington

Respuesta de Protyre Autocare - Bristol Brislington

Dear Customer,

Thank you for bringing this to our attention. We are sorry this has happened.

We would like the chance to investigate into this matter further for you, therefore we have passed this on to the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Overpriced

I had been charged £36 for a valve to be changed. I had been 3 months earlier for the same thing but a different wheel and was charged £20. Feel like I’ve been had. Also invoice given was from an address somewhere else in the country. Makes me think my details have gone somewhere else.

21 de septiembre de 2024
Logotipo de Protyre Autocare - Bristol Brislington

Respuesta de Protyre Autocare - Bristol Brislington

Dear Paul,

Thank you for bringing this to our attention.

We would like the chance to investigate into this matter further for you, therefore we have passed this on to the Area Manager who will look into this and will be in touch as soon as they can to discuss this with you.

Kindest regards,
Georgia
Customer Care - Protyre

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