Protyre Autocare - Cambridge Opiniones 

1037
TrustScore: 4.5 sobre 5

4,6

Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

booked on line as unable to speak to anyone on the phone system. I was travelling from Southampton to Nottingham via Cambridge, and discovered I had a slow puncture due to a screw in my tyre and my... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a n... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Reino Unido

  • 01223 411441

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1037)

35.417 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service!

It’s very easy to book. Just give the garage a call or walk in if you want to talk to someone face to face. Once you have confirmed a date and time, just drop of the car and keys. They’ll call when the work is done.😇

15 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Great guys top service

Great guys top service. Last minute tracking needed for a class 7 commercial van. Found the time to fit it in that afternoon, and cheaper than anywhere else around.

13 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

0 star for protyre

0 star for protyre

I drove over an hour to get to protyre fitting centre in Cambridge only to be told my tyres were not there. Today was the appointment day confirmed by email.

This is very disappointing to say the least. I've requested a full refund and shall NEVER use protyre again. I was given a phone number for possible escalation only for the man at the other end to say he can't help! What terrible service!

13 de diciembre de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Cambridge

Respuesta de Protyre Autocare - Cambridge

Dear Tokunbo Akin,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Quick, friendly and professional

Quick, friendly and professional service!

6 de diciembre de 2025
Logotipo de Protyre Autocare - Cambridge

Respuesta de Protyre Autocare - Cambridge

Hello Chris,

We appreciate you taking time to leave us this five-star review. We're happy to hear you were pleased with the service provided our team in centre.

Best regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Quick service


My car was looked at without much delay. I needed a wheel alignment following a collision on a roundabout. The technician reported the body damage my car had sustained and then did the realignment.

28 de noviembre de 2025
Valorada con 5 estrellas sobre 5
Logotipo de Protyre Autocare - Cambridge

Respuesta de Protyre Autocare - Cambridge

Hello Antonio,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 5 estrellas sobre 5

Above and Beyond

The people there were fantastic, from the person who welcomed me to Pip who did my MOT.
He walked me through what was wrong and advised me on the exact advisories I would be getting, even fixed one of the issues that would have failed the MOT then and there.
Really went above and beyond

20 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Broken Trust!

The service at Protyre Cambridge has declined significantly. Work is rushed, poorly executed, and customer care is almost nonexistent. This garage is simply not worth your time or money—choose elsewhere if you value quality service.

I had trusted Protyre Cambridge for years and even recommended them to family and colleagues. Unfortunately, my recent experience was unacceptable. I ordered a tyre online on Thursday for a Saturday fitting, only to be told on arrival that the tyre hadn’t arrived—with no explanation given.

I had travelled 20 miles for this appointment, yet the receptionist offered no apology, only a vague promise of a call later that never came. The lack of communication and accountability suggested my booking was deprioritized in favor of other customers.

By Monday morning I finally received a call, but since I was at work the fitting was delayed until Wednesday. When I returned, the technician placed my car on the ramp, printed the alignment readings, and made no adjustments—despite the fact I had already paid online for the full service. They claimed the bolts were seized, but another technician then drove my car recklessly across the road before returning it when they realized I was watching.

This behavior was both careless and unprofessional. Protyre Cambridge has lost my trust, and I cannot recommend them to anyone seeking reliable service.

8 de octubre de 2025
Logotipo de Protyre Autocare - Cambridge

Respuesta de Protyre Autocare - Cambridge

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

swift professional service and good…

swift professional service and good price

10 de noviembre de 2025
Logotipo de Protyre Autocare - Cambridge

Respuesta de Protyre Autocare - Cambridge

Hello Dave,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 1 estrellas sobre 5

Clueless about how to perform an…

Clueless about how to perform an alignment on SUVs with air suspension. Previously did not torque wheel bolts correctly and were loose. Avoid.

3 de noviembre de 2025
Logotipo de Protyre Autocare - Cambridge

Respuesta de Protyre Autocare - Cambridge

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 4 estrellas sobre 5

The guys fitted new tyres as requested…

The guys fitted new tyres as requested - what more can I ask for? What would have been really nice? That my driver seat settings were not changed. They only had to drive it from the forecourt to the garage - surely they don't need to move my seat? I couldn't even reach the pedals when I got back in and I'm not that short! I was offered tea/coffee; the first two choices that I made were not working! Thankfully the third one produced a hot liquid!

29 de octubre de 2025
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, highly recommend. Thanks again Protyre team.

25 de octubre de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Cambridge

Respuesta de Protyre Autocare - Cambridge

Hello Lea,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 5 estrellas sobre 5

Great service

Great service. Started exactly on time and fitted a set of 4 new tyres in 90 minutes as promised. Really friendly staff.

22 de octubre de 2025

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