Protyre Autocare - Durham Opiniones 

671
TrustScore: 4.5 sobre 5

4,6

Pit Lane, Newton Hall, DH1 5HH Durham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Ver más

Valorada con 5 estrellas sobre 5

Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... Ver más

Valorada con 5 estrellas sobre 5

Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Pit Lane, Newton Hall, DH1 5HH, Durham, Reino Unido

  • 01913 757444

4,6

Excelente

TrustScore: 4.5 sobre 5

671 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(671)

34.393 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Reliable and Honest

I’ve used this garage a few times now as it’s close to my current work. Everyone seems to have a positive can-do attitude and seem to know what they’re talking about. Well managed with realistic and honest time frames

1 de agosto de 2024
Valorada con 1 estrellas sobre 5

arrived at agreed day and time only to…

arrived at agreed day and time only to be told there was no staff available to do tracking or aircon, agreed to return next day providing they did the work at the agreed same time 9,30 arrived at 9.20 was told it would be c 45 mins to complete work went off for a coffee arrived back at 10.30 and work had not even been started as i was pushed for time only had tracking done

17 de julio de 2024
Logotipo de Protyre Autocare - Durham

Respuesta de Protyre Autocare - Durham

Dear Mr MacDonald,

Thank you for taking the time to share your recent experience with our Durham branch.

We have raised your concerns with the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Professional service

Professional service by the guy on the front desk and the mechanics also, which I witnessed for about an hour time and time again whilst waiting for a aircon recharge. Great prices too!

10 de julio de 2024
Valorada con 2 estrellas sobre 5

Made three separate appointments and…

Made three separate appointments and each one they were unable to fulfil the request. They were polite but wasted too much of my time to return in the future.

10 de julio de 2024
Logotipo de Protyre Autocare - Durham

Respuesta de Protyre Autocare - Durham

Dear John Thompson,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 3 estrellas sobre 5

Okay, but check work.

Replaced tyres and did a front alignment, however over inflated the tyres above recommended.

10 de julio de 2024
Logotipo de Protyre Autocare - Durham

Respuesta de Protyre Autocare - Durham

Dear Nathan,

Thank you for your feedback. 

We want to assure you that your concern has been brought to the attention of our Area Manager. They will reach out to discuss the matter further.

Kind regards,
Phoebie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Great service, helpful staff.

I am a long standing customer, I always get great service. The staff are friendly, helpful and professional. They explain everything really well and are a pleasure to deal with. This visit was for a routine service and Mot and, due to a family thing, I needed to rearrange the date for my car at fairly short notice. Ronnie was really helpful and got me in a day early, fabulous service.

10 de julio de 2024
Valorada con 4 estrellas sobre 5

Great service from the staff very…

Great service from the staff very friendly and helpful. Had my car booked in for wheel balancing the fitter noticed the front spring was broken when the wheel was removed. Got a quote from yourselves it was £330 went to another garage got it done for £70 part supplied And fitted. Went back after this was repaired and got the wheels balanced. So service from all the staff brilliant just a little bit to pricey on the parts and labour. Thanks Paul.

10 de julio de 2024

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