Had two tyres replaced (good discount vs one tyre) and asked for wheels to be rotated. Competitive price and work undertaken at the time booked online. Had spoken to the Manager (Chris?) the day befor... Ver más
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Ringwood Road, West Moors, BH22 0AD Ferndown, Dorset, GB
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Had two tyres replaced (good discount vs one tyre) and asked for wheels to be rotated. Competitive price and work undertaken at the time booked online. Had spoken to the Manager (Chris?) the day befor... Ver más
La empresa ha respondido
Didn’t have an appointment but received friendly welcome. Prompt professional service. Fixed issue very quickly. I did not consider it expensive. All round pleasant experience.
La empresa ha respondido
Always provide a high level of service and offer competitive pricing of their tyres and services. Have often used them and will continue to do so.
La empresa ha respondido
Booking done on line. Polite welcome. Requirments easily and quickly confirmed with choice of tyre company tyres. Expected work time indicated. Work started and was completed in time sugge... Ver más
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Escrito por la empresa
Escrito por la empresa
Ringwood Road, West Moors, BH22 0AD, Ferndown, Dorset, Reino Unido
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Great service. I was able to book my mini in for a re-gas of it's air conditioning very quickly, just in time for the heatwave! The whole process from on-line booking to completion was very easy. Great service and great team of staff.
Next day availability, great price and excellent service.
Protyre handled my Mot and I appreciate their hard work however there is key areas they could improve that would drastically improve the customer experience especially now the mot costs almost £50 per time.
A) spend the time to explain in detail what has failed the mot and give recommendations as to the next steps.
B)I understand they are busy however they never pick up the phone which is inconvenient for clients that live more than 10minutes away. So to book a retest you have to physically go into the garage and then come back later which adds up to 40mins of driving. (We have a fuel crisis going on currently)
Overall they did what they advertised and checked my car however I feel if they were a little bit more customer focused it would help customers trust them and also want to come back.
Next time I will take my chances with another garage and see what that is like.

Respuesta de Protyre Autocare - Ferndown Ringwood Road
Once again, friendly and professional service of my MOT. Happy to recommend.
Car was taken into workshop on time ,ready on my return at the agreed time. Professional and efficient service.
Protyre were quick to book my car in for an MOT and quick to re-test it after it needed some work doing to it. They are a friendly crew of people
They're very efficient, polite and helpful. Also apologetic when it took longer than expected. I have used Protyre for a long time and will continue to do so
I had an issue with my vehicle post service which I escalated via Protyre customer support. Area manager Mark Barrett was exceptional at resolving this and the garage handled my concerns professionally whilst fully resolving the issue. Will return again for service / MOT and tyres to Ringwood Rd branch.
The team at the West Moors site are always my go-to whenever I need help and advice - they're super friendly, super efficient and nothing ever seems too much bother.
My visit to Pro tyre was all arranged and paid for online. I arrived at the appropriate time handed over my keys to Chris and I was told the job would take just over an hour, so I walked a short distance to a local cafe. Returned forty minutes later and had just sat down in the waiting area to be told that the car was ready. Great job, Chris and team.
Getting a pair of new tyres in a hurry was very quick and easy. The price was very competitive - surprisingly, no more than I paid several years ago. The website made it simple to find the right tyres and choose ones that were available for while-you-wait fitting within a couple of hours.
Great service booked appt on line, literally the afternoon before.
Having read some bad reviews of other Protyre centres, e.g. appointments not kept to time and, even after arriving, people told to come back another day as centre was too busy, I decided to stick to Bathwick Tyres Ferndown. I had used them several times before even pre Protyre always been happy with service and they had good reviews. Glad I did.
Got there 5 mins. early and car was taken in immediately. Was told it would be about an hour (4 new tyres) it was all done in 30 mins.
Staff very friendly.
Highly recommend this branch.
The whole team where really helpful and friendly. They gave me advice and didn't try and rip me off.
Super clean waiting room too.
Popped there to have my car inspected underneath due to a knocking noise, had to have one front tyre replaced, service was exceptional, no idea what they did but underneath noise now gone, will definitely be back...1st class....
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