Protyre Autocare - Great Dunmow Opiniones 

1168
TrustScore: 4.5 sobre 5

4,6

Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very friendly and helpful front desk staff and very knowledgeable on the product. Good fitting staff, a very good experience all round 👍

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, Reino Unido

  • 01371 873717

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1168)

33.058 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

New set of tyres for a special car.

Efficient service to fit new set of PIrelli tyres to my Alfa Spider. Week on follow up to re-check alignment, wheel nut security and steering wheel straight on ; all handled very efficiently.

3 de septiembre de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Hello Richard,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 1 estrellas sobre 5

Unhelpful staff not happy at the poor…

Unhelpful staff not happy at the poor service

3 de septiembre de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Dear Marion,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Tyre fitting.

Went for prearranged tyre fitting and told tyres not arrived.But Manager offered me better tyre option at the same price. So very happy with the outcome. Good customer service 👋

1 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Superb customer service

Superb customer service, good honest advice given to me by Henry. My car was booked in for new tyres very easily online and my appointment was executed speedily and thorough. The charges were very reasonable and I will now be using this branch to service my vehicle in the future too. One very happy customer.

20 de agosto de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Hello Lind,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 5 estrellas sobre 5

Most amazing helpful and friendly staff in a time of crisis.

I was booked in to have 2 front tyres replaced and the day before found out I had a flat on one that was not due to be replaced. I called them quite distressed as I was trying to put on a spare to see if they could accommodate replacing 3 instead on such short notice (it was about 30minutes before closing). They said they could and told me to bring my flat with me when I came. On the day they checked my flat and told me it was repairable. So they changed the intended front tyres and replaced the flat. The staff were amazing. So friendly and helpful.

20 de agosto de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Hello Miss Jackson,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 1 estrellas sobre 5

Avoid!

Avoid this garage at all costs, especially if you're female. I wish I'd seen the 'female review' before visiting.

This garage initally wanted over £1,300 to fix my car, they negotiated to £1,000. Two local garages quoted £661 & £665 for the same work!

I had the work carried out and paid £330, all of the work 'I needed' was not required.

Please be careful.

22 de julio de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Dear Rebecca Davidson,

Thank you for notifying us of your concerns regarding the price. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Its always about the people

Its always about the people, and Stuart the Manager is outstanding, always has a smile for the customer and nothing is a problem. On a tyre fitting, I asked if the fitter could get me the wheel code, as this is cast into the inside of the wheel and is not visible. When I picked the car up, they had cleaned the inside of a wheel and photographed the codes and printed out on a few sheets of A4. Fantastic service.

4 de agosto de 2025
Valorada con 5 estrellas sobre 5

Get the job done

Sorted my tyre puncture quickly alongside lots of others coming in Monday morning with the same problem. Not big on charm but they get the job done.

18 de julio de 2025

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