Protyre Autocare - Great Dunmow Opiniones 

1168
TrustScore: 4.5 sobre 5

4,6

Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very friendly and helpful front desk staff and very knowledgeable on the product. Good fitting staff, a very good experience all round 👍

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, Reino Unido

  • 01371 873717

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1168)

33.058 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Could not find my ordered tyre

Could not find my ordered tyre

10 de octubre de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Dear Peter Southgate,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Very Good service

The customer service team delivered an exhaust pipe replacement within 24 hrs even though there was difficulty in getting the correct parts. I was kept informed of progress throughout the day.

26 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Great service

Not pushy, examined a slow leak on a tyre and offered a reasonable replacement with a premium brand - had two tyres replaced to keep wear even - very pleased and will definitely use again

22 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Good and fast service

Good and fast service

29 de septiembre de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Hello Mac,

We appreciate you taking the time to leave us this 5-star review. We are happy to hear that you were satisfied with our service.

Best regards,
Eddie
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Tyre not delivered went elsewhere

The tyre that was ordered to be fitted the following morning was not delivered two mornings in a row despite explanations of how important it was to have the vehicle available on the second morning. There was no communication to advise the tyre had not been delivered to save wasted time. Poor logistics and communication we had to get the job done elsewhere

30 de septiembre de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Dear Eleanor Worby,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

All very smooth

All very smooth ; good value and professionally handlwd

29 de septiembre de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Hello Michael,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 4 estrellas sobre 5

Excellent service

Excellent service. The tyres I required were not in stock which wasn't a problem as I did expect this. The very helpful chap had them delivered the next day & were fitted early a.m. I have given 4 stars only because of the price of Dunlop's pricing. Thanks Protyre.

22 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Nothing was too much trouble. Contacted promptly when car was ready. 1st class treatment. Thank you

11 de septiembre de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Hello Chris,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Valorada con 4 estrellas sobre 5

Great service

I had selected tyres from the website but when I attended Great Dunmow I was told they weren't suitable for my car. I paid for a different set of tyres which were fitted quickly and professionally. I was very pleased with the service. If it hadn't been for a slight hiatus in getting a refund for the first set of tyres purchased I would have given 5 stars.

3 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Efficient and professional

Unfortunately I’ve been unlucky and had to get a lot of tyres on many cars over the years. This place were far and away the quickest and most efficient place I’ve ever used. Two tyres and I was in and out within 30 minutes. Guy at reception was excellent and helpful too.

17 de septiembre de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Dear M Short,

We're happy to hear that your experience at our Great Dunmow branch was so quick and efficient.

It's great to know the service and assistance provided were excellent. Thank you for your positive feedback!

We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre

Valorada con 2 estrellas sobre 5

Found your staff arrogant and not a bit…

Found your staff arrogant and not a bit helpful

15 de septiembre de 2025
Logotipo de Protyre Autocare - Great Dunmow

Respuesta de Protyre Autocare - Great Dunmow

Dear Graham Haslam,

Thank you for notifying us of your concerns.

Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. Great communication. We had an issue after our service with our car, followed this up and they resolved the issue immediately. Top service and great customer service. Will most definitely be booking in for a service again

10 de septiembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Had a quote for discs and pads and was…

Had a quote for discs and pads and was happy with the price £100 less than quest of braintree. Over the years I've used tyremart for tyres, and servicing back in the day and been happy with the price and workmanship. No 5 star as did not try the coffee.

8 de septiembre de 2025

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